The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
L'entreprise a répondu
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Lisez les avis des autres
The renewal process was easy. Instructions were clear. Although I did not take advantage of all the optional choices offered at this time it is good to know and I go back and add ESA harnesses and th... Voir plus
L'entreprise a répondu
Support pets makes it easy to renew your esa. Wish it didn't cost so much, however. Thats why i almost let it expire this time. But having my girl with me truely reduces my stress in different envirom... Voir plus
L'entreprise a répondu
Support Pets, assisted with my renewal ESA paper work. I missed the letter from Support Pets with the questionaire the doctor needed to renew my dog as an ESA letter dog. Support Pets is customer or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Coordonnées de contact
78 SW 7th St, 33130, Miami, Etats-Unis
- 855-700-7387
- info@supportpets.com
- supportpets.com
4,6
Excellent
2 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everyone is very helpful and easy to…
Everyone is very helpful and easy to retrieve documents
15 avril 2026
Avis spontané
It was seamless and good step by step…
It was seamless and good step by step directions to obtain my documents
14 avril 2026
Avis spontané
Réponse : Support Pets
Thank you for your review! We’re glad to hear the process felt seamless and that the step-by-step guidance was helpful.
Enjoy the best of life with your ESA
Thanks for trusting and choosing us
Réponse : Support Pets
Thank you, Monica! We’re happy to hear you’ve had a great experience so far. We appreciate your support!
Réponse : Support Pets
Thank you for your feedback! We’re glad our customer service team was able to help you. It is a pleasure to serve and we’re always here when you need us!
Issues with the app in beginning
Issues with the app in beginning. Tried to get deluxe package add on and app kept spinning.
11 avril 2026
Avis spontané
Réponse : Support Pets
Thank you for your feedback! We’re sorry to hear you experienced issues with the app at the beginning.
We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and we’ll be happy to help complete everything smoothly.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Do Not Trust
Terrible site. I waited two weeks for a "Doctors approval" when their website states that the approval process takes 24 to 48 hours. Still with no response, I canceled my membership since they will charge you even BEFORE getting the "approval."
The only positive outcome was that I was refunded the full amount within 24 hours. For them, it's all about making the money. If consumers do not follow up, they will be more than happy to take your money with confidence.
6 avril 2026
Avis spontané
It was quick.
14 avril 2026
Avis spontané
Réponse : Support Pets
It is a pleasure to assist you, Kenydi.
Thanks for your review and support!
Fast response
They gave us everything we needed to be able to keep our dog when we moved.
1 avril 2026
Avis spontané
Réponse : Support Pets
Thank you, Christy! We’re so glad we could help you keep your dog with you on your new home! Enjoy every second with your ESA
Count on us
I am grateful for how easy the process…
I am grateful for how easy the process was—they made everything much easier for me. Thank you.
11 avril 2026
Avis spontané
Réponse : Support Pets
Thank you for your feedback, Belinda! We’re happy to hear the process was easy and made things smoother for you. That's what we strive for!
Thanks for trusting and choosing us
Réponse : Support Pets
Thank you for highlighting how simple and fast the process was. We strive to make every experience smooth for our customers and we look forward to helping you with any future needs!
Réponse : Support Pets
It is a pleasure to serve, Denise!
Thank you so much for your review and support
Réponse : Support Pets
Thank you, Jordan! We’re glad you experienced fast responses and great service. We appreciate your support!
Réponse : Support Pets
It is a pleasure to assist, Autumn! Enjoy the best times with your ESA
Thanks for trusting and choosing us
Réponse : Support Pets
Thank you, Gloria! We’re glad you found everything easy to navigate and that our team responded quickly. Count on us!
The documents were delivered fast
The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
9 avril 2026
Avis spontané
Réponse : Support Pets
Thank you, Kim! We’re glad everything was handled professionally and that you felt comfortable throughout the process. We appreciate your trust!
Made getting my ESA letter very easy
10 avril 2026
Avis spontané
Réponse : Support Pets
Thank you, Meghan! We’re happy to hear getting your ESA letter was easy. We aim for an easy, fast and safe process
Count on us
Réponse : Support Pets
We are glad to hear that, Rose! We truly appreciate your support and are glad you’re happy with your experience.
Réponse : Support Pets
Thank you for your feedback! We’re glad to hear the process was fast and easy for you.
We understand your point—those additional offers are completely optional, and are there to give flexibility so you can choose only what you need. We appreciate your input and will keep working to improve the experience.
Everything was seamless
Everything was seamless, easy and the live chat was quick and efficient. Thanks for what you do!
6 avril 2026
Avis spontané
Réponse : Support Pets
Thank you for your kind words! We’re glad everything felt smooth and that our live chat team could assist you quickly. We appreciate your feedback and support
Réponse : Support Pets
It is a pleasure to assist in a easy, fast and safe way, Turhan!
Enjoy every second with your ESA
Thanks for trusting and choosing us
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