I’m actually really upset with the way this company and dealt with an issue I’ve had. The way they’ve dealt with it was they simple didn’t reply. They advertised a product that is not longer bee... Voir plus
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Lisez les avis des autres
Sweetie Treats are a great and reliable confectionary supplier. They offer quick delivery, a wide range of products and in all have a good service. By having a U.K. based supplier who delivers the pro... Voir plus
Ordered a case of American sweets at a great price on the evening of 03/03/2021, notified of despatch and tracking, and the delivery was very quick (DPD 05/03/2021). There’s lots of American and Briti... Voir plus
Great service and value for money products. Personal customer service provided. Its always a pleasure doing business with this company , never any complaints 👌
À propos de l'entreprise
Écrit par l'entreprise
Sweetie Treats is the UK’s favourite confectionery Wholesaler supplying the biggest brands at competitive prices with unrivalled customer satisfaction. Sweetie Treats Wholesale is an online trading arm of a long serving & trusted family run confectionery wholesaler based in the South East of England, which has over 40 years of experience in the confectionery wholesale industry.
Coordonnées de contact
Unit 5-8, Yeowart Business Centre Bellbrook Estate, Bell Lane, TN22 1QL, Uckfield, Royaume-Uni
- sales@sweetie-treats.com
- sweetie-treats.com
4,2
Bien
47 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Great service/product and speedy delivery
Great service/product and speedy delivery, would definitely recommend!
28 janvier 2021
Réponse de Sweetie Treats
Thank you for the positive review!
Réponse de Sweetie Treats
Thank you for the positive review!
Great service
Came next day delivery, one item was out of stock when I ordered but received a refund for it straight away. Excellent items and great service
22 janvier 2021
Réponse de Sweetie Treats
Thank you for the positive review!
Delivery was dreadful and Disgusting customer service as u can see in their response it's all attack the customer. Use another company not these
Delivery was dreadful. I paid for an upgraded delivery time. I got my package days after and at a time way past what I ordered....
Edit as I can't reply...
This company has just edited their response again over a week later and cut part of the original reply out. They have also tried to report my reply as harmful and gross speech to have it removed. Yet shockingly they have not once contacted me by email or by phone to offer any apology. I have used a different company with this week's order and I have to say the professionalism by btc compared to this company is second ti none. Sweetie-treats rather get insulting than to care for customer care. If u order from them best if luck if you have any issues you will need it along with a bucket of abuse online
This company have edited their reply about 6 times to be nasty and call me names like a fake and take zero responsibility for their actions. It's ok as I have screenshots of every message they sent and will be putting them on twitter next. They rather argue and belittle customer than to talk to them and fix things. Do not use them. Below is the latest of the edits ughh please stop editing your reply and call your customer you have my number or does sweetie treats only blast online and not rectify mistakes. Zero customer service skills
For your information dpd offer an upgrade for delivery through your site and no your wrong as I still have not got my package. Your customer service is non existent as this message from you shows you have edited your reply 6 times each time I have pointed out your excuses were wrong u have choosen to argue with me and accuse me of being a liar and call my review fake instead of dealing with the issue and showing customer support and showing gratitude for your customers you rather make dirt of them online. I don't think this is gonna attract a lot of new customers for you. And how dare you speak to me as you have ? I offered numberous times asking you would like to clarify you have my email and phone number. But u refused and blasted me online instead. That's not professional that is disgusting. And anyone reading this will agree and why would they pay money to a company who treats customer like that. You have called me a fake and accused me of all types of things and even used covid to try blackmail me but not once did u apologies or offer me anything for me being messed around or to apologise for your actions all yesterday and your unprofessional behavior in calling my review fake. You had time to argue online with me but not once did u call or email me. What would anyone reading this want to deal with your company?
I think it says it all how you chose to give me rubbish replies in a way I can't respond to u instead of calling me if you disagree so strongly with my review offer me a resolution not rubbish excuses on a delivery u offer on your site which makes it an issue for you to deal with. Instead you chose to do it this way
Update :
Yes I have finally got my parcel which I paid extra to have delivered on YOUR website.
Please do not bring covid into this as all I have said is true. If you advertise a service like dpd which I paid on YOUR website for then yes you can take some responsibility. Instead all you have done is display the point I made by showing terrible customer service by attempting to blast me online and refuse my offer to call or email me to discuss the matter. I'm sure other people will agree that was poor support from you. You had lots of time to edit your response and chuck excuses and blame at me onlineband accuse me of leaving a fake review online to which I have screenshots of but not once did you call to ensure customer satisfaction
As u say a very unfair response by you
21 janvier 2021
Réponse de Sweetie Treats
Hi Gerade, we only have one flat rate shipping & we don't work weekends. You placed the order on a Friday afternoon after we had left to go home. We shipped it on the Monday morning via DPD & it was due for delivery on the Tuesday. EDIT ( Gerard, DPD have confirmed someone by the name (Chii Zee Unn) upgraded the delivery to a before 12pm on the Tuesday it was due, but booked after the time it was needed to be booked for next day delivery. This has nothing to do with Sweetie Treats. DPD dashboards shows 2 redelivery requests made by yourself.
18/01/21 11:11 DPD Local Consumer: Redelivery request (service upgrade) made for Wed 20 January 2021
20 Jan 2021 10:57 DPD Local Consumer: Redelivery request made for Thu 21 January 2021
If you choose to alter delivery days and services it has nothing to do with Sweetie treats .
UPDATE: Hi Gerard, I'm glad to see the delivery has now been made. DPD have just called me to confirm. Regarding the delivery, that is down to DPD and they have delivered within the two request changes you made altering delivery days, times and services. When it leaves our warehouse it is out of our hands and then with DPD.
The delivery you claim that is dreadful has nothing to do with us. We stand by what we say during a fragile time for our company navigating this pandemic with the best service we can provide for our customers. False, unreasonable reviews like this are harmful and damaging to businesses.
Delivered real fast and as described
Delivered real fast and as described. Good price too. Nothing to find fault with.
21 janvier 2021
Réponse de Sweetie Treats
Thank you very much for your kind review.
Brilliant Service and speedy delivery…
Brilliant Service and speedy delivery times :-)
21 janvier 2021
Réponse de Sweetie Treats
Thank you very much.
Réponse de Sweetie Treats
Thank you for your review!
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