HORRIBLE WEBSITE !!!!! Money got debited and no order was placed , no customer care agent even cared to callback even after emailing and calling literally hundreds times , pathetic pathetic service ,... Voir plus
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Lisez les avis des autres
Its got one of the pathetic customer service. I placed an order worth 11,500 and I was informed that the order would be delivered the next day. I wait the entire day no updates on delivery. The 3 day... Voir plus
Supertails has always been my favourite site to order all the essential products for my furry baby!!its not just a site... people working there ensure we are taken care off by calling,taking followups... Voir plus
Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Kee... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Your pets superstore
Coordonnées de contact
IndiQube TownHub, Indira Nagar 1st Stage, H Colony, Indiranagar, 560038, Bengaluru, Inde
- 18005723575
- support@supertails.com
- supertails.com
3,5
Moyen
873 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best app for purchasing for your pets
Fastest delivery
Good offers and discounts
Surprises with gifts
24 juin 2024
Avis spontané
The gift is fantastic it's suprise me…
The gift is fantastic it's suprise me as well 😀we all are happy with the service
24 juin 2024
Avis spontané
The best shopping website for your…
The best shopping website for your pets!! They make you feel a part of the supertails family.
24 juin 2024
Avis spontané
Sweet gesture
It was a sweet gesture to send those goodies .. surprising. ..
22 juin 2024
Avis spontané
Réponse de supertails.com
Hey Neha, Thank you for appreciating our gesture in sending the goodies. We're delighted that it was a pleasant surprise for you. At Supertails, we strive to provide exceptional customer service and ensure our customers feel valued. Your positive feedback encourages us to continue delivering excellent experiences. If there's anything else we can assist you with, please don't hesitate to reach out to us 18005723575 or write back to us here at support@supertails.com.We're here to help!
Their Order will never get delivered…
Their Order will never get delivered when you place it on their website or app. But their apology letter and apology pet gift will reach your home without fail!!
10 juin 2024
Avis spontané
Réponse de supertails.com
Hello Mathew, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the delayed delivery of your order. We understand how frustrating that must have been. We strive to ensure a smooth and timely delivery process for all our customers, and we regret that we fell short in your case.
Regarding the apology letter and gift, we're glad to hear that they reached you without any issue. Our intention is to show our appreciation for your patience and understanding during this time.
Please rest assured that we are continuously working to improve our delivery services to prevent such delays in the future. Your feedback is valuable to us, and we appreciate your patience and understanding in this matter. If there's anything else we can assist you with, please don't hesitate to reach out to us at 18005723575 or write to us at support@supertails.com
Supertails has been my food destination…
Supertails has been my food destination for my pets 🐕 thank you for supplying the foods on time with great discounts and safely
19 juin 2024
Avis spontané
Never thought supertails would remember…
Never thought supertails would remember such small details like my cat's birthday !!Im really glad i found supertails!!!
17 juin 2024
Avis spontané
Great service
I am a regular customer and I love that they remember my cats birthday and sent a little something. I also received a name tag as a surprise gift. Feels great. Step above all other pet based apps
12 juin 2024
Avis spontané
Just Superb 🤩 loving Supertails
Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Keep going on same & more whatever you can. Nice initiative 👏👏👏
19 juin 2024
Avis spontané
Super friendly app
Super friendly app. Everything available in one click. Customer service is great.
9 août 2023
Avis spontané
THE THOUGHT
1) Please correct my pets Name as ZEUS not Zeul.
2) His birthday on 10th, received the gift much later (10/06/2017)
3) would have appreciated if you give some treats instead of Happy Birthday ( paper)...needn't be costly.
4)LAST BUT NOT LEAST FOR THE THOUGHT FROM SUPERTAILS which is much appreciated.🙏
18 juin 2024
Avis spontané
Original products and delivery always…
Original products and delivery always on time loved it
15 mai 2024
Avis spontané
a small present and a personalised msg…
a small present and a personalised msg made my entire day. My pet has no idea what it is....when I unboxed the package...all my family members smiled and wished Shiro again a Happy birthday...that surely made him feel so special. Thankewww Supertails for making it the Moment of the Day.
18 juin 2024
Avis spontané
Supertail walks the extra mile for its customers
Excellent care and service for your pets.
13 juin 2024
Avis spontané
Never buy from supertails
pathetic service while buying products thru the website. pls stay away from buying anything from super tails. refund or exchange will be a nightmare. in most cases it will not happen. they just know how to take money.
18 juin 2024
Avis spontané
Réponse de supertails.com
Hello Sanjana, We apologize for any inconvenience you experienced with our service. Customer satisfaction is our top priority, and we regret that we did not meet your expectations in this instance.
We see that the return has been completed and refund has been initiated. Please contact our customer service team at 18005723575 or write to us at support@supertails.com so we can address your concerns promptly. We strive to resolve issues like yours in a fair and efficient manner. Your feedback helps us improve, and we appreciate your understanding.
The Suprise Birthday gift sent to Teddy…it was great. We loved it only dat we received it a bit late.
The Suprise Birthday gift sent to Teddy our baby cat with love from Supertails was great. We are thankful to Supertails for always remembering our pets and sending suprise gifts always. 😘👍
14 juin 2024
Avis spontané
Réponse de supertails.com
Hey Mary, Thank you for your review! We're delighted to hear that Teddy enjoyed the surprise birthday gift from us. We apologize for the delay in delivery but are glad to know that you loved the gift nonetheless. At Supertails, we always strive to remember and celebrate pets like Teddy with thoughtful surprises. Your feedback is greatly appreciated, and we look forward to continuing to delight you and Teddy in the future!
Thank you for the amazing gift
Thank you for the amazing gift. My cat loved it.
16 juin 2024
Avis spontané
The best for your pet
I have been a regular customer of Supertails, my pet loves all the treats & food so I keep ordering from here. Supertails are always on time with delivery, variety of products available with discounts on MRP, their Consultations & a guide to understand the food varieties for your pet has helped me as a first time pet parent.
Also, they sent a birthday gift for my pet which meant a lot to both of us, it’s their intention to make someone else happy has really moved me. Thank you Supertails.
Love from Rocket & mom.
18 juin 2024
Avis spontané
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