Was planning on cancelling today but managed to be convinced to be kept on by the retention team thanks a lot to the woman who helped us renegotiate the contract her name started with an M. That pho... Voir plus
Swish Fibre
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Lisez les avis des autres
I've just upgraded my connection speed and the guy from Swishfibre couldn't have been more helpful. I've been with Swishfibre since cable was installed here and cannot fault them. I've not had any ou... Voir plus
L'entreprise a répondu
Swish is a great product. We contacted the company rep Paul Tong who was very honest in his description of his broad band package. He told us about swish and their fibre product, how soon we could e... Voir plus
L'entreprise a répondu
When it works it's ok. When it doesn't - you're out of luck, support is non-existant, you're welcome to wait in the queue which could take hours, I've managed to advance from position 48 to 47 in 9 mi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Swish Fibre is a full-fibre broadband provider, bringing truly exceptional connectivity services to homes and businesses in the Home Counties. Our goal is clear and simple – to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband. Please note that Swish Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Coordonnées de contact
13 Salisbury Place, W1H 1FJ, London, Royaume-Uni
- 0800 0489415
- enquiries@swishfibre.com
- swishfibre.com
Fast
Fast, confident and calm resolution to My (ie 3rd party) wifi boost router issue.
Thanks Amar.
29 mai 2025
Avis spontané
Réponse de Swish Fibre
Thank you for the great feedback! We're glad to hear that Amar provided a fast, confident, and calm resolution to your WiFi boost router issue — even with it being a third-party device. We'll be sure to pass on your thanks to him.
Always happy to help!
SwishFibre
From Hero to Zero, thanks Cuckoo
I was one of the first in the area to sign up (back in 2022). to what was then Swish fibre with the promise of a realistic 400mps service. The deal being that it was a monthly contract, cancel anytime no penalty and if I stayed for a year I would be upgraded to 500mps. There were a few teething problems but they were handled quickly & professionally by the customer service team. I then enjoyed about 18months of trouble free service at an average of about 370mps most of the time and no outage at all. The 500mps upgrade never happened despite several phone calls but I didn’t actively pursue it. Swish were then bought out by Cuckoo fibre, thats when the problems started. About 9months ago bandwidth dropped to about 80mps I called and was told the ONT need an update and they would email when it was done so I could restart everything. This restored the speed, however since then the service has been a little flaky on occasion with bandwidth varying between 80 & 280mps. It’s now been stuck on 97mps for the last month I was asked to carry out a number of tests plugging into different bits of the network which I did and emailed them back, I heard nothing from them. On my last call the chap was insisting that my Ethernet cable was damaged and that was causing the problem, it runs in trunking and has not been disturbed since the day it went in so I felt i was being fobbed off and decided to pull the plug on this and leave, I told this to the support guy and he didn’t seem to care, so I’ve initiated a change. I then got a message to say I would be charged £48.95 termination fee, despite the original promise of no penalty. It’s a real shame, Swish seemed to be a great company and delivered as promised, support was fantastic and although it wasn’t cheap it was reliable, not now so I’m off.
27 mai 2025
Avis spontané
Réponse de Swish Fibre
Thank you for sharing your experience — we’re really sorry to hear that things have declined after a promising start with Swish.
It’s clear that you were a loyal customer from the early days, and we’re truly disappointed to hear that the service didn’t live up to expectations following the transition to Cuckoo. The drop in speeds, inconsistent performance, lack of follow-up after troubleshooting, and your experience with support not acknowledging your concerns are all unacceptable — and we completely understand your decision to move on.
Regarding the termination charge, we’d like to clarify that if you were originally on a rolling monthly contract with no exit fees, this should have been honoured. If there’s been any confusion around this or if your contract terms changed at any point, we’d be happy to review that in detail and ensure a fair resolution.
We’re sorry that the experience has left you feeling let down. Your feedback is invaluable, and we’ll be raising this internally to help prevent the same from happening to others.
Wishing you all the best with your next provider, and thank you again for your time with us.
Cuckoo Team
Started well, but Cuckoo have screwed it.
Initial setup was handled really well, and everything ran smoothly. The issues started when it became apparent that upstairs the signal was poor and I needed MORE than one device hard-wired to the router (The Plume pods do not allow for this natively) - Swish sorted the upstairs issues and I had to get a network switch. Added to this was my external office needing a powerline adapter with Wifi. With the old router this worked fine. Not so much with Plume. I've had continual problems with the office losing connection, and I need to shut everything off, restart the pods, then reconnect everything one at a time - nothing else seems to work.
Then, after Cuckoo took full control, things took a turn for the worse service wise. The app was updated - and became utterly useless and difficult to navigate.
And then, yesterday I lost ability to connect to the internet. I restarted everything, unplugged everything and restarted, all seemed fine at the ONT, but nothing was connecting. After a LONG conversation with several people (due to connections cutting off) who appeared to have no knowledge of networking, were not native english speakers (makes it difficult to either understand accents, or express actions in a manner than can be fully understood - but they're cheap, right?) but had a script, it appears my main pod has died. The upshot was I was left with NO network, but I was told I would get a call back in the following days. With both myself and wife working from home during the week, this is not acceptable. I used the upstairs pod to get the network back (which the agent said NOT to do, because it wasn't the original pod I was sent?!), but I'm still waiting for a call. This is not acceptable. I'll be moving as soon as my contract is up. Cost wise, they are much better then ANYONE else that supplies my area and they are the ONLY full fibre provided in my village - but I'd rather have slower working internet, than have constant issues with the network and no support.
28 mai 2025
Avis spontané
Réponse de Swish Fibre
Thank you for taking the time to share such a detailed and honest review. We're really sorry to hear about the frustration you've experienced — especially after a smooth start.
It's clear that the signal and connectivity challenges you've faced, particularly with the Plume system and your external office setup, have been ongoing and disruptive. We understand how critical stable internet is, especially when both you and your partner work from home. Losing connection entirely and not receiving timely follow-up support is simply not the standard we strive for, and we can only apologise for the impact this has had.
If you're still awaiting a callback or have unresolved issues do not hesitate to get back in touch, we have also requested some information through Trustpilot to help us find your account and ensure we have done all we can!
Thank you again for being a customer. We understand your frustration and truly regret that we’ve fallen short.
SwishFibre
COMPLAINT - RESOLVED PROMPTLY
I contacted your Complaints department and was very relieved that I was able to discuss my problem with a real person rather than a clever AI-managed agent. Your Complaints Manager (Amri) was courteous and promised to investigate my enquiry and get back to me. He did indeed respond within 24 hours and confirmed that my account had been closed and I had no outstanding payments to make. I am grateful for the swift response to my concern and thank Swishfibre for this quality service.
23 mai 2025
Avis spontané
Réponse de Swish Fibre
Hi Paddy,
Thank you so much for taking the time to share your experience.
We're really pleased to hear that Amri was able to support you with your enquiry and provide a clear, timely resolution. We know how important it is to speak with a real person when it matters!
Your kind words mean a lot to us, and we’ll make sure Amri sees your feedback. If you ever need us again in the future, we’re just a call or message away.
Thanks again for choosing Swish Fibre!
Best regards,
Swish Fibre
Ajla was lovely to deal with and dealt…
Ajla was lovely to deal with and dealt with my account swiftly thank you very much
20 mai 2025
Avis spontané
Réponse de Swish Fibre
Hi
Thank you so much for your review!
We'll be sure to pass on your kind words to Ajla and her team.
If you ever have any questions please don't hesitate to get in touch.
Kind Regards
Swish Fibre
Ajla was very helpful
Ajla was very helpful, swift and able to answer my query completely.
13 mai 2025
Avis spontané
Réponse de Swish Fibre
We're so pleased to hear that Ajla was helpful and quick to assist with your query. We'll be sure to pass your feedback along to her — it’ll mean a lot!
If you need any more swift support you know where we are!
Swish Fibre
I had a problem and their excellent…
I had a problem and their excellent agent Tommii helped me . I am disabled and hard of hearing and Tommii was terrific nothing was too much trouble. So pleased I am with Swish excellent agent Tommii .Well done Swish and very well done Tommii.
Donald Blackburn
9 mai 2025
Avis spontané
Réponse de Swish Fibre
Thank you so much for your heartfelt feedback. We're truly glad to hear that Tommii was able to provide such thoughtful and supportive service — especially in a way that met your needs with care and patience.
Your kind words mean a lot, and we’ll make sure Tommii sees them!
Cuckoo Team
Internet fixed in 30mins
My internet stopped working but managed to get it up and running In 30mins. No waiting around for an agent straight through to someone to help. I spoke to Adis.H who was Brilliant! Super helpful and knowledgeable. First type of test didn’t work but second type worked perfectly. Adis H talked me through all the steps and was very patient. Really impressed with the customer service. Thank you Adis H
8 mai 2025
Avis spontané
Réponse de Swish Fibre
Thank you for sharing your experience! We're so pleased to hear that Adis was able to get your internet back up and running quickly, and that you didn’t have to wait around to get help. It’s great to know he provided clear, patient support and worked through different solutions to get everything sorted.
We’ll make sure your kind words reach him — he’ll really appreciate it!
Cuckoo Team
No fixes on weekends
All very good until you have issues on a weekend. Since Saturday morning that I am without Internet. It's now been 48h. I was told then that engeneers don't work on weekends. Since today is Bank Holiday I have no hope to have it sorted today as well. Not ideal if you work and study from home.
3 mai 2025
Avis spontané
Réponse de Swish Fibre
We're really sorry to hear you've been left without internet over the weekend and into the Bank Holiday — we completely understand how disruptive this must be, especially when you rely on your connection for work and study. Unfortunately, engineer availability can be limited during weekends and public holidays, but that doesn’t make the situation any less frustrating.
Please know we're doing everything we can to get you back online as quickly as possible, and we truly appreciate your patience. If you haven’t already, feel free to get back in touch with our team so we can keep you updated on any progress.
Cuckoo Team
Had great service for several years now
Had service for several years now. Incredibly few outages (one a year maybe) and each one accompanied by good communications. Great technical support when required and good prompt friendly customer service. Superb.
2 mai 2025
Avis spontané
Réponse de Swish Fibre
Thank you so much for your continued support over the years! We're thrilled to hear that your experience has been so reliable, with minimal outages and strong communication throughout. It’s also great to know our technical support and customer service teams have been there when needed.
We really appreciate your kind words — and we're proud to keep delivering the service you deserve.
Swish Team
The Swish support team are ace
The Swish support team are ace. The answer calls quickly and are very keen to solve customer issues correctly. Today my assistant was Tommii who provided brilliant support, solved my issues and lent a sympathetic ear to my description of the problem.
1 mai 2025
Avis spontané
Réponse de Swish Fibre
Thank you for the fantastic feedback! We're so pleased to hear that you had such a positive experience with our support team — and especially with Tommii. It’s great to know they not only solved your issue but also took the time to really listen and understand the problem. We’ll be sure to pass along your kind words to them.
We’re always here if you need us!
Swish Team
Excellent Customer Service Again!
Everytime I have had a problem (only 3, not constant!) I have been dealt with very quickly, by a person (Tommii), not loads of pressing buttons and getting automated responses. This time, the signal was quite weak, the problem was identified and replacement plumes sent out, all within 2 days. Excellent customer service again, which is why I chose Swish in the first place.
29 avril 2025
Avis spontané
Réponse de Swish Fibre
Thank you for the fantastic feedback! We're really glad to hear that each time you've needed support, you've received quick, personal, and effective help — especially from Tommii. It's great to know the issue was identified and resolved so swiftly!
We truly appreciate your continued trust in Swish — this is exactly the kind of service we aim to deliver every time.
Swish
Top class fibre broadband provider
Top class fibre broadband provider. I’ve been with swish for two years and their service is absolutely excellent. I had to contact customer services on an admin detail and it was handled brilliantly by Elmedin. I couldn’t rate them more highly Thank you
29 avril 2025
Avis spontané
Réponse de Swish Fibre
Thank you so much for your glowing review! We’re delighted to hear you’ve had such a consistently excellent experience with Swish over the past two years. It’s great to know Elmedin handled your query brilliantly — we’ll be sure to pass on your kind words.
Thanks again for your support!
Swish
Fantastic service
Fantastic service.
Clear action and delivered ahead of schedule.
Spoke to someone who could think outside box and solve problems with minimal fuss. A welcome change!
29 avril 2025
Réponse de Swish Fibre
Thank you for the fantastic feedback! We're so glad to hear that your issue was resolved quickly, clearly, and with a bit of creative thinking — that’s exactly the kind of service we strive to provide. It's great to know it made a difference for you!
All the best,
Swish
House move cancellation
As I am moving home I needed to cancel my service. Ajla in Customer Services did this very promptly and without an hesitation. Great service Ajla!!
28 avril 2025
Avis spontané
Réponse de Swish Fibre
Thanks so much for your kind words! We're really pleased to hear that Ajla was able to assist you promptly and make the cancellation process smooth during your move. We'll be sure to pass along your appreciation — she’ll be glad to hear it!
Wishing you all the best in your new home,
Swish
Excellent service from Swish Fibre…
Excellent service from Swish Fibre repairs this week with the best customer service from Tommii who went above and beyond to help.
22 avril 2025
Avis spontané
Réponse de Swish Fibre
Thank you so much for the wonderful feedback! We're thrilled to hear that you received excellent service from Swish Fibre repairs and that Tommii went above and beyond to support you. We'll make sure your kind words are passed along — they’ll mean a lot to them.
We’re always here if you need us!
Swish
Prompt friendly and professional
Prompt, friendly and professional.
Tariq sorted out an issue which I had spent 3 hours on.
23 avril 2025
Avis spontané
Réponse de Swish Fibre
Thank you for the great feedback! We're so glad to hear Tariq was able to resolve your issue promptly and professionally — especially after you'd already spent so much time on it. We'll be sure to pass on your kind words to him.
We're always here if you need anything else!
Swish
Simple and straightforward
After switching to Swish a few months ago, I've been really impressed. The setup process was simple, and the engineer who installed everything was friendly and professional. What I particularly appreciate about Swish is their straightforward and honest pricing. It's a welcome change from Vodafone who seem to rely on inflated renewal prices and haggling. I'd rather support a company that values transparency and provides a great service without the need for pricing games.
13 février 2025
Avis spontané
Réponse de Swish Fibre
Thank you so much for your thoughtful and honest feedback! We’re absolutely delighted to hear that your switch to Swish has been such a positive experience. It’s great to know the installation went smoothly and that our team left a good impression — professionalism and friendliness are what we strive for.
We also really appreciate your comments on our pricing approach. Transparency and fairness are core to what we do, and we’re glad that stands out to you — no gimmicks, just great service.
Thanks again for choosing Swish Fibre — we’re proud to have you with us!
Adis H was very helpful
Adis H was very helpful, ordering a 2nd router to try to improve my wifi coverage, he was also very courteous
17 avril 2025
Avis spontané
Réponse de Swish Fibre
Thanks so much for the kind words! We're really pleased to hear Adis was courteous and helpful in getting a second router sorted to boost your Wi-Fi coverage.
We'll be sure to pass along your appreciation — he's a star!
Thanks for being part of Swish Fibre!
Attentive, competent and patient customer service.
Very easy to get to a Customer Service assistant through an 0800 number when I was having an issue with my WiFi. The assistant Amra N, listened attentively and guided me on how
to reboot the router. She was very patient as I am not very tech savvy and it took me a long time to follow her instructions to reset the router. So when she fixed my problem on one of our phones, I was very happy.
15 avril 2025
Avis spontané
Réponse de Swish Fibre
Thank you so much for the lovely feedback!
We're really glad you found it easy to reach us and that Amra was patient, attentive, and helped guide you through the router reset.
No matter your tech level, we're always here to support you — and we're so happy she got things sorted for you. We'll be sure to pass on your kind words to her.
Thanks for being part of the Swish Fibre family!
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