SWISStours Avis 

1). The routes, maps, and train connections provided were excellent. Everything was easy to follow, making our journey smooth and enjoyable.
2). The timings of the trains and the locations selected were perfect. We never felt rushed, and each destination was well-timed to maximize our experience.
3). Most of the hotels booked were fantastic, offering comfort and convenience. However, the IBIS hotel at Lucern which is a 3-star, was the worst hotel among 4 hotels we stayed. We had expected much more than what was offered. It did not meet the standards set by the other accommodations.
4). The day-wise routes, tours, and places we visited were great. Each day planning was good to allow us enough time to explore and enjoy.

This review pertains to Swiss tours transport departing from Geneva airport. Avoid using them at all costs unless you know 1000% that you require no flexibility.

My flight departing the U.S. was delayed by several hours. I had previously booked a Swiss tours bus from Geneva to Chamonix for the following day (as it's an overnight flight). I immediately contacted Swiss tours to request that I be put on a later bus from Geneva given the delay.

I received no reply. Upon arriving in Geneva, I contacted them again to make the request, believing that it was reasonable as I made it more than twelve hours before and the delayed flight arrival was entirely out of my control.

Swiss tours finally responded to decline my request, noting that it is also impossible to request any refund. Absolutely zero flexibility and terrible customer service.

Recommend using FlixBus or one of the shuttle companies for onward transport from Geneva airport.

Swisstours representative Ms Neha was very helpful and attentive to our request and booked hotels within walking distance from train stations which was very helpful. She also suggested very good tour options within our travel period and made bookings for them. She also managed to follow up with our request for a seat on the Glacier Express as it was not available at the time of our booking. A few days later she found a seat on an alternative start route and helped us with the booking. We also found her detailed suggested itinerary with train information extremely useful once on the road. They had good hotel suggestions that worked out well for us. Swisstours exceeded our expectations. Great Job Neha and team. Thank you for making our trip a breeze. Best Wishes to SWISStours.

The itinerary was great, clearly planned. All the passes for places of interest, hotel and swiss pass were bought and sent to us by email, it is free and easy, with much freedom. Hotels were all good.

We had a day the weather was bad and we could not use the pass for a place of interest, so the agency got it refunded.

The only improvement was if the detail of how to get to the hotel from the train station can be placed at the itinerary instructions on a day to day basis. For 1 hotel which was quite far away from train station, we walked there in the rain. We realised later we can actually request the hotel to come and fetch us. This information was placed at the end of the itinerary which we missed out.

We are grateful for Roxanne to still help us resolve the late check in for one hotel even late at night, beyond working hours. The service was great.

Overall the trip was great and itinerary planning was great. Thank you for planning for us.

The itinerary was very well laid out: clear, timing was appropriately spaced out, accommodation location is rightfully at nearby train...overall an excellent curated trip.

Excellent service by Roxanne. She had a keen ear to listen to our needs and craft a plan that worked for us. She was accessible and ready to answer any questions we had. Her suggestion on us spending time at Meiringen was the icing on the cake, by giving us a true Swiss experience. I would be more than happy to recommend your services.

The whole experience from start to end was smooth. The itenary was perfect for the days I traveling.

Roxanne and Arnaz were absolutely amazing with the itinerary and the hotel accommodations provided.
The responses to all my questions and inquiries were on point! The WhatsApp contact was very helpful!

Thoughtful and careful planning for old couple. Excellent directions on the itinerary on how to get to your reserved hotel.
One star casualty can be credited to Glacier express and the hotel in Montreux

Urvi you are really very helpful. I appreciate your extended support. You are very knowlegable, Passionate for work. I will definazrly recommend to others.
Very happy with exprience. super awesome 👌

All hotel locations were very good. Bus or tram stop was just 1 min walk from our all hotel locations (Vienna, Munich, Grindelwald, Luzerne and Zurich) so was easy to commute in the city and to the international airport.

Swiss yours was very helpful and guided us true Evrey process from making booking until the end.
Would recommend these people
Top priority service they provide
And quick response when it comes to any questions.
I am from Barbados and book this tour operator

Wow what a day! And what a great tour guide Carl! He wend above beyond with our group he organised it so well. Also answered all my questions going up chamonix Mont Blanc. What a fiery helpful friendly guy!! Thank you Carly tiana from Newcastle

The service delivered by Swiss tours is impeccable. Quick resolution of my query, however would be great if calls were attended round the clock.

Hi Team SWISStour,

I am very glad that I got your company to organize my tour of Switzerland.You have a wonderful staff by the name of Arnaz, she had planned it very very well for my group of 7. We were in Switzerland for 11 days and stayed in various hotels. The location of the hotels provided were all startegically located and very very nice.
Thank you Arnaz for making my trip a memorable one. Will keep in touch.

We recently travelled to Europe for a 4 weeks family vacation. We covered 7 cities in 5 different countries. Roxanne did all our hotels/apartments bookings and most of the tours in most of the cities. She also did all our intercity transport tickets by trains or buses. Because of her arrangements, everything was smooth & seamless for us since we landed in Europe till we left. She also planned our days meticulously and recommended different options for us from which we could choose. Everything we did & everywhere we visited was a great experience. She has amazing knowledge of Europe and it's as if she had a detailed street map of all these cities on back of her hand. On a few occasions I texted her from any random place in any city & she used to tell me how we could reach where we wanted to go. She did a thoroughly professional job of planning this trip for us. I'll definitely approach her whenever I plan a trip to Europe again. Thanks a lot again Roxanne for everything you did for us.

Hi,

I have just returned from my honeymoon to France and Switzerland which was planned entirely by Swiss Tours and it was a wonderful experience!

Swiss Tours exceeded all expectations and left us with memories to cherish for a lifetime.

From the stunning landscapes of the Swiss Alps to the charming cities like Zurich and Geneva, every moment was filled with awe and wonder. The well-planned itineraries, knowledgeable guides, and impeccable service made our journey smooth and enjoyable.

Switzerland truly stole our hearts, and we highly recommend Swiss tours to anyone seeking a captivating and unforgettable adventure.

Terrible experience, before purchasing the tickets I asked on whatsapp, was persistent about my timings and even when I asked a month prior to my usage of the pass I never got an amswer from the customer service team. I spoke to the manager Arnaz Antia and all she did was raise her voice instead of even trying to help after the lack of communication from her and her team. Hope this isn't only a review but I am helped and this matter is taken care of as it should.

I booked transfers from Chamonix to Geneva as the website claimed it took 70 minutes. On our way to Chamonix it stopped in the centre of Geneva and took 1hr 45, which wasn't made clear on the website. My dilemma then was that the return coach was due to leave Chamonix at 8:00am and my flight was booked for 10:05am. I knew i was cutting it fine, so I emailed them 2 days in advance to ask if they could clarify what the return journey time was. I heard nothing back. The bus driver on the morning explained all buses stop in the centre of town, with exception to the 12:30pm. This isn't obvious on the website at all. Do not rely on the timings.

Why are payments going directly to India, when buying their Swisstour package?
Is it legit?