T2 Tea Avis 

As others have pointed out, the quality of some of the tea has declined. But the customer service is even worse.

An order travelling from Auckland to Auckland has taken a week, and the items still haven’t left the warehouse. When I contacted customer service, the attitude was essentially, “You’ll get them when you get them.” Seriously?

Going in-store isn’t much better. Staff seem reluctant to serve you, even when the shop is hardly busy. If an item is on sale, you’re charged full price and have to remind staff of their own advertised sale price.

Shame on you Tea2 for harping on about "respect"- is that to silence criticism?

You can project whatever image you like, but no amount of virtue signalling makes up for declining product quality and poor service.

Other reviewers are correct - T2 loose leaf tea is made up of fine offcut particles which go straight through a tea strainer, so lots of bits floating in the tea. It's also clearly very poor quality leaves as it tastes like dishwater - bitter, like tea that's been sitting around for years, yet also weak and watery, even when adding more into the strainer to try and improve the taste. I see why they try to add in other flavours (like vanilla, cinnamon, etc), although those do absolutely nothing to improve the taste. I ordered a box of New York Breakfast, Australian Breakfast and Melbourne Breakfast all the way to the UK - they all taste dire and extremely poor quality. Sainsburys supermarket tea selling for £3 per large box tastes so much better, it's extremely frustrating that I've wasted a fair amount of money on this.

Bought $18 small packet of English Breakfast tea leaves and found that they have a lot of very fine “sweepings” in them.So using a double mesh tea strainer still results in lots of tea leaves in your mouth.
Otherwise the tea tastes good but way over priced.

I love French Earl Grey after first tasting it during an afternoon tea in the UK. It's been a favourite ever since,
My friend moved to Oz last year and as I was running out of my T2 teas I asked if they could bring some back for me on their next visit. Sadly I was too late ordering T2 tea for their last trip. To my amazement My T2 order arrived in the UK within a few days..Amazing service! Amazing tea! Thank you,

I bought the new Banana Matcha 2 days ago and the taste is ghastly. It has a very artificially sweet banana flavour which conflicts with the bitter Matcha. It was a complete waste of $42 and will be thrown away accordingly.

I am a fan of 1-2 types of their teas, our favourite is/was French Early Grey. After 4-6 months, we finished our last batch and order a 250 g for $48. Came hom tried and it was very very bad, it was like I was drinking old boiled water, metal and burnt oil taste. We change the water, I tried a different boiler as well but the problem was the tea after 2-3 times tasting.
Contacted Customer Serivce, responded withing few days (thanks to their quick responses). They explained due to the current sitatin some providders changed and also some main ingredients as well, and that is why the taste is very different (to me disgusting).
I asked them I opened the package but can return it and they can try to see what I mean but I cannot drink it as it is very bad. Ask for some discount or voucher (even not fully refund), and they offered me 10% discount fee which I have already that one, seriously?
I also asked them why they did not mentioned that the supplier has changed in parallel to the ingredients and the taste might not as before,being honest doesn't reduce your customers but this attitude will do!

We probably do not buy anymore from them after 20 years.

Had INCREDIBLE service from one or 2 individuals in store at different stores at different times, so personal and helpful, but all my many other interactions with T2 customer service and corporate and most store assistants, just rude, corperate and uncaring, not willing to help buy items whenever it does not work in the mainstream guidelines. Just sad customer service.

We went to T2 store in Chadstone we were served by a beautiful lady called HEATHER she was amazing great customer service going there again

The tea is decent, but the customer service support is awful and so is the new website. They didn't let me redeem my gift card, forced me to pay out of the pocket, then lied to me about a discount and were passive aggressive during that entire encounter, refusing to escalate.

I love their teas and tea cup sets. The teas are always fresh and flavourful. I haven't tried anything I didn't like.

I’ve been a loyal fan for years. When the UK shops closed I moved to importing all my Tea for the year from Australia.

The 2025 batches of French Earl Grey are a huge disappointment. The beautiful floral notes are almost gone, it’s far less fragrant, and the brew is much more bitter than it used to be. Even looking at the tea bags, there are noticeably fewer colorful petals.

I would tell all my friends about this tea, but it's just not as nice anymore. It's the start of 2026 and I'm wondering if T2 will be bringing back the old blend or will I have to find another brand.

The tea pot arrived broken. The spout was broken and de attached from the pot.

I sent 2 emails to sales and customer support- both emails are blocked !

This is very disappointing. 

Never again to purchase from T2

Love T2 products but would not order online again I will go to the shop instead. The order came to the house in a box with T2 all over it, not discreet at Christmas time. The products inside were missing the Christmas packaging and as gifts I emailed off with my order number to complain and was asked for my address again which they already had and I was asked for photos. I was not happy with the response and I will just go to the shop in future.

The range seems to be a bit shambolic. The teas I've had are great but some have tins, some come in cubes and some in boxes. Why don't they have a tin for every tea type which makes it so much easier and clearer to store. Was trying to order a Xmas gift and gave up.

The $50.00 tea mug came unboxed , I think this is a pretty poor effort on behalf of this company , for that price I would expect it to be boxed.

Customer service in store is excellent!

In general product range and quality is good.

I would recommend if buying the box collections like the World of Breakfast Teas that you have the staff check each tin before purchasing. I went to open The Singapore Breakfast and found that it was already open and the packaging was different to the other teas in the box. I returned to the store of purchase and they checked all the other boxes and they were the same.

I was offered a refund on the whole box which I felt would be dishonest because I have used the other teas and they weren’t faulty. To replace the Singapore Breakfast I was told that I had to pay for its replacement because I didn’t accept the refund on the whole box.

What an excellent way for a company to make money.

Just got home and checked my click and collect that I was picking up at the same time and have been given the wrong product. Not winning today.

Had an excellent customer experience with T2. They refunded a teapot that had cracked without any issues and provided a discount for my next purchase. So easy and professional.

What an uplifting visit to T2 Erina!
As I entered the store, I was welcomed warmly by Larissa.
Unfortunately, the popular teaware product I needed was out of stock. Undaunted, Larissa hit her keyboard to locate stock- with success!
Kudos and sincere thanks Larissa.
Excellent customer service.
Very impressed and highly recommend T2

Sadly after years of being a loyal customer it’s time to say goodbye. The quality has dropped significantly over the past year or so. The final straw was 3 teabags in a row that ‘broke apart’ in water. Out of my last 20 teas 7 tea bags had to be discarded. With so many better and more flavoursome brands out there it’s time to move on. T2 are now on a level with basic supermarket brands like Liptons. Nothing special.

I ordered one tea bottle cup online and it arrived in a huge cardboard box with a toon of brown paper. I was really shocked. I find for a B-Corp supposedly sustainable company this is unbelievable and asked to send it back on principal for a refund, they said I'd have to pay to return it and have said this is a "change of mind" so I am not eligible for a refund. Is this just because it's New Zealand and they are mean as I am sure in Melbourne this would not happen.