The equipment woks wonderful. When I have had any concern I receive the attention needed. This si my third year using the system and I have no regret. Thanks!
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Sometí reclamación por bateria inhabilitada desde el 11 de septiembre de 2026 por un recall de Tesla. El 19 de octubre recibí un email de Revel Home Services notificándome que SunStrong se había aso... Voir plus
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Desde que cambiamos de compañia he experimentado problemas en el sistema , equipos dañados, y alzas en el pago de luz. Y las pocas veces que he hablado con sistema al cliente no han sido de ayuda...
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⭐ Mi experiencia con SunStrong Management, empresa vinculada a la administración de sistemas solares de SunPower, ha sido positiva. Destaco la importancia de contar con una compañía que brinde seg... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SunStrong Management is an operations and asset management company that sits between asset owners – the capital partners committed to investing in sustainable energy – and the real world, where infrastructure systems need servicing and customers need support. We are a team of industry veterans who stepped up to keep abandoned residential solar systems online, productive, and delivering electricity to millions across the country. We work every day to support our customers and make sure they continue benefiting from the good decision they made to invest in affordable solar energy. While we got our start in stranded solar systems, SunStrong has grown into a full-scale asset management enterprise with a portfolio makeup ranging from a single EV charger to a 100+ MW power plant. We currently support seven asset classes and are rapidly expanding the amount and types of infrastructure projects and sites that we support.
Coordonnées de contact
Etats-Unis
- sunstrongmanagement.com
3,9
Bien
24 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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$14.14 in one whole year
$14.14 in one whole year, this is business but not for me
19 septembre 2026
Avis spontané
Réponse de SunStrong Management
Hi Ismael, thank you for sharing your feedback. Should you need assistance with any account-specific concerns, please feel free to reach us at support@sunstrongmanagement.com or submit a request through our self-service online form:
https://sunstrongmanagement.com/customer-service-inquiry/
I was surprised to learn that SunStrong…
I was surprised to learn that SunStrong Management charges $99/year just to monitor solar panels I already own. This isn't a repair fee or a maintenance visit — it's a recurring charge simply to access monitoring data for equipment that is mine.
Many solar monitoring platforms are included at no extra cost or built into the original purchase price, since the whole point of going solar is to save money over time. An annual fee just to "watch" my own system feels like an unnecessary added cost that chips away at those savings.
I'd encourage anyone considering solar to ask upfront about ongoing monitoring fees before signing anything, and to factor this into the total cost when comparing SunStrong Management to other providers.
11 septembre 2026
Avis spontané
Réponse de SunStrong Management
Hi Marco, thank you for sharing your feedback. We understand your concern regarding the cost of the SunStrong Connect Premium subscription.
SunStrong Connect offers both a free and Premium tier, giving customers the option to choose the level of monitoring that best fits their needs. The Premium subscription provides additional system information, including more detailed performance reporting and historical data. As the costs associated with maintaining and storing this level of detailed monitoring data continue to increase, the optional subscription allows us to continue offering these Premium features while maintaining a free version for customers who prefer monitoring with less detail.
The free version still provides system monitoring and is available to customers with cash-owned systems, so a Premium subscription is not required to access monitoring through SunStrong Connect.
For any app-specific questions or concerns, you can also contact our App Support team directly at appsupport@sunstrongmanagement.com.
We appreciate you taking the time to share your feedback and hope this helps clarify the monitoring options available.
Total lack of service and breach of maintenance terms
I am adding my previous review here because consumers should be aware of what they could be getting into.
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There is a total lack of service and breach of maintenance terms by SunStrong.
My system is showing an issue with a microinverter and despite multiple communications, the company has failed to schedule a technician. Instead they keep emailing me to tell me my system is producing even though it is not producing to capacity. I would know, as I have had this system for almost three years. Because SunStrong controls the system infrastructure/lease agreement, they are contractually obligated to maintain this equipment.
I will update this review if SunStrong contacts me with a concrete date for a certified technician to visit my home and review the system. Until then, expect zero communication or service if your equipment fails.
UPDATE 8/27/2026: My system was fixed by the local sales company I originally signed the contract with.
In order to get things moving, I had to file a formal complaint against the sales company and SunStrong Management with the consumer rights and protection agency in my area. SunStrong seems to be unaware that those consumer complaints can cost them and can also prevent them from doing business in my area. The local sales company knows this which is why they stepped up and honored the contract.
I recommend filing complaints in your area if SunStrong is not being responsive. I also recommend filing a complaint with the FTC. This company should be formally investigated.
27 août 2026
Avis spontané
Réponse de SunStrong Management
Hi Patricia, we regret this experience you have had and want to get to the bottom of it. Because we take privacy seriously, we have sent a private request via Trustpilot to gather your account details securely so we can resolve this directly. You can also reach our data team at support@sunstrongmanagement.com.
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