Service Finance Co. Avis 4 660

If you’re a contractor considering using Service Finance, read this carefully.

We’ve generated over $700,000 in financed projects through their platform, so this is not coming from a small or inexperienced account.

On or around March 16, Service Finance received a third-party notice that was not a court order or garnishment. No communication or restriction was provided to us.

Applications continued to be approved after that date. Based on those approvals, we completed two installations in good faith.

Only after the work was completed were we informed that funding would not be released.

Let that sink in—customers were approved, work was completed, and the contractor was not paid.

We were then put in the position of having to contact our own customers to explain what happened. That is not only disruptive to operations, it is embarrassing and damages trust that we work hard to build.

When we raised the issue, the focus was placed on whether we were “aware” of the situation instead of addressing why approvals were allowed to continue without any notice.

This is the risk: approvals can still go through, you perform the work, and then funding can be withheld after the fact.

If that is how the process works, contractors should be clearly notified and approvals should not continue under those conditions.

Due to this experience, we will not be using Service Finance moving forward—even if this situation is resolved—and other contractors should think carefully before relying on them.

I did business with "We'll Fix It" in San Antonio, Tx.
They added $400.00 to the agreed upon price.
They fool you with a text/phone call when the work is completed asking if the work is finished without revealing the final price. I texted back that yes, the worker is finished
It came with a finance plan.
They sold the finance plan to Service Finance Co.
SFC can't get a rating from the BBB for their sleazy ways.
SFC sells your info too anybody and everybody.
I've been slammed with scam phone calls, texts, and emails.
SFC has already screwed up my payments

This is a nightmare to payoff my loan. It took me almost a month to pay off my loan because they would not process my payment. I had to send payment through my bank because service finance will not process payments through their website. Stay away from this company.

Worst experience ever!! I saw that my account was showing incorrect amount so called the representative And he confirmed that’s an error and 0% promotional offer still active. I paid off all loan amount but was later told promo ended early and I owe extra charges. I never received notification about promo ending and portal was not updated either. I kept on following up multiple times by filing complaints which got closed without any resolution. Ended up paying lot of extra money to get this account closed as it was causing lot of stress.

While buying a water softener system from Leaf home water solutions is a great improvement the practice of doing a hard credit check and dinging our credit score with an approval coming with a much-increased interest rate and monthly payment AFTER the check seems like a scam to lock you in to more than you want to pay. I am considering canceling before installation because we have excellent credit with NO missed payments for many years and to jump the rate from 7.99 to over 11 percent is an unreasonable act. If we had poor credit I could accept it or if it was a small percentage increase but this is too much. I still want the system but am probably going to cancel and get a better finance rate on our own before purchase.

To Service Finance,

My name is Deborah Durham, and I own a home here in Texas. I hired Service Finance Company to come in and remodel my master bathroom to accommodate my late husband, Lord rests his soul! Since I lost James in 2022, I have really been struggling to make it be that I have had to battle depression and had very little interest in doing things that I once enjoyed doing, like riding my Harley trike. So, this affected me in all aspects of my life. I was withdrawn at work and had put a lot of thought into retiring, and I did at the age of 68 which was 4 years ago for me. I felt like since I had a small nest egg saved up as an emergency fund that I would get my SSI and I would be fine financially, however this was absolutely not the case at all.

God uses me as a vessel, and I am happy to be a servant of the Lord, but here lately I have had situations that have come about and a few people have needed a place to stay and they all have heart changing stories that make you wish you could do anything to change their situation but sadly all of these people have no monetary income whatsoever, and some of them have turned out to be complete freeloaders leaving me overextended in all aspects of my life.

With every dark cloud or "dark situation" you have to be able to find one positive thing or what some would call "silver lining" to take with you out of every dark situation we might encounter. God has pulled me through some tragedy recently and I am finally starting to see some financial progress. I am going to be able to resume paying service finance as I had originally intended to.

Even with my delinquency Service Finance Company, LLC has still remained so patient with my and is discounting my overall bill by 20%. That is truly such a blessing for me, and I am so grateful that they have stood by me this whole time. It's great to see companies that will really go the extra mile to maintain good rapport with their clients no matter what. Big thanks once again to you guys.

Very Respectfully

Deborah Durham

Trying to make my online account, since phone calling yo pay a bill is a pain. The guy on the phone was ruuuuuuuude as hell. He wanted to take control of my computer, and when I said no I just want instructions he said… well you know better than me even though you called for help, bro what!? Sorry just send me instructions don’t make rude remarks especially when you’re helping people with something as personal as finances

Nonexistent customer service. I wish I had checked their reviews before committing to this dreadful 'service'.

Customer service

Where to begin? I'll do bullet points to keep it short but suffice to say WORST PAYMENT COMPANY EVER!

> phone payments are not doable (in spite of them saying they are) because they ask for a "9-digit routing number" which is not provided on the paper bills.

> spoke to a person (Mark) who seemed to have no idea what he was doing or what a routing number is. Ended up just saying goodbye and trying the website.

> Website won't even let you log in.

My bank sent a payment on 1/26; the check arrived on 1/30 and payment was due on 2/3. Since it’s the first time paying the company, my bank sent a paper check instead of electronic transfer. It has been three business days since the check was received and SCF still has not posted it to my account. My best assumption is the people who work there are incompetent and they are trying to make people pay late fees based on their own incompetence. Suggest getting a loan anywhere else!

I hired a company NRG Remodeling to do work,I informed Service Finance Company per contract the work is not done,on multiple occasions and was told to not release the money until contract are finished and they said ok,we have that complaint of file and contact them when work is finished, we'll I received a payment from svcfin. I called and they said they forced the loan through without my signature, now the company is not communicating with me. And the work is not done. Technically it's my money on hold to pay them, now you want me to pay you for work they didn't finish.

This company is horrible! I have attempted to pay off this account 3x. Got a payoff amount in November, company would not accept electronic payment, we to the bank to have them directly send payoff, Service would not accept that either. We mailed the certified check, signature required return slip. It arrived the next day according to my postal receipt. It sat on someones desk for a week before it was applied to our account. Got a new statement in December saying we still owed $3000 more. Paid that off. So now January, I get a new statement for $30.40 as a balance. Where did that come from since I already paid the account off twice. The person at Service Finance said "I can take your payment now over the phone" NO WAY! I'm reporting them to BBB. Bad and unfair business practices

This company is horrible. Avoid borrowing from them. The dealerships that work with them are as complacent as. I used them twice within a few months with an approved promotion of 12 months, only to realize that the promotional period was turned to only 3 months. They also claimed on the phone that the interest was 7.9% when in fact it’s over 20%. They’re a big scam. I can’t wait to be done with them for good.

I have had a terrible experience working with this company.
I have been trying for over a month to get two tasks completed with them (partial release and subordination of the loan) and they absolutely refuse to take phone calls anywhere beyond their customer service branch. There is nearly $500,000 in equity tied up because I can't get them to answer a phone call. Instead we end up going back and forth endlessly through emails and they take their time responding to emails so every process ends up dragging on seemingly forever. Yes, the loan I got through them was at a great rate but if I knew then what I know now (regarding how difficult this organization would be to work with) I never would have agreed to work with them.
I caution all who read this to enter into agreement with this company at your own risk because you will not be able to do anything other than payoff your loan.

I had a company over charge me they said they was going to talk to them never did and my payment is higher then it should be ,and this place is very high on interest, and the last women hung up on the phone ,not a great place ,that's way they are finance company that con people, because they are cons too. Be care .

We originated a loan with this company on 12/16. When it was originated, we weren't given access to the account. We didn't receive any information about our account until around 12/20, and even then, the access to the account wasn't created, which i verified by trying to look up the loan information. When agreed to get the loan, we were planning on paying it off in full when we got some inheritance, but weren't sure when it would hit. We got it shortly before the loan originated, so thought we could pay it off and avoid most, if not all, interest.

So when we got access to the account, we were a little annoyed to see $136 already charged in interest. We knew they would charge interest from origination, but them not allowing us to access our loan seemed shady and immoral. So I called and asked if that interest could be waived due to them not providing said access. I was told they might be able to, and to pay off the principal and see what would happen. Given a 24-48 hour timeframe. So I made a payment for the principal. Then 2 more days of interest hit after paying off the principal... umm, ok? Then after 48 hours I called them. Was told it's still under review. So I called the next day. They said the request was just put in the day prior, which I corrected. Then no response until I called them the following day. This is when they told me the max they could waive was $50. At no time prior to this was this expressed. If it had been, I would have paid more. So as it stands, I paid $146 in interest, hopefully will have $50 waived (not keeping my hopes up as this has been shady and I've been given conflicting information multiple times), so will be paying nearly $100 for the luxury of paying them $40k.

TL;DR, they don't provide access to your account for nearly 3 weeks, while charging you interest, then when you call them, they have no idea what is going on, will give you conflicting info, and fail to stick to timelines they provide while failing to follow up repeatedly.

Will not be financing with this company again for any other home improvement projects.

UPDATE:
Nothing happened after 2 days of waiting, so called back. They do NOT waive interest, only fees. So I'm on the hook for interest still. These people are crooks, incompetent and the entire process has been an embarrassment.

They payment system is very faulty. They do not allow "unscheduled payments". When I make an additional payment along with the regular payment. They apply all the regular payment to interest, and the extra payment to the principal! Whereas, some of the regular payment should have been applied to principal also. Also, I was told that they charge interest daily.

Whenever, I try to make an extra payment online, after making my regular payment, the computer do not allow me to. I believe the computer is fixed not to allow extra payment. Also, the back of the statement reads that "unscheduled payments" is not allowed. I think this is loan sharking to get customers to payment additional interest. I will be paying this loan off and closing this account.

My experience with Ms. Jasmine Williams was perfect. She answered my questions, and informed me of my due dates,as well as other questions I asked. I know my responsibility towards the loan and will comply. Thank you.

Dawn Ruchman was excellent in customer service today. She was very patient, understanding and helpful in assisting me to get my payoff payment in under promo period which expires tomorrow, 11/30. "Promo" period expiring reverts to original full price + interest @13.99%, so it's alot!! Thank you, Dawn!