The bar didn't function, no food available on site, rooms in need of updating, mould in the bathroom, swollen woodwork from water damage, However the staff were friendly, the hotel was very central in a fairly quiet area and a lot of bars and restaurants nearby.
Réponse de Sunway
Dear Mr. McGing
Thank you for taking the time to send us your feedback on your recent stay at the Playas Del Rey and we were disappointed to hear that not all aspects of your holiday there met with your satisfaction or expectation. Your feedback is very important to us and please be assured that it will be passed to all relevant concerned persons at the Playa Del Rey requesting that all necessary corrective action be taken to improve the general standard of service at this property. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway