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Lisez les avis des autres

Noté 4 sur 5 étoiles

Ive ordered from the tea people before and the quality of the tea is awesome. Found some lovely blends and flavours of tea that I enjoy. I like the tea samples that get sent but i wish that they vari... Voir plus

Noté 5 sur 5 étoiles

Been using Tea People for some time now and have never been disappointed with the products. So easy to order and the subscription works like a dream. Highly recommend.

Noté 5 sur 5 étoiles

I ordered both peppermint and spearmint loose tea- both are good quality and delicious. I'm very happy to stop using tea bags.

Noté 5 sur 5 étoiles

Such great tea,brews beautifully and tastes wonderful. Love the packaging,the tins look good on my worktop and the sampler packets are nice too. Ships fast and excellent value

À propos de l'entreprise

  1. Grossiste de thé
  2. Fabricant de thé
  3. Magasin de thé

Écrit par l'entreprise

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

85 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Happy shopper

Just love your teas. Also prompt delivery..Love your ethics on sustainability and supporting the people who grow and sell the tea.

27 mars 2026
Noté 2 sur 5 étoiles

While I cannot complain about the…

While I cannot complain about the quality of the teas I have ordered, Tea People ignored my delivery instructions, (they explained that they were too busy to do so) and refused to honour a 15% discount code they had sent me. To add insult to injury, they have just sent another 15% discount offer to my wife.

4 mars 2026
Avis spontané
Logo de Tea People

Réponse de Tea People

Dear Stuart,

Thank you for your feedback — we’re really glad to hear you’ve enjoyed the quality of our teas, but we’re genuinely sorry about the experience you’ve described.

You’re absolutely right to expect delivery instructions to be followed and promotions to be honoured as communicated. Being told we were “too busy” and the confusion around the discount code is not the level of service we aim to provide, and we understand how frustrating that must have felt — especially seeing a similar offer sent again shortly after.

We’d really like the opportunity to make this right. We have hence escalated this to our senior management team who will review what happened and get back to you with a fair resolution.

Thank you again for bringing this to our attention — your feedback helps us improve.

— Tea People Team

Noté 5 sur 5 étoiles

LOVE THIS COMPANY AND THEIR PRODUCTS

Tea People have excellent products and excellent customer service. When a particular tea I had ordered was out of stock after I ordered it, they emailed my right away to give me the option of ordering a different tea or to put my order on hold until their order of it came in. I chose the latter and when the tea came in, they let me know and also let me know when they had sent the order.
They also send along free taster samples that are similar to the product that you bought. It's really nice to get these little surprises and for me, they have result in extra purchases of teas that I wasn't sure I would like, but actually liked so much I ended up ordering them as well.
And finally, I use the loose leaf teas because I have always noticed that in other tea companies, there is always dust in the actual tea bags.
It wasn't until I tried some of the sample tea bags, that I realised that there is absolutely no dust in their teabags. Nothing but straight up tea ingredients. I still love loose leaf tea, but I have also started ordering tea bags too.
Great company service and delicious products. Love it!

7 mars 2026
Logo de Tea People

Réponse de Tea People

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed both our teas and our customer service.

We’re glad the updates about your order and the free taster samples helped you discover new favourites. It’s also great to hear you noticed the quality of our tea bags and loose leaf teas — we work hard to ensure they contain only real tea ingredients.

Thank you for your support. We truly appreciate it!

– The Tea People Team

Noté 5 sur 5 étoiles

Great subscription order!

Tea People are an easy company to deal with and has the benefit of being socially and ecologically aware. This was part of a repeat subscription order which has been in place for more than a year - the tea is great and the price is competitive. All in all, we have no complaints - thank you Tea People.

24 février 2026
Noté 5 sur 5 étoiles

We continue regularly order different…

We continue regularly order different teas from this company. - the luxury Breakfast and Earl Grey - The products are very good and the communities in the Countries where the tea is grown benefit through the schemes set up by Tea people.
Worth having a look at their website.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Tea People

Great website explaining each of the type of teas. Easy to order and good delivery. The teas are excellent and there is a free gift included. I like their ethical/ green attitude. An outward looking company.

28 janvier 2026
Noté 5 sur 5 étoiles

I am a regular customer

The website is easy to read. The tea descriptions are very good. There's a large selection, and teas you won't find in discount stores.

27 janvier 2026
Noté 3 sur 5 étoiles

Damaged gift packaging

Unfortunately the internal gift packaging was damaged which meant that I couldn’t give it as a birthday present as planned.

27 janvier 2026
Logo de Tea People

Réponse de Tea People

Dear Ali,

We are sorry to hear that you received the internal gift packaging in damaged condition. While we take all the necessary care to pack the products as securely as possible, on rare occassions they to get damaged due to the extremely rough handling by the post/courier people. Please write to us at orders@teapeople.co.uk with your order details and details of the damage including photographs and we would be more than happy to offer a suitable replacement.

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