Supercraft Avis 346

Where do I begin?
First off, I decided to rent a Palworld server (M) from these guys because they were cheaper. Big mistake. Their UI layout was so buggy. Editing files on the FTP wouldn't save as their control panel layout would overwrite it every time. Annoying. So I had to use their control panel to edit it. Their "stop" and "start" for the server stopped working so we had to restart via updating files "Save&Exit" on their control panel. Their site and control panel takes extremely long to load and so does restarting the server whereas my new server, from a different host almost does it instantly now.

Next, Palworld did a patch update which ruined player sav's, I had to manually edit the files with python (huge headache) because this host didn't have a fix for it where other hosting companies did. Their discord staff didn't offer any support, only other players did.

Lastly,
They claim the game is to blame for the extreme lag and jittering and it's not their "servers". I do agree the game does lag and does do rubber banding at times. However, ever since I switched to a different host it's very minimal now and enjoyable, which isolates the problem to their server.

To be blunt, their servers are horrible. You're better off to shop elsewhere. Trust me, don't make the same mistake I did and waste your money on unplayable services.

On a side note, I tried to be polite and ask for a refund. Giving them a fake reason to feed into their ego of it "being the game's fault" so I didn't come off as rude. But they refused it as it was one day past (Which 80% of the time was spent trying to fix and navigate through their broken server hosting.)
The server is unplayable so I guess it's sitting there for 27 days lmao.

To put it bluntly, after purchasing a different host, I can safely say Supercraft servers are garbage aka "7D2D" servers that they use. Spend the extra dollar and save yourself the headache and wasted time and money on a reliable, playable service. The game is not that jittery when hosted on a reputable brand, it mostly is their server's fault/messing up.

Edit:
In response to Supercraft's response:
"In terms of refunds: we respect the terms - a day or two after or fake reasons - we don't refund."

You do not as you are inconsistent with your refunds and don't abide by your own terms as I see in previous responses on trust pilot. Not to mention using 7D2D servers for your services that have a 7-day refund policy.

Supercraft's reply to someone's review:
"Reply from Supercraft

Updated Oct 29, 2021
The context for others. You purchased a service. Used it for 3 days. Then you requested refund. You got refunded without any problem."

Which is fine, as I will thoroughly be explaining and providing proper documentation to my bank. I refuse to pay for unplayable services. I will thank you though for informing me that you are a new company that has just started up this January and are riddled with "a million" different issues and that you are selective with your refunds. :)

Update #2:
In reply to 2)
The biggest issue was your servers lagging and being jittery and being unplayable. Support passing it off as a "game-related issue" when It wasn't. It was a server-related issue. The game bugs I could handle as I had to manually do everything to fix it. (Which no one should have to do) Other companies had this resolved ASAP without breaking the control panel, but whatever.
The bugs with the server control panel and the server itself are something entirely else. Despite it not being a new company or not, it's YOUR services you're selling and they ARE faulty. You're admitting that your system is new and has a lot of issues that need to be ironed out and that we need to be patient (like I was), so it can go past your two-day refund policy? So selling faulty services is a good thing? Don't you think this should be tested and ironed out before offering your goods and services? I saw a lot of unhappy people before leaving your support discord.

In reply to 3)
Violate them? You provided an unusable service. You technically provided false advertising and violated your own terms:

"Lightnig-fast network
Game experience free of lags ang glitches."
"Best hardware
Our services runs on Intel Xeon Silver and Gold with at least 128 GB RAM."

I got none of these. I got lag and jittering server, a broken interface, broken FTP that didn't update server files after restarts only reverting them. I played maybe 12 hours tops before constant server-related crashing and major lag spikes occurred.
You provided an illegitimate service at this point. As stated above you can deal with my bank. Fix your servers before selling them. Quit making excuses to save face and false advertising because if what I experienced was a "Lightening-Fast network free of lag and glitches" and "Best hardware" then that's just sad.

This was my first time buying and seting up a dedicated server (for any game and i'm getting close to my 40 - guess i never needed it).
The basic setup is super eazy (if you can buy smth from any eshop you'll manage this as well). The advanced setup (for preparing, packing and uploading locally rwg 7d2d map) was bit rough and could use improvement (more pictures or short vid showing the process of packing everything you need to have working map, for ppl that never did it like me), but even like that i managed to prepare the map on my 3rd try and the upload went without any issue. After server reboot (and world activation) it worked right away. And the performance? I think we have around 100h now and during this time i got some rubberbanding once or twice. And the pricing is friendly as well.
Cannot say anything more than recomended, 95% (-5% for those issues with examples that are not completely clear or up to date).
Jan B
(CZ)

It is the best hosting service with the best support team

Super-easy to setup. Well done, Gang.

Fast and timely
Very helpfull

I like the ease of the interface. the random generation preview doesn't work. I can't upload a personal map. I don't know why this is an issue. you don't have all the functionality you get from working in the game directly such as advance terrain choices in a21. I wish all the server options were available. please update these items and I'll update my score.

All is ok serwers worka fine

So far I am extremely happy with the server. I had a Halloween Live Stream session with a few of my friends and had no lag issues at all. I have not changed the mod yet but I am seeing that doing so is very easy to do. Everything has been very user friendly.

Server worked for 3 days before issues started, Tried to do the support by email, and they don't respond back until a day later and didn't help with the issue really. Tried to do a support ticket through the discord server and they couldn't even find out why one of the issues was occurring (the server wouldn't start). I had to go in myself and find a fix for 2 out of the 3 issues. The 3rd issue was the biggest one and they asked a senior support person for help. That person never responded and 7 days went by without a response or a fix to it and they just closed and deleted the ticket. I emailed them asking for my money back and they told be that since 7 days already went by of using the service, I cannot get a refund back. I responded with, we only used the server for 3 days before issues started happening and we couldn't even log on to the server and it takes forever to get a respond back just for y'all to not fix the issues I am having with the server, and then you delete the discord ticket I had. I have yet to get a follow up email about the refund. One of the worst experience I have ever had and it was very stressful. I was never once mean or had an attitude with them but at a certain point I had to get a bit assertive to try and get some kind or resolution, which I did not get. Do not use them. So many other better hosting site out there. If you do use them I wish you good luck, and Supercraft I wish you well.

So far so good. I wish I had a better understanding of how to upload mods to my server. Overall everything is running smoothly. No complaints thus far. If someone could get back to me on how to install mods onto my server that would be great.

Actually got to talk to someone about our needs

If you want a server that crashes everyday and where they don't respond to any tickets, this is your host!

Everything worked pretty flawlessly except for the day/night cycle, it’s daytime all the time. Once it hits 00:00 the sun rushes to the East, already rising, making it look like a time lapse. Night doesn’t exist but time still works for bm! Other than that, 10/10 would recommend 🙌🏼💯

Good service.

Hosting is fine but your map generator doesn't work properly. Tested it like 10X and still couldn't get the elevations correct and the Trader enclaves were not fully fenced. Had to generate on my PC and upload.

Its a great server and we have created a small community on, however it dose crash quite frequently but sorted fast, however we have only been using for 2 weeks so you can expect small teething issues.

Exactly as advertised. Easy to use dashboard and tools.