Disappointed with installation, 1st visit turned up late and had to be cancelled, turned up late again on second visit as well. Two lads that did the job swiftly and efficiently. Still navigating the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It takes ages to get through to someone on the phone, which you need to do when you move address. I couldn't continue due to the service not being available in my new home, and it's taken 3 calls t... Voir plus
L'entreprise a répondu
Had a power cut last night. Turned all electric on to find router flashing so rang the tech team, Taz diagnosed the problem instantly and sent me out a replacement power brick right away no questions... Voir plus
L'entreprise a répondu
Cole was really helpful in helping me transfer and set up the best deal possible for full fibre in our village in terms of cost for speed. I’m extremely grateful in how helpful and knowledgable he was... Voir plus
L'entreprise a répondu
4,4
Excellent
9 k avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Saraj was really helpful and got me…
Saraj was really helpful and got me such a good deal that my current provider can't match.
Thanks!
21 avril 2026
Avis spontané
Not had any issues with the service
Not had any issues with the service, renewal was easy through Olu.
21 avril 2026
Avis spontané
MIKE 5***** service
mike was very polite, funny and honest. straight forward and to the point gr8 services and can't thank him enough for all his help.
21 avril 2026
Avis spontané
Nick from 4th Utility was super helpful and professional
Nick was very helpful and professional - he was able to offer me a better rate and finalised the deal in minutes - thank you once again Nick! 5*
21 avril 2026
Avis spontané
Jaz was brilliant very helpful and…
Jaz was brilliant very helpful and intelligent he solved a major issue for as me as I would not have had no internet or Wi-Fi access for 1 week he rebooked me for installation in 2 days time. A life saver
21 avril 2026
Avis spontané
David was fantastic and the most…
David was fantastic and the most helpful person I've come across. Would highly recommend this company sue to his competence.
21 avril 2026
Avis spontané
Good deal and helpful customer service
I found a good deal with 4thUtilita online, but didn’t intend to swap over at that time. Mike rang me shortly afterwards to explain that he could offer me a very good deal if I left the original provider a bit earlier than planned. He explained everything clearly and thoroughly and I decided to accept his offer. He was not pushy at all. All the details were emailed to me straight away for me to have a read through. I am very happy so far.
21 avril 2026
Avis spontané
Had great customer service from Steve…
Had great customer service from Steve today helped me with all the steps and getting me the best deal thankyou
21 avril 2026
Avis spontané
Great guy
This guy is a great guy he solved my problem just in a short time and speak well
Thanks
21 avril 2026
Avis spontané
Tomi listened to my concerns and…
Tomi listened to my concerns and provided solutions. I am satisfied with our conversation.
21 avril 2026
Avis spontané
Réponse : 4thutility
Hi Olatunde,
Thank you for your feedback. We are pleased to hear Tomi listened to your concerns and provided helpful solutions, leaving you satisfied with the outcome. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Full Fibre
Signed up to get full fibre last September after them saying it was available for my property. After 7 months of chasing and updates they have now turned round and said it’s not available.
Very poor service!
21 avril 2026
Avis spontané
Réponse : 4thutility
Hi Mike,
We are sorry to read about your experience regarding the availability of full fibre at your property and the delays over several months before being advised it could not be provided. We understand how frustrating this must be after repeated updates.
Please respond to the email you will receive from Trustpilot with further details so we can investigate this personally and review what has happened.
Great deals & Internet speed compared…
Great deals & Internet speed compared with previous provider easy application on line .
Very professional installation team who set everything up & explained all features.
Speed & quality of Internet is exactly as advertised a breath of fresh air.
21 avril 2026
Avis spontané
Réponse : 4thutility
Hi Andrew,
Thank you for your detailed feedback. We are delighted to hear you are enjoying the speed and quality of your service, along with a smooth installation and professional support. 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Operator understood what I was trying…
Operator understood what I was trying to do with broadband account and was very helpful.
21 avril 2026
Avis spontané
Réponse : 4thutility
Hi William,
Thank you for your feedback. We are glad to hear the advisor understood your needs and provided helpful support with your broadband account. 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful customer support and…
Very helpful customer support and reliable fibre
21 avril 2026
Avis spontané
Réponse : 4thutility
Hi Darren,
Thank you for your feedback. We are pleased to hear you found our customer support helpful and the fibre service reliable. 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
My issue was dealt with really quickly…
My issue was dealt with really quickly by Olu in the customer retention team, low wait time and got the outcome I needed.
21 avril 2026
Avis spontané
Réponse : 4thutility
Hi Jon,
Thank you for your feedback. We are delighted to hear Olu resolved your issue quickly and that you experienced a low wait time with a positive outcome. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Power cut!!
Had a power cut last night. Turned all electric on to find router flashing so rang the tech team, Taz diagnosed the problem instantly and sent me out a replacement power brick right away no questions asked. Great experience thanks Taz.
21 avril 2026
Avis spontané
Réponse : 4thutility
Hi Ryan,
Thank you for your feedback. We are pleased to hear Taz quickly diagnosed the issue and arranged a replacement, providing a smooth and efficient experience. 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Tried hard to accommodate to my needs
Tried hard to accommodate to my needs. Ongoing support
20 avril 2026
Avis spontané
Réponse : 4thutility
Hi Vissa,
Thank you for your feedback. We are glad to hear the team worked hard to accommodate your needs and provide ongoing support. 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Prompt action I was late paying due to…
Prompt action I was late paying due to the fact I was in hospital replaced to there message no loss of service
20 avril 2026
Avis spontané
Réponse : 4thutility
Hi Colin,
Thank you for your feedback. We are pleased to hear your situation was handled promptly and that your service continued without interruption. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Clear simple information.
Clear simple information.
Patients and time to understand my query.
20 avril 2026
Avis spontané
Réponse : 4thutility
Hi Harjit,
Thank you for your feedback. We are glad to hear the information provided was clear and that you were given the time and support needed to understand your query. 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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