SurePayroll Avis 1 799

Good company, have for both of my businesses. No issues, only time I’ve called customer service is when I’ve made a mistake. One for several years the other for a year.

Sure payroll is quick and simple no complexity

They made the transfer easy and painless. Always answer my calls and have answer and solve any of my questions and concerns

I got the answer and help I was looking for so I could print out my W2

Awful customer service compared to 10 years ago.

Easy to use for us as a household employer, has the flexibility we were looking for, and not too expensive.

The onboarding process has been simplified and painless. WhenI had questions I felt like I had concierge service with timely and fully informative responses. Processing op payrolls have been seamless.

You have a bunch of glitches on your website. So far not impressed - let's see how it works in the future.

Makes QBooks payroll look really REALLY bad!

When I first started someone reached out immediately to help me in the process and even after I was finished onboarding, they were still helpful when I had an issue a month later!

I have sent 3 emails with the same question and have never received a response. I am giving serious thought of switching payroll services. I can't run a business if the people who are there to assist and save me time and trouble will not respond.

Way too complicated! The interface of this platform is not user-friendly and it is too complex for individuals who do not work in HR-payroll related fields.

We didn't get the support we needed until the deadline to reply to the state and only after putting a lot of presure on the system.

Eric Jordan was extremely helpful in setting up our account. I look forward to a long and enjoyable business relationship with your company.

He’s a FIVE STAR employee

I was very impressed with the service through the website.

The process of setting up payroll with Surepayroll was quick and easy, and it was super helpful to have a friendly, knowledgable rep available to walk me through the process. Very satisfied!

It has been a great experience working with SurePay. They make payroll and tax reporting easy for my small business. The staff is very polite and professional. I recommend them to anyone.

So far, I have been totally hands-off which was my goal. I was in retail business for many years before services such as yours were available and I am very relieved not to have to deal with payroll taxes, etc.

I'm giving SurePayroll 2 stars purely for their client service and their efforts to resolve issues. Unfortunately, the platform is very limited. You can only assign 2 payroll clerks to the account, so if you have a larger company or multiple administrators, this is not the system for you. Additionally, very few of the reports are available as a csv file, and the reports that are available download in a format that is incredibly difficult to manipulate and create data tables from. If your focus is on retrieving data for payroll reports and job costing, I would not recommend SurePayroll.

Good knowledge and understanding explains well