Supercraft Avis 346

This review relates to 7dtd.

after getting the server setup it lasted 1 day before issues occurred, when trying to change basic setting of the loot spawn and such the server then failed to start.

I opened support request on the site and discord. the support staff were EXTREMELY unprofessional (i have the screenshots) it took hours for any acknowledgement and only response was sarcastic and passive aggressive comments from the support member. ticket was not even claimed.

absolutely no chance of decent support, one of the worst customer services i've experienced. 100% would never recommend to anyone expecting any decent type of customer interaction.

was given 24h window before ticket would even be checked. server still offline, no eta, no response (expect for stupid discord comments)

avoid at all costs. requested refund and moving to different provider.

Been with them less than a month. Haven't needed support so all good so far.

Made a mistake ordering, was fixed by support in about 2 minutes. Uptime has been impeccable. Website easy to use.

Great experience, I would still be using them if they had a Minecraft service I could have switched to. I will be back for their other games however.

Bad service, no support.
Spent a whole day messing around with their laggy system with no luck.
Rented with a different host and got my modded server up and running in under 2 min.

Our experience has been great, but we run a vanilla server with no mods. They provide service through Discord, and the channel is full of people whose requests go unanswered. So if you're not planning anything complicated, this is a great service. If we decide to add mods later, we'll be migrating to a more service-minded vendor.

So there have been no issues with the server and it has ran the way it should

Easy setup and the server is running great.
Good interface to manage the server too.

Easy set up, runs perfectly. As good as it gets.

Easy to set up and the price was great!!!!

Exactly what I paid for. Never had a lick of trouble from the mid-tier 7D2D server and found all the options easily laid out and functional. Fully endorse and would rent again.

Ease of use to set things up.

really really good 7 days to die hosting site. incredible the price and performance!

Hired a server to play enshrouded with the girlfriend : Unstable servers, very high latency, unplayable in general, just no fun...

Then I tried to claim a refund, but I send the e-mail to a wrong address.

Their reaction to all this : you contacted us too late, thanks for the money, refund denied...

We went with this host because it was rated well. We usually use a different host, but the price here was hard to beat. The user interface is HORRID and confusing to use. FTP would be a simple fix for this, but you don't have access unless you upgrade to their top two plans. Editing server files/configs is circular and confusing to navigate (if you can even get the site to work.)

They have AI support on the site that doesn't answer your questions (if it even comes up with complete sentences) and their discord has 3 support staff so good luck getting help there.

(Editing to reply to the wonderful response: Why offer a chatbot if it's not expected to be used? Discord tickets took hours to even be looked at despite it being a recommended form of contact. A word of advice: don't accuse your dissatisfied customers of a scam and perhaps give your posts a bit of editing, because this response seems like it was written by the same AI that runs your chatbot)

This is a great choice for affordability they had the server up in one day, easy to navigate and apply what we disired for our server i truly recommend them, i only went down 1 star due to the server is a little slow in some cases, i assume its the quality of server i had chosen as i could have paid more, i adjusted the amount of zombies always running to accommodate for this. Ill say a good A. I plan to keep the server for a while.

It was super easy to sign up and begin. Server managing is so simple!

I have now rented 2 separate servers from supercraft and have been extremely happy with both of them. I started off with a 7days to die server which runs flawlessly with the 4 friends i play with. I recently rented a palworld server and while initially it started off rocky due to a poorly designed dedicated server it was quickly fixed with an update from the game devs. Once my friends and I decide to try valheim this is where we will be renting from. Top notch servers and support!