techwear-australia.com Avis 

30
•
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Been searching ages for proper techwear that actually works in the Aussie climate. These guys nailed it. The lightweight, breathable fabric keeps me cool during Brisbane summers while still looking ab... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Delivery : I assumed the products would be in Australia because if the sites name so was surprised when the attacking number came from overseas. However the delivery was surprisingly quick. S... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Took way longer than the promised delivery time - almost 3 weeks to Perth. Their support team kept me updated though and provided tracking details. The package ended up getting lost and they had to re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The original bag I ordered was sold out, and I was offered a free upgrade to the new version, and they even allowed me to change the colour requested which was so incredibly considerate as it was a... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

30 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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3,4

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(30)

13 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

DO NOT BUY

horrible customer service - ordered a pair of pants but they had a warehouse maintenance period meaning they would arrive 3 weeks after needed, so I asked for a refund and for them to not ship it out multiple times - and yet they still shipped it. The pants arrive and they are the wrong size and the design is different to advertised so I ask to return and refund - their return address is overseas in CHINA meaning shipping costs up to $30. at this point it is customer dis-service highly do NOT recommend and will definitely not be buying again

28 février 2025
Avis spontané
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Réponse de techwear-australia.com

We are sorry for this experience. Shipping a package after a cancellation request and then delivering the wrong size is exactly the kind of failure our current fulfilment system is built to prevent. Our process has been overhauled since your order. If a refund was never fully processed, please contact us at contact@techwear-australia.com with your order number and we will sort it out.

The Techwear Australia Support Team

Noté 5 sur 5 étoiles

Been searching ages for proper techwear…

Been searching ages for proper techwear that actually works in the Aussie climate. These guys nailed it. The lightweight, breathable fabric keeps me cool during Brisbane summers while still looking absolutely mint. The modular design features are genius.

26 janvier 2025
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Réponse de techwear-australia.com

Harper, really glad we could deliver something that works for the Aussie climate. The breathable build for Brisbane summers is exactly what we designed for. Thanks for the kind words.

The Techwear Australia Support Team

Noté 1 sur 5 étoiles

Absolute Rubbish!!

Absolute Rubbish!!! I ordered a hoodie from them and not only did I receive 0 shipping updates, it arrived late and still won’t let me write a review on the site because they haven’t marked it as delivered. I received the hoodie and the quality is as if I got it off Temu. The product was wrinkly asf when I got it so I got my iron out, put it on the lowest setting which is for synthetic fabrics and within a couple seconds of pressing the fabric it burnt. I wouldn’t recommend buying off techwear-Australia at all!!! For the quality and price you’re honestly better off buying the same thing off Temu or Shein. This site is complete rubbish!!!!

15 décembre 2024
Avis spontané
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Réponse de techwear-australia.com

Ben, we are sorry the hoodie did not meet expectations on quality or presentation. The fabric care issue you described has been flagged with our production team. Our system now pushes automated tracking notifications at every stage which was clearly not your experience and we are sorry for that.

The Techwear Australia Support Team

Noté 1 sur 5 étoiles

I suspect fake reviews below

I suspect fake reviews below. Items ship from overseas. Takes weeks to arrive to a month. Terrible communication. Broken tracking. Still yet to receive after 3 weeks for me. Really consider your purchase from techware Australia.

Update. Arrived after 3 weeks and 2 days. Shorts look nothing like the picture on the website. Cheap materials. Complete waste of a considerable amount of money. Very disappointment. Buyers beware.

21 janvier 2025
Avis spontané
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Réponse de techwear-australia.com

Simon, thank you for updating your review after the package arrived. We are sorry the shorts did not match the product images and that the material fell short of expectations. This kind of feedback goes directly to our sourcing team. If you would like to discuss a resolution, please reach out to contact@techwear-australia.com.

The Techwear Australia Support Team

Noté 2 sur 5 étoiles

Shipping Issues But Good Communication

Took way longer than the promised delivery time - almost 3 weeks to Perth. Their support team kept me updated though and provided tracking details. The package ended up getting lost and they had to reship it, which they did in 7 days. The jacket itself is decent, but not worth the stress of wondering where your package is.

25 janvier 2024
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Réponse de techwear-australia.com

Joshua, we are glad the team kept you in the loop and got the replacement out quickly. We know the initial delay and uncertainty is stressful regardless of how it resolves and we are working on reducing those transit issues. Thanks for the fair review.

The Techwear Australia Support Team

Noté 2 sur 5 étoiles

Sizing Needs Work

Bought two pairs of plants in the same size-one fits perfect, and the other's way too small. Quality and style are there, and they offered to exchange, but the inconsistency is frustrating. Atleast their Melbourne warehouse handles returns quickly.

25 novembre 2024
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Réponse de techwear-australia.com

Milo, thank you for the feedback on sizing consistency. We are sorry one pair did not match the other and we have flagged the inconsistency with our production team. If you would like to follow up on the exchange, please contact us at contact@techwear-australia.com with your order number and we will sort it out for you.

The Techwear Australia Support Team

Noté 1 sur 5 étoiles

ABSOLUTE rubbish!

ABSOLUTE rubbish!! Items poorly made, low quality and just basically shocking quality. Item wouldn't fit, they have completely ghosted me, I've sent 13 emails without 1 reply.
Never again. DO NOT PURCHASE FROM THIS COMPANY

1 novembre 2024
Avis spontané
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Réponse de techwear-australia.com

We are truly sorry. Thirteen emails without a single reply is completely unacceptable and we take full responsibility for that failure. Our support inbox and response process has been rebuilt since your order. If your issue is still unresolved, please contact us at contact@techwear-australia.com and we will personally handle it.

The Techwear Australia Support Team

Noté 1 sur 5 étoiles

SCAM SHOP

SCAM SHOP
Went completely silent after taking responsibility for sending the wrong items, won't give a refund, won't send the correct items

26 novembre 2024
Avis spontané
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Réponse de techwear-australia.com

We are sorry for this experience. Going silent after acknowledging an error on our end is not something we can defend and we understand the frustration completely. Our support process has changed significantly since this happened. Please contact us at contact@techwear-australia.com with your order number so we can close this out properly.

The Techwear Australia Support Team

Noté 2 sur 5 étoiles

Misleading website, difficult returns

I thought I was buying from an Australian company given they have a registered address here. Turns out they're based overseas. This makes returns and exchanges very difficult since you have to send your stuff back to China (at your own expense). I feel misled by their website which made me think I was shopping locally, and even said "free & easy returns". Their support is polite but incompetent. The clothes themselves are fine but they don't fit me well and I can't return them to an Aussie address. Next time I'll just head to AliExpress to get the same experience more cheaply.

Update: the reply to this review makes it sound like I lied about being asked to return the item to China. At the time of my purchase in 2024 I was asked to send the return to Lingdong Industrial Park in Guangzhou. I don't know the returns process now in 2026.

24 septembre 2024
Avis spontané
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Réponse de techwear-australia.com

Martine, we understand why this felt misleading and that is fair feedback. Our returns process does not require customers to ship back to China. We have a returns portal and a local hub that handles this. We are sorry the experience did not reflect that and we are working on making our logistics setup clearer on the website.

The Techwear Australia Support Team

Noté 1 sur 5 étoiles

Fake products, site controls reviews

Beware as they make fake copies, that is extremely different to advertised products to the ones you will receive.

Playing spot the difference is insane how many massive differences there is.

Reply:
8 months later you reply here on trust pilot asking for details when I gave you countless spot the difference photos that were so bad a kid could point them out.

You then told me no returns to the point where I had to get my bank involved.

Mate, you are a complete scam site that has stolen someone elses idea/photos and tried to pass them off as your own.

If you're going to copy someone else product and charge an insane price, all you have to do is look at your own photos and actually try to perfectly replicate, instead of being lazy with a cheap knock off hahahahaha

Then I reported all your sites to google as fraudulent. Your location is fake, your products are fake, your reply is fake, your whole company is a fake scam.

Find something better to do with your life instead of scamming people.

4 septembre 2024
Avis spontané
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Réponse de techwear-australia.com

We take product accuracy seriously and this kind of feedback goes straight to our sourcing team. If the item you received looked significantly different to the product listing, we would like to investigate. Please contact us at contact@techwear-australia.com with your order number and photos so we can look into this properly.

The Techwear Australia Support Team

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