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Noté 5 sur 5 étoiles

We completed the Swan Hellenic cruise on the SH Vega from Canada to Iceland. We have been on many different cruise lines and expedition ships. The Swan Hellenic experience was the absolute best one... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was an exceptional cruise. We went around West Papúa and to Owi Island which had never had a cruise ship before, what an experience. The expedition staff on board were extremely knowledgeable and... Voir plus

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Noté 5 sur 5 étoiles

The level of expertise in our guides and lecturers was impressive and fun! Daily excursions were always full of things to see and learn. The ship was incredibly beautiful, new and clean. The staff was... Voir plus

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Noté 4 sur 5 étoiles

Vega is a beautiful small ship and the captain was excellent. The staterooms are well appointed, comfortable & clean. Food was very good & the crew was attentive & friendly. The itinerary brought... Voir plus

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4,7

Excellent

TrustScore 4.5 sur 5

146 avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

Excellent Arctic Expedition Cruise Provider

Swan Hellenic's SH Diana, crew, and expedition team all worked brilliantly in providing a full, engaging, and inspiring Arctic experience. Everyday was a engrossing experience shared by the guest and crew. Lectures were contextual to the experience and had excellent content. Meals, cabins, and daily operations were 5 stars every minute.

1 juillet 2025
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Réponse de Swan Hellenic

Thank you Kham, sounds like a wonderful adventure, we really appreciate you sharing your experience.

Hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Swan Hellenic Svalbard Cruise

We travelled with Swan Hellenic to Svalbard for an Artic Cruise on SH Vega. This was our first cruise and while the ship was large it only has 149 passengers which gives it a real personal feel.

The whole experience was unbelievable. All the staff were absolutely wonderful and attentive including the Captain who was happy to share his time with guests answering questions and his experiences of the many trips Swan Hellenic offer. The expedition team were very knowledgeable and the lectures they gave were extremely
informative and interesting. They also gave so much of their time answering our questions.

A special thank you to some team members we saw regularly, Ferdie who’s team made sure we were so well looked after, Paulina made our zodiac tours interesting and so much fun and Rolando who looked after our cabin meticulously.

The expeditions were great and a mixture of land based tours and zodiac rides. The wildlife and glacier scenery was so unique and like nothing else I’ve seen anywhere in the world. Some of the areas we visited were breathtaking. We had the most amazing polar bear encounter in the early hours as it feasted on a dead sperm whale, this felt like a once in a lifetime experience.

The ship and cabins were so clean and modern. The food was amazing and fine dining quality. I would highly recommend Swan Hellenic and I wouldn’t look beyond them for the Antarctic cruise I would like to do.

4 juillet 2025
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Réponse de Swan Hellenic

Thank you so much Simon for taking the time to review your recent voyages, it sounds absolutely magical and I am sure you will have memories that last a lifetime.

We cannot wait to welcome you back if you choose Antarctica.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Amazing Ship, Amazing Staff, Amazing experience!

Amazing trip to Arctic made even more amazing by the knowledgeable and personable expedition crew who couldn’t do enough to make sure that we had the best experiences possible. Guest lecturers really enhanced our experience. The cabin was spacious with loads of storage and kept clean by the wonderful hotel team who nothing was too much for! The food and service was second to none, delicious, healthy and varied served to us by the lovely restaurant staff who could not do enough for us and remembered our preferences from the first night. Being on such a small boat was an absolute pleasure and meant that we got the opportunity to get to know fellow guests and staff and despite being small it never felt crowded. Swan Hellenic clearly employ the best which makes for the most amazing trip!! Don’t hesitate book with Swan Hellenic you wont regret it!

20 juin 2025
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Réponse de Swan Hellenic

Thank you so much Dawn for taking the time to post, sounds like you had a magical trip.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Amazing Experience

Kayaking in the Arctic was on my bucket list...and on Swan Hellenic's SH Vega, I was able to mark that goal complete. By circling a section of the Svalbard archipelago and stopping off in fjords for Zodiac excursions near glaciers and landings for hikes on the arctic tundra, the cruise presented an awesome glimpse of life at the top of the world. The enthusiastic excursion leaders were personable, knowledgeable and professional and did everything they could to keep us safe and informed. We saw polar bears, walruses, seals, reindeer, caribou and even an arctic fox not to mention tens of thousands of birds. The intimate ship was immaculate and handled the one day of 10-foot seas with ease. The crew-- from the super friendly captain to the diligent cabin steward-- made this cruise so pleasurable. The food was delicious and served by an incredibly attentive waitstaff. I especially enjoyed the onboard laid-back vibe-- no need to get dressed up for dinner or be forced to dine at assigned tables or times. No, we were there to experience the Arctic in all its icy, snowy splendor. The parkas we were given to keep for good often got wet in the Zodiacs, but they kept us dry and warm. I am not a cruise person at all-- I hadn't been on a cruise ship in over 40 years-- but this experience was a memorable one. To get up close and personal with the stark, barren, other-worldly landscape was a trip of a lifetime for me, made even more special by the opportunity to kayak among the ice floes.

27 juin 2025
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Réponse de Swan Hellenic

Thank you Allan so much for taking the time to post, sounds like a trip of a lifetime. So pleased you experienced the quality and adventure we here at Swan Hellenic thrive to achieve for all guests onboard.

We hope to welcome you back in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Swan Hellenic - see and do amazing things

Experiencing some of the most amazing places in the world, on a Swan Hellenic cruise, has changed my life. I selected Swan Hellenic based on the itinerary, the intimate size of the ship and the beautiful, modern ship and cabins. I’ve returned 4 times based on the amazing crew and the exciting destinations and experiences.
Captain Lyubomir Garciyanov (currently on Vega) is so engaging, approachable and goes above and beyond to insure clients are happy and have the opportunity to “See what others don’t”. This leadership permeates throughout the staff. Everyone works very hard to make sure your guest experience is exceptional. The ship feels like home. It’s extremely comfortable, well maintained and the food is always delicious and varied.

27 juin 2025
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Réponse de Swan Hellenic

Thank you Kim so very much for your glowing review, it really makes us so happy that you will have memories that last a lifetime.

We hope to see you again in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Once in a life time Arctic experiences

This is an amazing cruise ship! The cabin was spacious with lots of storage room. The gym and the spa were nice. The outdoor hot tub and the pool were available most of the time when we were on board. The crew and the expedition team did a great job to serve all of us. The wait staff were extremely kind and attentive. The excursions by the expedition team were very thoughtfully and safely planned. We totally appreciated the hard work they put in and enjoyed it immensely.

22 juin 2025
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Réponse de Swan Hellenic

Thank you so much for taking the time to post Lisa, it is wonderful to read of your experience onboard and so pleased to read of the lasting memories you were left with.

We hope to welcome you back onboard again in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

What a fabulous experience

What a fabulous experience. Understated elegance! The Staff, the ship, the crew, the guides, the food, can't say enough. The lectures and knowledge of the guides and of course the scenery....I would definitely cruise with Swan Hellenic again!

20 juin 2025
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Réponse de Swan Hellenic

Awww thank you Jennifer for taking the time to post, so pleased you had such a lovely adventure.

Cannot wait to welcome you back onboard.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 4 sur 5 étoiles

Northern Adventure

Vega is a beautiful small ship and the captain was excellent.
The staterooms are well appointed, comfortable & clean.
Food was very good & the crew was attentive & friendly.
The itinerary brought us to pristine, sometimes remote locations. The expedition team endeavoured to prepare us with information about each stop. We saw stunning fiords, waterfalls, glaciers, whales, walruses , seals , reindeer, 2 polar bears & 2 puffins. And many species of arctic birds. A very memorable trip.

2 juin 2025
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Réponse de Swan Hellenic

Dear Heather,
Thank you very much for such a great feedback! We are happy to hear you had a fantastic trip and you were able to see even polar bears!! We are looking forward to having you for your next travel adventure.
Best Regards,
Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

What An Amazing Experience!

Swan Hellenic Vega is definitely a ship to cruise on. Recently traveled from Halifax to Iceland. Amazing itinerary with numerous and enjoyable excursions. What sets them apart for me is the amazing crew and staff. I didn't once meet a crew member who did not have a friendly greeting and wide, warm smile. The restaurant and bar staff paid attention to every detail and catered to our every request. Food was excellent.
I highly recommend Swan Hellenic. It was our first cruise with them, but it won't be our last.

22 mai 2025
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Réponse de Swan Hellenic

Thank you so much Paul for your wonderful review, Vega is a very special member of our fleet and I agree the route is very unique.

We cannot wait to welcome you back onboard.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Good service all over the ship

Good service all over the ship, very nice dinner servings and excursions with a lot of content

12 mai 2025
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Réponse de Swan Hellenic

Thanks a lot for your review! We are glad to hear you had a nice trip with Swan Hellenic and we are looking forward to welcome you aboard again soon!
Kind Regards,
Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

Schönes Schiff, tolle Crew

Schönes Schiff, sehr gut unterhalten, läuft ruhig, effiziente Satbilisatoren. Crew sehr freundlich, unaufdringlich aufmerksam, Zimmerservice ausgezeichnet. Zimmer schön mit viel Stauraum. Ausflüge waren sicher schön, habe aber nicht teilgenommen (bin Individualist). Interessante Vorträge und Info zu Schiff und Ausflügen. Sehr empfehlenswert (werde auf jeden Fall wieder eine Fahrt mit Swan Hellenic machen)

7 mai 2025
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Réponse de Swan Hellenic

Thanks a lot for your feedback!
We are happy to hear you had a great time!
Looking forward to welcome you onboard for your next adventure.

Kind Regards,

Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

outstanding experience

it was outstanding experience, I really felt special. the room was wonderful, it was clean, big and the bed was so comfy, the service was amazing, the staff were so helpful, the itinerary was chosen perfectly, the meals in the restaurants was delicious and comprehensive, lots of variety of food. I will definitely repeat this experience.

7 mai 2025
Avis spontané
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Réponse de Swan Hellenic

Dear Jinan,

Many thanks for your fantastic feedback! We are looking forward to having you onboard again for your next adventure.

Best Regards,

Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

Excellent Adventure

The cruise was very well organized. We were transported by private charter flight from Buenos Aires to Ushuaia smoothly, even though the flight was delayed due to weather. The transfer from Ushuaia airport to the cruise ship was also smooth. Disembarkation at Cape Town was smooth, but delayed - on account of a large cruise ship docking ahead of us.
A combination of relatively good weather (for Antarctica/South Georgia), an excellent Expedition Team (Nikki, Alex, Mark, Dimitry, Kevin, Ruth, amongst others), the efficient/wonderful staff of SH Diana (including Ana, Sona, Grace, Rossele, Eller and Erson) and the fabulous food by Executive Chef Amit Rao and his team, made the trip a once in a lifetime experience. Dr.Mila, our friendly on board doctor, could be seen making the rounds of the ship and greeting the passengers, on a daily basis.
We were able to do all of the scheduled itinerary (with last minute tweaks on account of weather), including a full one and half days at Tristan da Cunha/Nightingale Island. Informative talks by the Expedition Team made the time spent on board very interesting.
The cabins were very comfortable and the cabins/public areas kept spotlessly clean. Zodiac excursions/transfers were handled efficiently.
I would definitely recommend this trip with SH Diana to the adventurous.

7 mars 2025
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Réponse de Swan Hellenic

Thank you so much for your wonderful review, it sounds like a epic adventure.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Fabulous cruise across the south Atlantic

We loved our 21-day cruise across the South Atlantic. Knowledgeable and helpful staff, comfortable and spacious cabin, plenty of activities, excellent food and drinks.
Only downside is the cost of a decent internet connection.

7 mars 2025
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Réponse de Swan Hellenic

Thank you so much for your wonderful review, we are so pleased you had a wonderful time.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

We have just returned from Antarctica

We have just returned from Antarctica, on an expedition cruise with Swan Hellenic, on board the SH Vega. The entire experience was faultless from seamless transfers, to a wonderful ambience on the supremely comfortable ship, impeccable service, excellent food and awe inspiring vistas. The expedition team & off-ship experiences were outstanding to ensure the wildlife sightings were plentiful. Thank you; Antarctica with Swan Hellenic is highly recommended.

12 mars 2025
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Réponse de Swan Hellenic

Dear Richard,

Thanks for your fantastic review. We are glad to hear you had a great time aboard SH Vega.
We are looking forward to having you with us again for your next adventure!
Kind Regards,

Laura Di Stefano
Global Guest Experience Specialist

Noté 5 sur 5 étoiles

Everything about this ship is 5 star

Everything about this ship is 5 star. The staff, food, accommodation, facilities, safety.
Can't recommend it highly enough.

22 février 2025
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Réponse de Swan Hellenic

Thank you so much for posting your positive review, it is great read you had a enjoyable adventure.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Spectacular Journey

This was an spectacluar and amazing Journey. Everything was wonderful. Service, Housekeeping, Expeditionteam, Captain was akways Great.

22 février 2025
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Réponse de Swan Hellenic

So pleased to read this Petra, thank you so much for taking the time to post.

We hope to welcome you back onboard in the future.

All the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Continually striving for Excellence, achieving way beyond

There's many ads on the internet now grabbing your attention to visit Antarctica. For sure you should but what you should do, is be incredibly careful who your agent is and what cruise line you decide.
I made absolutley the right choice with both!
I travelled with the advice/super support/experience of Polar Routes and my Antarctica Expedition was made so memorable with Swan Hellenic!
It's not just a 'boat or a ship'....it's a travelling dream!
You are cared for from the very moment you arrive in Ushuaia, the bottom of the world....almost!
Then, when boarding you notice immediately the calm, beautiful, friendly and professional service you are about to experience for 10 whole days!
I travelled on SV Vega and fell in love with her, instantly. It's unavoidable!!
My cabin was, oustanding. A large double bed with an amazing artificial fireplace (I'll let you find out) at the end of the bed. A seating area and the most important aspect for me, a balcony.
Every day you were kept up to date with the activites and extra sights. Mine were different penguins, humpback whales, fur seals and mind blowing experience of an Orca Pod of 7, cruising under our Zodiac!
It's also not about the marine/wild life. It's the impact of the scenery. Every morning I woke up, I took a photo from my balcony. An every changing movie!!
Over my time with SV Vega, I made so many friends, ate so much incredible food, drank, yep I admit, quite alot and being a champagne lover, I almost said no to my last glass before departing.
The sights I saw and experienced with the aide of the crew and Expedition Teams leaves me breathless.
There is a highly skilled photographer on board who is unobtrusive and you are presented about a week lated with a link to a video record of your time on board.
If you truly want to feel special both in terms of being blessed to make this trip and with the correct operators, speak with Polar Routes and ask for Swan Hellenic.
Mind blowing.

3 février 2025
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Réponse de Swan Hellenic

A travelling dream, I adore this. Thank you Shelley for the wonderful review. We are over the moon you had such a magical adventure.

We hope to welcome you back on board again soon.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Great Crew enhances the experience

Somehow the whole crew irrespective of role seemed to be focused on making sure every guest had a great experience. This encompassed all aspects of the cruise, the expedition, food and drink, accommodation and the voyage itself. Nothing was too much trouble and no effort spared.
This helped create a very pleasant atmosphere throughout the cruise which enhanced experiencing the wonders of Antarctica.

15 février 2025
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Réponse de Swan Hellenic

We here at Swan Hellenic focus everything we do on guest experience and service, and I am so pleased this was reflected in your experience.

Thank you so much Graham for taking the time to post and share.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

An Unforgettable Swan Hellenic Cruise to Antarctica

An Unforgettable Swan Hellenic Cruise to Antarctica
My experience with Swan Hellenic was absolutely amazing! I booked the cruise through Swoop Antarctica, and despite a slight delay due to a propeller issue, we were gifted with an unexpected extra day in Ushuaia—which turned out to be magical.

Incredible Landings & Zodiac Excursions
Throughout the journey, we completed five landings, including an unforgettable landing on an iceberg! We also had around 5-6 Zodiac excursions, each offering breathtaking views of the untouched Antarctic wilderness.

The sites we visited included:
📍 Petermann Island
📍 Pléneau Island
📍 Lemaire Channel
📍 Paradise Harbour
📍 Cuverville
📍 Portal Point
📍 Harry Davis Island
📍 Hope Bay
📍 Paulet Island

Our landings took place on both islands and the Antarctic continent, providing a truly immersive experience.

Seamless Embarkation Process
I arrived in Buenos Aires a day early and stayed at the luxurious Sofitel, a fantastic 5-star hotel. The pre-cruise process was smooth:
✔ Check-in at the hotel, where I received a $30 dining credit
✔ Registration at a designated Swan Hellenic table
✔ Free time for the rest of the day

The next morning, after breakfast, we were handed our boarding passes and transferred to Ezeiza Airport (EZE). Impressively, a Swan Hellenic representative even flew with us, ensuring everything was perfectly organized!

Upon landing in Ushuaia, the Swan Hellenic team was waiting to escort us to the buses and straight to the ship. After a warm welcome onboard, we enjoyed lunch and received our luggage.

We also had some free time in Ushuaia before being taken on an excursion to Tierra del Fuego National Park and the famous End of the World Train, which was an absolute delight!

Life at Sea & The Drake Passage
The Drake Passage was manageable—I took seasickness pills, which helped a lot! Throughout the voyage, I felt completely safe, and I absolutely loved the food and the incredible crew who made the journey unforgettable.

Smooth & Fair Landing System
Since landings in Antarctica are limited to 100 people at a time, passengers were divided into color-coded groups. The crew rotated the order fairly, ensuring everyone got equal opportunities to experience the disembarkations and Zodiac excursions.

Overall, this was a once-in-a-lifetime adventure, filled with breathtaking landscapes, seamless organization, and memories that will last forever! 🚢❄️🐧

15 février 2025
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Réponse de Swan Hellenic

Awww Daniel this is just magical, what a wonderful experience that will stay with you forever, I am over the moon you took the time to share this with us and that every aspect lived up to your expecations.

We truly hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

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