The book I purchased arrived quickly and in pristine condition. I would order from this website again. Great customer service and all around fantastic shopping experience.
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Lisez les avis des autres
I searched for the early copy of the Raccolta and found it HERE!! Things in the catholic church are becoming excessively "synodal" (false), leaving structural Truths of the Ages behind. Surprise Cast... Voir plus
I thot the service was outstanding in all respects. They kept me abreast of all the movements being done regarding my order. Upon receipt of my order, I promptly thank them via e mail for their outsta... Voir plus
The puzzle book arrived as expected, firmly protected from damage. We have not yet worked on any of the puzzles as we have not completed our current puzzles; however, I was very pleasantly surprised t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles. We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles. Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Coordonnées de contact
Etats-Unis
- surprisecastle.com
4,6
Excellent
109 avis
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Excellent Experience
Ordered a hard to find book that I could only find at Surprise Castle and was very satisfied with the promptness and speed of the delivery. The book was in the exact condition as advertised. Would recommend and order from them again!
5 mars 2026
Avis spontané
That dvd was great to watch.
23 février 2026
Avis spontané
Book was packed well
Book was packed well, delivered in a timely matter. I do love the name surprise castle....I was surprised how fast and efficient they are
12 février 2026
Avis spontané
Love the books I got for my baby…
Love the books I got for my baby niece!! I'm building her library and all these beautiful books will fill it!
12 février 2026
Avis spontané
The inspiration from the calendar…
The inspiration from the calendar reminds me of the most important thing too put GOD first
27 janvier 2026
It arrived in a timely manner and…
It arrived in a timely manner and cheaper than Amazon. Thanks Robert
20 janvier 2026
Avis spontané
Great to use
22 janvier 2026
Ts was so bomb Bru 10/10
8 janvier 2026
Avis spontané
Got exactly what I ordered with no…
Got exactly what I ordered with no damages and arrived on said delivery time.
22 décembre 2025
I have yet to receive my order
I have yet to receive my order. It's going in a circle. From Louisville to Evansville. Back to Louisville and then back to Evansville. When it gets to Evansville it sits there for 2 days or longer. At this point I'm not very happy at all. This was purchased for my granddaughter for Christmas. At the rate it's going she'll get it when she has kids or grandkids of her own.
24 novembre 2025
Réponse de Surprise Castle
Hi Christi,
Thank you for reaching out, and I’m really sorry for the frustration with the tracking updates.
Your order was shipped promptly. Unfortunately, we don’t have control over USPS’s internal routing decisions, and sometimes packages move between regional facilities in ways that appear unusual.
The good news is that the tracking clearly shows it is scheduled for delivery today by 9 PM.
Please know we’re closely monitoring this from our side as well. If, for any reason, you don’t receive your package by Monday, we will immediately arrange a free replacement so you’re not left without your grandkid’s gift before Christmas.
We’re here to help until this is fully resolved, and we truly appreciate your patience.
UPDATE: The package was delivered just a few hours later on December 5th at 11:50 AM. We’re glad it arrived safely.
Book arrived in good condition
Book arrived in good condition. Tracking was updated frequently.
23 octobre 2025
Everything was fine.
19 octobre 2025
Top-notch customer service
Fast delivery. Great price. Spot on tracking. Company communication. All earns a 5 star review.
15 octobre 2025
Easy transaction
Easy transaction, great prices and excellent customer service. Thank you
7 octobre 2025
Avis spontané
A good experience!
A good experience!
The book was delivered quickly and in good condition.
6 octobre 2025
What I like was the fast shipping and…
What I like was the fast shipping and prompt reply, the item was properly packages and I recieved it in great condition. However, what I recieved was not what I purchased . The book I purchased had the original Indie cover in the advertisment and also in the invoice . I recieved a different cover other than advertised . While they were apologetic and attempted to fix the problem . I still felt I got the short end . I was offered to keep for a 50% refund or a full refund at my own expense . I know they are a small budiness but I feel they should have sent me a shipping label for a full return . Not wanting to spend more money I opted for the 50% refund which was quick as well.
21 octobre 2025
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