T2 Tea Avis 

So glad T2 tea now has world wide shipping! Long overdue :) Solid packing!
Shipping prices were reasonable and delivery was fast!

My tea strainer broke recently for a mug I love from T2. I bought it over a year ago but contacted them and asked them if there was anything they could do.
The looked for one that would fit the mug but couldn't so sent me a different mug with similar strainer . Amazing customer service . So I now have my Sydney mug and a new Melbourne mug to use ! Australia to Scotland !

Thank you t2 tea. Amazing 😍😍

Easy purchase and fast delivery time.
Fragile Morrocan tea cup and saucer gift set packed with care. Extremely happy.

I ordered 5 (five) Tea-cup sets on T2Tea ship for hundreds of dollars!

They sent it like garbage! just wrapped in brown paper. No boxes!

I am utterly disappointed with T2Tea and their shocking disregard for customer experience. I spent significant money on five sets of teawares, and this is what I got: poorly wrapped items in flimsy paper, thrown together like an afterthought. Not a single piece was packed in an individual box. I’ve seen $5 teddy bears come with proper cardboard packaging, yet a premium tea brand can’t provide the basic decency of individual boxes?
When I reached out for clarification, I was met with the laughable excuse: "To avoid excess wastage, we no longer pack them in boxes." Seriously? You charge premium prices for your products but can't afford minimal protective packaging?
For a brand that markets itself as high-end, this was a disgraceful experience. If this is their idea of sustainability, it's a thinly veiled excuse for cutting corners at the expense of loyal customers. This experience has left a sour taste!

Ordered two items that were on sale and waited weeks only to be informed that they were out of stock after I chased up on the order. The items were actually IN stock but at full price..So question is - why have the sale in the first place???!!! It feels extremely manipulative and misleading! An absolute scam. Have bought from them a few times in the past but after this tawdry treatment, I will never purchase from them again! I’d give them zero stars if I could!!! 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

I placed an order on Sunday afternoon. Website is brilliant, the whole experience is fantastic.

My order arrived before noon today, Monday.

Exceeded my expectations. Which is hard to do.

Well done to all involved.

Will be back

The options that are seen are great but the fact that you can't have samples in store anymore for certain teas makes it less appealing.

Ordered the big New York tea got a small English Breakfast tea box instead. of course it was 5.01pm so nobody there to take a call. Why do organisations not get WA to handle their calls for another few hours. Don't know how you f an order up that badly.

They said they would ship the order in 1-3 days, but now it is one week already and they still told me all they can do is reach out warehouse team. No alternative plan, can not cancel, can not transfer to click and collect. THAT IS STUPID!

Very disappointed with the online service. Firstly, I never received any confirmation after I placed the order from T2. 6 days later I had to enquire to see where my order was, only to be informed that part of the order was not available (Gorgeous Geisha), and that I would receive a refund, and the other products would be shipped immediately. Now day 10 and the product has still not been shipped. So much for 1-3 business days for shipping. If I had not contacted them on chat, I would have still been waiting.

Secondly, the apparent “Out of stock” item is still on the website and can still be placed in the basket and checked out. They made no attempt to remove the item from the website even after 4 days.

I only got my first email confirmation invoice from T2 this morning at 4.22am (10 days later) and the item is still not shipped.

I have never had this trouble with any online purchase before. It is total disregard for the customer.

Even when complaining on the chatline, they just ended the chat abruptly. I was polite but firm that I wanted to know where my order was.

Total lack of professionalism from T2. People need to know that T2 does not seem to care about the customer, nor update the website when items are out of stock even after knowing they are out of stock. I can still order the same item online today.

Poor business standards.

As a fan of Melb Breakfast, Earl Grey & French Earl Grey, I dared to try Melb Grey Tbags.
Yuck! The smell was of burnt paper & the taste was undrinkable.
I emailed T2, seeking a replacement or refund.
Their response was shocking. "Sorry to hear .." "As per our FAQs we can only exchange or refund...if it is in resalable condition."
They even spelled my name incorrectly - so heartfelt!!
Where's the appreciation of long-standing customer loyalty? Where's the brand integrity?
Nonexistent. Don't buy from this corporation, they couldn't care less about their consumers.

I ordered a couple of teapots and cups from T2 and the order came within a week - I live in the UK so I'd say that's quite fast! One item was not the one I ordered, so I contacted customer service, who got back to me right away and shipped the right item. One week later, I have it all. I thought I'd give a review as there are so many bad ones..I for one am impressed

I placed an order on the 19th of June. I finally received my order on 17th of July, 1 month later.
If it wasn’t for my following up about my order status there would have been absolutely no communication about the delay in shipping.
And then, when the order finally did arrive it had missing & incorrect items. It has now been another 2 weeks and I still am waiting on the rest of my order. 6 weeks to complete an online order is ridiculous.
If T2 has warehouse or shipping delays it should be made aware at the time of purchase and updates should be clearly communicated.

I placed an order 26 June, 2024 and on the website states 3-5 days delivery. I phoned them after 10 days asking why I haven't received my order as this was a gift hoping to receive it before the weekend. Excuse was due to the End of Financial Year sale being a popular one orders are taking longer. It's been 3 WEEKS now so I called again. This time they said it could take another 3 weeks. Why don't they employ more people. I also went to a physical shop and got told they decided to change warehouse in the middle of packing and shipping all of the EOFY orders. I have cancelled my order with a refund. I will never do an online order with T2 again NOT GOOD ENOUGH T2.

Shocking order processing time, they found the excuse of the End of Financial Year sale being a popular one and order processing time being longer than usual. 3 weeks though?
When I went to the physical shop to find out were my order was I got told they decided to change warehouse in the middle of packing and shipping all of the EOFY orders. SHOCKING costumer service after emailing them twice all they did was refund me.

My order sitting in new with no new update on my order.
Today is the 11th business day since the apology email for orders being late, stating it would is expected to be processed in an additional 3-5 business days from the date the email arrived (which was 6 business days after the order was placed) due to delays from the sale.
Today is the 17th business day and 25th calendar day since the order was placed and paid. I only ordered online because I live 2-3 hours away from my closest store.

Ordered tea from their online store, the website said that some was available at my closest store, some wasn't, so I made two orders. Received an email saying actually they have none of the tea I ordered from their store, and they will send it to me instead. 12 days has passed and I have heard nothing from the company, and my order status says "new". Website advertises 1-3 day dispatch, which is a lie. Very poor customer service, and 12 days to process a simple order is unacceptable.

They seem to drop ship. Their website claims shipping between 2 to 3 Business days from order. I emailed them today is Day 3 business not including the Sunday ordered. Now they say their sale is SO popular it will be 5-7 days from today (in other words) 8-10 days but they STILL keep advertising sales to sell more but cannot keep up. Weakly offered to cancel and refund but I said I want MY tea.

Went to return a xmas gift - a defective mug/strainer/lid.
Used 4 times. The 4th time leaked out of the bottom (inside crack inside in front of handle after 2nd use).
Wad asked for proof of purchase, gave email and phone number to no avail. It is policy that I can buy another at half price. "The best they can do according to policy". No thanks!

Don't buy defective merchandise and do improve staff agency to make right with customers.

Was a long time fan and consumer of T2, not now!

Two items never got delivered and no refund issued. Tried logging a ticket multiple times on their website and keeps crashing. The products are fine but now that they have no presence in the UK they cheated ppl with the final deliveries