Talabat Avis 

Terrible Customer Service

Absolutely terrible experience with Talabat Egypt. My order #3827134868 arrived with missing items, and when I contacted customer support, there was no immediate or proper resolution.

Instead, I was told that someone would contact me within 24 hours. Seriously? I paid for my food, received an incomplete order, and now I’m expected to wait 24 hours because Talabat failed to deliver the items I paid for.

The missing food may seem like a small issue to them, but this is a basic service failure. What makes it worse is the lack of urgency and accountability when the problem was reported.

Very poor customer service, very poor complaint handling, and absolutely unacceptable response time. I expected much better from Talabat.

TALABAT PRO CUSTOMER LOCKED OUT OF THE ENTIRE PLATFORM — NO RESOLUTION

Since yesterday evening, the entire Talabat application has been unusable. Every restaurant, pharmacy, grocery store and other service is displayed as closed or unavailable, making it impossible for me to place any order or complete checkout.
Talabat support confirmed that the issue had been escalated to its technical team and assured me it would be resolved within 60 minutes. That commitment was not honoured. Despite repeated follow-ups, the problem remains unresolved, with no meaningful update or ownership from Talabat.
I do not use a VPN and have already deleted and reinstalled the application, removed and re-added my address, and restarted my phone. The same platform-wide failure continues. I am also paying for a Talabat Pro subscription, yet I remain completely unable to access the services and benefits I pay for—and Talabat has shown no urgency whatsoever in restoring them.
I require the immediate restoration of my account’s ordering and checkout functionality, together with an extension of my Pro subscription covering the entire period during which the platform has been unusable. All supporting evidence and previous complaint records are attached. Failing immediate resolution, I will submit the complete record to UAE Consumer Protection.

Bad customer service, when i wanted to order ice coffee caramel, i accidentally ordered ice coffee bb by accident, i quickly tried to change it but the restaurant confirmed it
When i quickly talked to customer support it TOOK THEM 12 MINUTES to finally respond to me, and an additional 5 minutes trying to “contact” the restaurant
and they finally responded “sorry, we couldn’t reach out to the restaurant”
right after my order was ready.
when i called the restaurant they told me “no one called us during the hour 11:01 to 11:07
i wonder if the customer support Actually called or not.

Today i had a very very bad experience, on Talabat for no reason, one of the rider came and delivered the order, my wife thought that I might have ordered and she paid him and he left, when she asked me I said no I didn't order those medicine, we contacted the Customer service that it was a wrong order kindly take it back and its useless for us, the customer service replied very rudely that we cant take it back, no reason no logic, when I replied the email they were even rude ane copied and pasted the same respons and closed the ticket.

I am very very very disappointed from this customer service behaviour I would never recommend this service anf closing all family accounts from this App immediately.

My delivery driver was very nice and one of the best talabat drivers his name is Khezar plz give him a raise or something I ordered at 4:31 I got my stuff at mabye 4:45 he is so nice and polite plz give him a raise

They have just taken two payments from my credit card yesterday for talabat pro. This happens every month where they take money from my cc for something I have specifically told them I don’t want.
Nobody calls just a message on their app. Very frustrated and upset

I had frozen groceries delivered, including meat. On arrival they were thawed and no longer frozen.
I contacted customer service, who hang up on me (twice). I then escalated it to management, who told me that the items are totally fine - according to pictures of the packaging that I sent them. Of course the temperature doesn't show on pictures.

I requested a replacement or a refund. Talabat declined.

In addition their drivers are terrible, disobeying traffic laws. They damaged my car twice already and the company refuses to compensate for repairs.

Edit: I tried reaching out multiple times on several platforms (social media, app, email, phone). Nothing helps, they refuse to be helpful. Despicable.

I’ve been a Pro customer for many years, but lately, everything seems to be getting worse. Drivers are now taking multiple orders at times, just like the competitors, which often results in orders arriving late. Fast delivery was one of the main things that made Talabat more appealing to me.

Now they’ve also started charging extra for orders to be delivered without additional stops! This is very disappointing and discouraging.

THE WORST, TERRIBLE EXPERIENCE. 0/5. Order took tooo long 2-3X of what promised by Talabat, despite I asked you in my special request to expedite the delivery as I needed to get the the dinner for my children before they sleep and I mentioned this clear, instead you made the delivery even later than promised 3 Times. it would have been faster to le to go budy it myself. what I know that my kids slept and did not get their dinner because of Talabat team. I will make sure to spread the word

What went wrong? Ummh everything is wrong when it comes to talabat, every single order comes with issues but some incidents just can't get over it, that place called wokkong isn't good at all the shrimp isn't cleaned properly and made us sick and disgusted, talabat never took any action but in fact they let these restaurants get away with their mistakes also they give them the chance to hide the real name of the restaurant with nicknames on the app and they change it after whenever their name accumulate negative reviews.
Also talabat is now blocking anyone complaining or get any refund that in reality is our right, so what are they going to do block the whole population in each country?

Talabat one day everyone will block you for good.

Even their team on chat or finance or managers they are all fake they talk repeatedly like computers they have zero control they can't practice any explanation they must be like robots.

Scamming people .

Municipality must keep eye on them.

Disaster app
No chance of even getting support on the app
Terrible company I don't know how it's functioning with such bad reviews and terrible customer service.
I have been charged for pro membership and want to get access to someone to cancel it just don't know how!
Emailed customer service that too no response!
I mean how can such a delivery company run with such bad customer satisfaction
There should be someone to resolve the issue!
I am totally frustrated and fed up
Just don't know how to cancel this terrible subscription!

Terrible experience with Talabat Qatar. They literally lied to me and ended up costing me money.

While placing an order, the app showed a message saying that if I increased my order by 10 QAR, I would receive free delivery. I added items that I didn’t actually need just to qualify, but when I checked out, I was still charged the delivery fee. The promotion was simply not honored.

I contacted customer service, and they apologized by issuing me a 15 QAR voucher for my next order. However, when I tried to use it, the voucher wouldn’t work because of what they claimed was a system glitch. That issue was never fixed, and the voucher eventually expired without me ever being able to use it.

On top of that, their customer service was unhelpful, dismissive, and showed little interest in resolving the problem. Overall, it was a very frustrating experience, and I feel completely misled as a customer.

Disappointed with the execution of the On-Time Guarantee feature. My order was delivered past the stated guarantee threshold of 10:08 PM, which advertised a compensation voucher up to AED 50. However, the system automatically issued a lower voucher of AED 20 upon delivery. The promotional interface does not clearly display the tiered conditions required to qualify for the full advertised amount, leading to an inconsistent customer experience. Customer support was completely unhelpful and unable to adjust the voucher value and kept saying that they cannot do anything. Clearer communication regarding the guarantee criteria should be put by Talabat.

AGAINNNNNN😡😡😡😡
Very disappointing experience. I ordered corn through Talabat, but after placing my order, I was told it was out of stock and asked to replace it. I cancelled the order. A week later, I visited the same supermarket and found the corn was actually available. Then I ordered it again through Talabat, and once again I was told it was unavailable.

It seems the store’s inventory on the app is not updated, and Talabat is not ensuring that partner stores keep accurate stock information. Customers shouldn’t have to waste time placing orders only to find out the items are supposedly unavailable. Because of this repeated issue, I will no longer use Talabat.

I have been using Talabat for few years, but recently they started charging monthly fees without my authorization. When asked they came with reasons for which I need to escalate with my bank. Their screens are misguiding you to order via Pro and no option to cancel. I will be stop using their services and will switch to other platforms.

I wish i could rate them less than this rate. This is second order delayed in a week with most worst customer service i even encountered no support u r stuck one order is placed please ease do not use talabat better try other like keeta and deliveroo thise are far better than this

Absolute fraud and a health hazard! Avoid Talabat at all costs. I placed a Safeway order and received a total disaster: downsized 750g Nabil chicken instead of 900g, missing/incorrect Airwaves gum, and a tampered, half-empty pack of Al Kasih liquid jameed!I sent photo proof instantly. Their support refused a simple partial refund or redelivery for the missing items, claiming they needed "Safeway's confirmation." Instead, they tried forcing me to return the entire order the next day just to get my money back.When I demanded to speak to a supervisor, they lied and promised a callback within the hour from a higher department. They never called. Instead, they completely closed my case and locked me out with an automated message claiming I missed the "eligible refund window"! They use a one-way uncallable phone number, delay on purpose, and stall until the timer runs out to steal your money. Total scam app!

Just incompetent, helpless and hopeless. Complete waste of time and money. Don't bother yourselves with theses scammers. You make an order they cancel it after an hour and a half and claim the refund would be added back to your card after 15 days. Complete nonsense.

When you receive rotten vegetables (happens often) they refuse to give refund and pretend they haven’t received your photo no matter how many times you send it and by how many means. I've emailed jpgs and PDFS and sent by Instagram DM. They continue to deny like it's a game. It’s such a clever scam - just say you haven’t received the photo of rotting vegetables and never refund - genius! Bunch of crooks.
Update: someone paid by Talabat seems to reply to all online reviews saying "we're so sorry, please email socials at blah blah.com" but when you email that email no one ever replies. They care about how things look online, not about being fair or looking after customers. UPDATE: The reply from Talabat below is bull. They reply with that on every public platform but then ignore you privately when you email it.

Absolutely the worst food delivery experience I’ve had.

I placed my order at 3:30 PM, and by 4:30 PM the app was still showing another 66 minutes until delivery.

When I first called the driver, he told me motorcycles were not allowed on the highway. If that’s the case, why was my order accepted in the first place?

He said he would contact Talabat, and shortly afterward customer service called me to say, “Your order is on the way, don’t worry.” That turned out to be completely false.

After waiting even longer, I called the driver again, and this time he told me the restaurant had already canceled my order—but nobody from Talabat informed me. Instead, the app continued showing that my order was being delivered, and it was reassigned to another driver who never answered my calls.

Customer service kept repeating the same scripted response: “We’ll check and call you back.” They couldn’t even reach their own driver, and they wouldn’t cancel the order. Meanwhile, my entire lunch break was wasted waiting for food that was never coming.

Poor communication, misleading updates, and a complete lack of customer service. This was a frustrating and unacceptable experience. I won’t be using Talabat again.