HungerStationAvis 

One of the worst customer experiences I have ever had. HungerStation charged me for an order that was cancelled and then made it nearly impossible to get the issue resolved. The most frustrating part is the complete lack of access to a real customer service representative. When a company takes your money by mistake, the least it can do is provide a human being to speak with, yet HungerStation hides behind automated replies and ineffective support channels.

The fact that customers can be charged for cancelled orders and then left chasing their own money is unacceptable. There seems to be no sense of accountability, urgency, or respect for customers. I wasted my time trying to find a solution and received no meaningful support.

A food delivery platform is only as good as its customer service when things go wrong, and HungerStation completely failed in that regard. Based on this experience, I have lost all confidence in the company and will be avoiding it in the future. I would not recommend this service to anyone who expects fair treatment, reliable support, or prompt resolution of billing issues.

I’ve ordered food multiple times over the last few months and the food never came. The driver has never called and I was waiting and the food for not delivered. Then the order was canceled and I didn’t get a refund. This is a very bad Customer experience.

اكبر علي بابا شركة

Extremely disappointing experience. I placed an order that was never delivered. The driver repeatedly told me that traffic was heavy and eventually cancelled the order instead of completing the delivery. I contacted customer service multiple times seeking assistance and a resolution, but my issue was never properly addressed.

What is most frustrating is not just the failed delivery, but the complete lack of accountability and customer support afterward. Customers should not have to spend their time chasing updates, contacting drivers, and repeatedly following up with support for an order they never received.

I expected much better service. Based on this experience, I cannot recommend HungerStation until they improve both their delivery reliability and customer service.

They didn’t refund the money!!!
I did order from 2 items and one of this item out of stock the other item i was added just so i can replace the order, they refund the amygor the item out of stock but the other item didn’t refund it and I tried many times to chat with agent ( customer service) they didn’t answer or help me. They steal from
People money now ????

I pay for a premium and still get charged for delivery and fees. Poor customer service and delivery times, automated online support and will not compensate for cold food, missing items and late delivery. I do not recommend using this company

No wonder this company is rated worst. We ordered from Lulu Hyoermarket and delivery was late. As we need to go out of our location we were not able to get the items as ordered. And yet this company refused to cancel the payment in tamara citing it was the fault of the customer. Worst company ever in saudi arabia. I am just inquiring now of the correct government agency to file a formal complaint against this poor company. just wait...

I don’t understand what people is waiting in saudi land this company is scamming people’s with no refund, unreasonable cancellation, missing item we have to report them not only just in here

The order was marked as delivered but it was never delivered. Called immediately and they did not refund. The support team said was rude and said they cannot do anything.

Items missing from a very delayed delivery that were not refunded. Hours of waiting on customer service. Told them I'll escalate and report and they don't seem to care.

A missing item, one of the simplest issues to resolve. It went weeks without a proper solution. Instead of issuing a refund, I was told "it won't happen again" and the thread was closed. No refund, no accountability.

I will not be using HungerStation again and would not recommend it to anyone. If you can't handle basic customer service issues, you don't deserve customer loyalty.

There drivers are very rude and offensive when delivering your order. So I decided to cancel and delete my account.

It’s the worst service app and they are not trustworthy and they will never help or support you after receiving your money

They cancelled my order without refunding my money and the rider is so arrogant need some extra order in order to deliver it while i am talking to the costumer care he cancelled my order and blaming me it’s my fault my god if i can give them a million zero rate i will do it because the costumer care was supporting the delivery to collect some extra money like i don’t have a choice no refund no delivery or else give some money my god this is very bad bad bad bad experience that i have ever experience they are a thieves!!!!!👎👎👎👎👎👎👎👎👎

What went wrong how about the fact that somebody is illegally using my damn debit card I've reached out to hunger station asking them personally to not allow any of the transactions to go through had to reissue a new debit card and now I just have hundreds of emails showing up daily even though nothing has gone through these idiots still insist on trying a thousand times over pretty sure this is just another way of funneling money for terrorism and I think that the entire thing needs to shut the fk down

They are cheats. Don't deliver as per payment, don't refund. 0 star rating

Horrible changed my delivery to pick up and I can’t go pick it up this is absolute and utter rubbish they didn’t give me a refund or anything this was my order #389612198 I ordered from Arby’s and Arby’s didn’t pick up and the phone and hunger station didn’t provide any compensation

Very unprofessional and watch out for paying cash their drivers literally steal the money. I reported one driver I gave him 200 riyals he was supposed to give me back 150. He made me wait six hours. I tried to contact the agents and their compensation was that they give me the money in my HungerStation wallet or into my bank account, but after seven days imagine. Why would I wait seven days until i get back my money while I paid cash and today? And I literally have to travel and I’m in a hotel leaving tomorrow I asked that as I paid cash they give back cash same day and they didn’t do that. Do not order from them.

they really fail to be sympathetic to peoples wrong orders. Customer service is non existent

Day by day the experience is getting worse, first, fresh items were not being delivered then when my entire order was wrong, the first agent said it’s the same, I don’t understand how blind can someone be. Then the chat kept transferring, then escalated to another team, from my recent experiences I knew they won’t take an action even with the time frame of 24hours they had given, and yes I was right with this, they took no action, kept saying we are looking into this and it will be resolved soon