As the founder of a small non-profit, we are finally able to hire one paid staff member, so we found out from other reviews how great SurePayroll is. We knew nothing about setting up payroll and what... Voir plus
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Lisez les avis des autres
SurePayroll has been easy to set up, the software is user friendly and payroll approval process is simple and quick. I find the fees to be much less then other companies which I called. I love it and... Voir plus
Current customer for both payroll and 401K. Completely fine with 401K team no issues there even with making changes. Moved states - multiples times working with customer support had no resolution... Voir plus
Matthew was extremely helpful throughout the entire process. He assisted me on the phone while filling out forms and creating accounts on the government websites. He sent me links to exactly where I... Voir plus
À propos de l'entreprise
À propos de SurePayroll
Écrit par l'entreprise
SurePayroll By Paychex is the trusted, online solution that will save you time by taking care of your payroll so you can focus on your business.
Here are just a few reasons why small businesses and household employers trust and love SurePayroll:
- Onboarding is 2.8X faster than the other payroll options
- Easily run online payroll safely and securely
- Our U.S.-based support team will be by your side every step of the way
Plus, SurePayroll offers solutions for HR services, health insurance, 401(k), workers’ compensation, pre-employment screening, and more.
Give us a call today at 877-954-7873 to learn more.
Coordonnées de contact
911 Panorama Trail South, 14625, Rochester, Etats-Unis
- 877-956-7873
- feedback@surepayroll.com
- surepayroll.com
3,8
Bien
2 k avis
A répondu à 4 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
I have been very pleased with my…
I have been very pleased with my onboarding experience with SurePayroll. Very easy and seamless process to get everything set up in the portal. Would definitely recommend SurePayroll to any other business owners.
21 janvier 2026
Highly Recommend!
This is an automatic process that you can take off of your to do list. There are reminders so you don't miss anything. Such a simple and easy process, wish I would have found them sooner!
21 janvier 2026
Communication understanding is off
8 janvier 2026
I wouldn't trust this company at all
I wouldn't trust this company at all, sales says something else, retention team commits to things and then they disappear/vanish and leave it to clueless customer service, absolutely do not trust this company
1 octobre 2025
Avis spontané
Sure Payroll is easy to use
I am so glad I found Sure Payroll to help me with my payroll needs. It is so easy to use.
10 décembre 2025
WORST CUSTOMER SERVICE IN THE…
WORST CUSTOMER SERVICE IN THE INDUSTRY!!! I have used almost all payroll software over the past 40 years, and this is the WORST!!! Absolutely no follow up on resolving any issue, particular payroll tax-related issues! It would sometimes take 6-8 months for them to resolve tax issues!!! Even on the rare occassion they resolved a tax issue (or other type) they would NEVER let you know. I have been in the process of moving all of my clients off of this software and hope to have them all moved in the next few months!
19 janvier 2026
Avis spontané
Didn't go near this company
Didn't go near this company. Go with Friday, Finger check, or Gusto.
I got excited by the cheap rates and sign up promo and it was not worth it.
After 2 months one week I get a notification that I didn't process payroll even though I had the day before. I checked the history at I didn't see any pending payroll so I assumed it didn't go through. Next day duplicate charges pull out of my account! Currently on the phone for 45 minutes with an overseas employee that doesn't speak English who is charging me $70 for an attempted reversal that will take 7-11 days even though the check date is tomorrow. She actually suggested that my employee writes me a check and we both pay the payroll taxes which besides being stupid is illegal.
14 janvier 2026
Avis spontané
When things are going well and you…
When things are going well and you don't to talk to them then there is no problem.
But if something is wrong, the frontline people are useless. They are just notetakers.
The higher level people will not come to the phone if their life depended on it. For 40 minutes I asked for a supervisor or manager and for 40 minutes the rep on the phone tried to solve my problem by communicating with someone on the "backend".
Any payroll company can do payroll when things are going smooth. Solving issues is what separates the best from the rest.
btw, this was my 5th call in 10 days regarding the same issue!
9 janvier 2026
Avis spontané
Réponse : SurePayroll
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you experienced. Our Customer Success Team has reached out to ensure the resolution meets your expectations. If there’s anything more we can do, please don’t hesitate to let us know. We appreciate the opportunity to make things right.
I signed up with this company and…
I signed up with this company and everything was in order and ready to go. A few days later I went in to run payroll and my account had been cancelled. I called in and was told my account was cancelled and no reason given. There is not a reason I can imagine why they would want to cancel the account. Now they refuse to respond to calls and emails. I was with no reason, no help and no response. I would strongly suggest to avoid this company.
26 décembre 2025
Avis spontané
Réponse : SurePayroll
Hi Steve,
Thank you for sharing your experience with us. We’re truly sorry for the frustration and inconvenience this caused. This is not the level of service we strive to provide, and we understand how important reliable payroll is for your business.
We’d love the chance to look into what happened and make things right. Please provide more information (i.e. your company name and your email address to us privately), so we can review your account and provide a resolution as quickly as possible.
Your feedback is invaluable, and we appreciate you bringing this to our attention.
--SurePayroll Team
Terrible
Everyone wanted to sign me up. Yet, when it came time to help me get a TAX ID for California, I've had no help. Just go to to the Help section or heres a Link. No help at a;ll.
6 décembre 2025
Réponse : SurePayroll
Thank you for leaving a review, we apologize for any inconvenience you have experienced and appreciate the opportunity to address your concerns. Your comment has been forwarded to our Customer Success Team for investigation. A team member will reach out to you shortly. Once again, please accept our apologies.
Best customer service ever!
Hunter was amazing today. He deserves a pay raise. He was nice, patient, and knowledgeable! 🙏💪🏼
18 décembre 2025
Avis spontané
Surepayroll is suretrash
Biometric doesnt work in app. Have to change password weekly. No customer service. Employees are rude. Service was so bad company is switching to ADP for everything. Surepayroll is trash.
14 décembre 2025
Avis spontané
Réponse : SurePayroll
Thank you for leaving a review, we're truly sorry to hear about the trouble that you've had with the passwords and the service you received. Unfortunately, we’re unable to locate an account with the username that you used. Our team would be happy to do what we can to help, you can contact us at 877-956-7873. On behalf of the entire team, our apologies for the inconvenience.
The rep was patient and helpful with a…
The rep was patient and helpful with a custom payroll need
12 décembre 2025
Avis spontané
Dan made my experience great
Dan made my experience great! He is always available when I need him and is willing to assist me with all my technical problems. First time using a payroll service and Dan made it an amazing experience for me. Thanks Dan! :)
11 décembre 2025
Easy to use and Meagan Roberts is great…
Easy to use and Meagan Roberts is great to work with as she is customer focused and solution centric.
11 décembre 2025
fast and easy to set up
my friend introduced me and same week, my staff received her pay.
5 décembre 2025
Easy set up and reasonable rates!
5 décembre 2025
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