Synter Avis 

So my car was in for service today . Ones of those whilst you wait. All I can say is terrible service they were to busy to carry out my service so I asked them just to do health check as I needed to collect kids from school. Originally asked them not to wash my car. But then went back to service advisor and said if possible wash my car to which she replied it’s already been washed so I thought ok great as my car was a bit dusty. When I was about to leave notice these people washed my car but it looked worse than when the car come in to the dealership. How does this make sense? I spent £250 on a machine polish a few days before and this is how these people treat your car. So I ask to speak to the service manager to which the service advisor said he will call me. He never bothered so rang back the next day ask to speak to him again but no call back again. These people need to get their heads of the sand. Please do not use this dealership if you value your car.

I purchased a car for £23,000 cash on 30th March 2024 from the Car Shop Wakefield (now Sytner).
I was promised I would be reimbursed the £50 temporary insurance for one day and also the cost of the log book (£25).
In April I emailed the Assistant manager (Tyler Graham) 3 times, asking when I would receive the £75 total reimbursement. He ignored all my emails.
I then raised a complaint on 19th April 2024. Michelle Williams (Head of Business - Designate) replied to me saying she would look at it. I emailed her afterwards and had no reply. Then I tried to ring her twice and she has failed to return my calls.
The £50 was reimbursed to me in May.
Then I had to escalate the complaint and finally in June I received the £25 reimbursement.
It was obvious, that once I paid the £23,000 cash, Sytner were not interested in speaking to me (no reply to emails or phonecalls).
The customer service is appalling and I would suggest you avoid this company, as really they are just after your money and after that, they don’t want to know you.

Recently bought a used car from synter select in Wakefield.
Gareth West & Chris were fantastic and made the whole process so easy, explaining everything. Nothing was too much trouble

Hit a pothole traveling to Wales. Have recovery service with BMW (A company I will never be buying a car from again!).
Two days and counting and still don't have my vehicle back, was promised it by 11am today. Even better, price for the replacement tyre £200. This was a tyre I purchased 2 weeks ago for £150.
So ripping me off and not even offering any kind of customer service as I have tried to get hold of them 4 times today alone,

Synter Tamworth the best sales service. Ask for Chris Lewis very professional and knowledgeable.

Mini Tamworth,
Booked car in for diagnosis on two amber lights on dash,
Got a video telling me my ten year old mini had some where are tear (I knew that and didn’t ask for it) tyres brakes etc, I declined the FREE wash and vac but they did it anyway 🤷🏻‍♂️ paid £120 for diagnostics unable to find fault 🤷🏻‍♂️ then was told it would cost a further £180 per hour to find the fault, I refused and begrudgingly paid the £120 for nothing other than a wash and a video of the underside of my car,
Took the car to a reputable garage and was fixed for £60 no part’s required 😳 they are called main stealers for a reason

Land rover discovery HSE
Faults galore, warranty argue every fault
Knutsford Branch basically wash there hands of you after sale, over charged on apr, commission probably applied
I suggest to avoid land rover as too many faults and insurance is so high as they are always getting nicked

Have been taking our Audi here for annual service and MOT, received call we had a leak in our radiator and should be replaced asap. Decided not to and lo and behold no leak is in our radiator. Obviously looking to replace and onsell. Avoid.

Brought a BMW in August, nothing but issues with software. If you want a car that gets you from A to B then good but if you want to use, radio, answer calls, have ur wing mirrors go in just to name a few issues then don’t buy from this company. We were told wrong software downloaded so they updated it and a few weeks later (bearing mind I use it twice a week and don’t go far) it’s not working again. They don’t call you back although I am still waiting for a call today. All I want is for them to buy the car back from me as 100% not worth it and I spent a lot of money on this car. Very very disappointed by BMW - never going to buy one again and never from this company. Will contact the ombudsman and trading standards.

I contacted Synter Mercedes Benz Weston Super Mare in respect to an issue of a corroded rear subframe on my W204 model Mercedes C180 CGI. The staff assisted me to to take up the issue with Mercedes Benz in Germany taking photos of the affected area and email to get a decision on what the manufacturer’s resolve would be. An instant decision was made that a replacement rear subframe would be fitted free of charge. I was provided with a courtesy car whilst the work was completed. I couldn’t have asked for a better service and was naturally pleased with the exemplary service I received throughout. Graham Taylor WSM.

Synter Solihul is a JOKE! The managers laugh at your mental state, 2k to dismantle a engine when the initial fault was the coolant, now they want 10k in return to fix the problem! Will contact the ombudsman and trading standards.- I'm not giving up!!!

Synter BMW Coventry.
Booked car in for service allowed 5 weeks so I could have a courtesy car.
Eventually offered me a mini.
Two days before car is due to go in I get an email showing me that the courtesy car will cost £19 per day - that is a hire car not a courtesy !

I took my BMW for a EGR cooler to be replacement following a recall. The call to the local Synter BMW in Luton was easy and appointment was booked for the following week. I dropped the car off at 8 am as requested and I was told that it could take up to 2 days although I was told during the appointment booking that it would take 5 to 6 hours. I left the car and mid morning I received a text with a link to the inspection video. On the link Technician was explaining and showing underneath the car saying a jacking point bush is missing and the engine management light is on due to the DPF clogged with soot. I was expecting a call from the technician to inquire from me whether I would like these jobs to be completed. I received no call. I received a call later in the day asking me to pickup the car as it is ready. When I approached the counter to pickup the car I was to asked to take a seat and that someone will be with me. I was waited for over 20 minutes and customers who came after me collected their cars before me. Finally a worker handed the keys saying its all done and the car is parked at the front. Assuming that this was the technician I asked him about the faults mentioned on the link. He had no knowledge and said that it needs to be investigated. As it was later in the day I left. I think the service is appalling. I received a call from the customer service asking whether it was a 5 star service that I received from Synter. I said NO and the reasons. They said they will get the technician to contact me to explain. I am not holding my breath. Very disappointing. A place to avoid if you are looking for decent service.

Synter Mercedes Milton Keynes Serviced my c class
the loan car was issued
when i got home i looked at the tyres , both back tires were illegal' and in a dangerous condition. Front tyres very low and poor condition
i was asked to drive it back to the service dept, i refused , they then sent a car out
i was due to take my kids out in the car , also the police would have issued me points
The response received from Simon Stockton, service manager was the reason they sent it out because "We don't normally check the tyres "and a sorry , and" nothing actually happened so its all ok" .
poor attitude and the usual bad service quality level
The business manager has now been in contact and put this right
Professionally handled in the end

Mercedes Benz Northampton After Sales Service.

The after sales service is the worst I have come across in my 34 years of car ownership.

Poor loan car management.
No communication from the service desk.
Simple services can take 72 hours or more to complete when they are promised in less 8 hours.

This was my experience this week. In the light that my wife was promised VIP treatment as we were interested in upgrading to an electric car, I shudder to think what the standard service is like.

Big Promises delivering Zero Service, buyers be ware!

My maserati had an affiliate problem in Glasgow - the local dealer Parks were no help so I rang Synter in Edinburgh and they were pleased to help
We drove to Edinburgh and they fixed my problem in a couple of hours.
Could not have been more helpful- thanks to Dave and his team.
Absolutely brilliant
Fred Rogers
Adblue problem - gray paul Edinburgh - thanks so much

First Class
The service we got from Haris Abdullah at Synter Teesside was first class. Nothing was too much trouble and we are very happy with our purchase and the service we got from Haris and the team.

Just want to say what a pleasant Experience dealing with Synter Teeside was Haris Abdullah was excellent and got everything organised and even came back on his day off to meet us. I will certainly recommend this garage and all the staff were very helpful.

I sold my car to Synter and found them to be incredibly quick in dealing with the purchase, keeping me informed, and explaining everything in the process clearly. I was surprised how easy they made it. I would certainly use them again for future sales.

Buying a mini from SYNTER NEWPORT has been the most frustrating experience ever. I would NEVER recommend these dealers to anyone! And I have wasted so much time with stupid admin queries and issues. I first had concerns when I the manager, James Chesworth, tried to sell me GAP insurance with the sale of the vehicle. This was something I quite obviously didn’t need and I later found out that this practice has been prohibited by the FCA since 2015. After bringing this to their attention, I was made another offer on the car and decided to go ahead with the purchase in early February 2021.

The car was delivered swiftly, but was filthy dirty and needed to be cleaned. The V5C keeper’s section was not sent with the other documents. I tried to contact them after the sale to ask for a copy of this and was told by Miles Gordon that due to GDPR he couldn’t provide it. This was later confirmed as incorrect by the DVLA when I tried to tax the vehicle without the V5 slip. I emailed Miles who told me he was confused about what I wanted and emailed a photo of the slip. I have emailed him many times for the MOT voucher I was promised as part of the sale (it is now April), and I am still awaiting a reply.

Having still not received the logbook today I contacted the DVLA. Surprise surprise, they never received the documents. It seems Miles did not make sure the V5C was submitted to the DVLA after the sale. 8 weeks after buying the car I am still having problems with this dealership! They always have an excuse for their unprofessional service; Miles said it was his admin who had failed to process the document. Further, I am unable to register for my warranty with Mini due to not having a logbook.

I should also mention that in the midst of emailing Miles, I had an email from Sarah Hayward who was initially super helpful and got some things sorted for me. She seemed genuinely concerned about the customer experience and about negative feedback, and after the first issues were sorted out, I kindly left them a good review on the Mini Survey. However, since completing it (despite copying her into the subsequent emails asking Miles for the MOT voucher) I have had no response from her either! It seems as soon as you’ve scratched their backs, they simply haven’t got time for you. Like I said at the beginning I would NEVER do business with them again or recommend them to anyone else.