The price of £13.50 for one class photograph is extortionate in my opinion. Not only are they making an unreasonable profit out of parents - who just want a keepsake of a life moment - they offer a ti... Voir plus
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Lisez les avis des autres
They charge literally hundreds of pounds for 5 photos as a digital file, but only allow you to download it as a 6mp (blurry) resolution. This is significantly lower (25%!) than even a 4k video you can... Voir plus
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Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On th... Voir plus
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Emily from the team for the university of Westminster graduation on 21st July @ 2pm was absolutely amazing. Very funny, very accommodating and lovely personality. The pictures came out amazing a... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
Coordonnées de contact
H TEMPEST LIMITED, TR26 3HU, ST IVES, CORNWALL , Royaume-Uni
- 01736 751555
- tempest-orders.co.uk
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Bad photos, bad customer service. Why do schools use?!
So disgusting - the products they make avialble to buy are overpriced and wasteful. You cannot actually just buy the photo you want without having to buy a load of additional photos. Their 'customer service' was slow and rude. Also, most disappointedly their actual photos are not very good! So many children with eyes shut etc. Am going to be asking school to change suppliers asap.
12 juin 2026
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
I am sorry to learn that you are deeply disappointed with our company. Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
When looking at the image, we have to assess the best photograph out of the alternatives where the majority of the children are facing the camera with eyes open. However, if the parent were to contact is regarding their child's eyes not open, we can instigate an eye swap from the alternative image to the accepted image so all the orders are the same. Anything further, the school would need to contact us directly.
If you have any queries regarding ordering, you can contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) where an adviser can advise you further.
I do apologise if the Customer Service representative that you spoke with was slow and rude. If you could please send us an email to customerservice@htempest.co.uk, this would go straight to our manager who can assess the situation further.
Kind regards, Olly.
Extortionate prices
Extortionate prices, the previews are so blurry it is hard to see the photo clearly before you place your order. £20 for a rolled up tube class photo is honestly quite alot, especially when purchasing for more than one child.
8 juin 2026
Avis spontané
Réponse de Tempest Photography
Hello Asma, thank you for your review.
I am sorry to learn that you have experienced issues viewing the image before ordering, and you are unimpressed by the cost.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely. However, I shall certainly pass your feedback onto the relevant department who shall assess your comments further.
If you have any further queries when ordering, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) who should be able to assist you further.
Kind regards, Olly.
Over- priced
Over- priced, rubbish photos honestly if you ask.me. then they force you to pay an extra £5 for delivery if you can't get it delivered to school
.
Ridiculous! This has been.going on.for too long now
We've spent an absolute fortune on these useless photos with stupid sizes that you can never understand as we have four kids so you can understand my beef!
They just prey on.the sentiments of parents that's why we still buy the photos
Still don't understand why no better company has come up by now!
Was stuck with them.for my graduation also
Nothing to like about them!
25 mai 2026
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
I am sorry to read that you are deeply unhappy with our company. There is absolutely no obligation to buy our photographs - we offer a free photographic service and if you subsequently decide to buy the photographs you are made fully aware of the different pack options and prices prior to purchase. If you are unhappy with any of the photographs you have received, you are entitled to return them to us for a full refund within 30 days.
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option, if the school has requested for direct ordering only or the customer opts for home delivery. It also is not just postage and packaging, but also individual handling and postal insurance, so if the order is damaged or lost in transit, we replace it free of charge.
Kind regards, Olly
Helpful and efficient customer service
Shannon was extremely helpful and dealt with my query very efficiently - very much appreciated and I would recommend Tempest.
6 mai 2026
Avis spontané
Réponse de Tempest Photography
Hello Rachael, thank you for your five-star review!
I am very delighted to read that Shannon was extremely helpful towards your query, I have passed your very kind comments onto her personally.
Kind regards, Olly
Réponse de Tempest Photography
Hello Miss Keys, thank you for your five-star review!
I am elated to read that you are very happy with the photographs that we have produced of your boys, and thank you for taking the time to write a positive review for us.
Kind regards, Olly.
Really impressed with the customer…
Really impressed with the customer service with Tempest. Our school uses them for official photos and I have consistently had such helpful and rapid responses to my queries. Whether its regarding photo touch-ups or delivery issues, to changing frame sizes, they have been been been wonderful in sorting things out. A special mention to Paula leach, customer service team leader, who has dealt with my questions with expertise and efficiency. Many thanks. Amna
1 mai 2026
Avis spontané
Réponse de Tempest Photography
Hello Amna, thank you for your five-star review!
I am delighted to read that you have experienced excellent customer service throughout the years and the queries that have been raised with us, most recently with my colleague Paula.
Thank you for taking the time to write a positive review, it is greatly appreciated.
Kind regards, Olly.
Just so expensive for school photo's
Just so expensive for school photo's it is a joke.
Learn to lower the prices, more parents will pay and you will end up making more money - simple as 1 2 3.
30 avril 2026
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
I am sorry to learn that you find our pricing to be expensive. Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
However, I shall certainly pass your feedback onto our Marketing department who can assess your comments further.
Kind regards, Olly.
I had a very disappointing experience…
I had a very disappointing experience with Tempest Photography’s ordering system. I placed an order for my child’s school photos two days ago and did not receive any email confirmation whatsoever.
There is no clear way to track the order or even verify that it has been processed, which is extremely frustrating. For an online ordering system, basic communication like confirmation emails and order tracking should be standard.
27 avril 2026
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
Please accept our apologies as the system which distributes the email confirmation is not working, and we are undergoing maintenance as we speak. This is not our usual practice, and we do apologise for any confusion caused.
However, please contact Customer Service on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us customerservice@htempest.co.uk where we can then send over a placeholder confirmation.
You will receive a tracking number once the order has been despatched, either by Royal Mail or DPD depending on the products you purchased.
Kind regards, Olly.
Absolutely shocking method to order…
Absolutely shocking method to order photos. I have no record of what has been ordered, and cannot cancel the order. I will be writing to the school requesting we find a different supplier.
27 avril 2026
Avis spontané
Réponse de Tempest Photography
Hello Helen, thank you for your review.
If you are referring to your email confirmation not being received, then please accept our apologies as the system which distributes the email confirmation is not working, and we are undergoing maintenance as we speak.
However, if you wish to cancel or amend your order, or if you are looking for confirmation, please contact Customer Service on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us customerservice@htempest.co.uk where we can then assist you further.
Kind regards, Olly.
Absolutely disgusting!!!!Would have…
Absolutely disgusting!!!!Would have given 0* if possible.
My daughter was forced by the photographer to sit next to the girl who bullied her! Photographer said that even if you don't like someone, you can't change the place. She didn't say anything but obviously we won't be buying the picture that should have been a nice memory from year 6.
25 mars 2026
Avis spontané
Réponse de Tempest Photography
Hello Karla, thank you for your review.
I am deeply sorry to learn that your child had an uncomfortable experience when having their Year 6 group photograph taken. No child should ever feel uncomfortable with having their photograph taken nor should they stand/sit next to one of their bullies, which is also something that we do not condone.
Whilst the photographer may not have been aware of any issues amongst the pupils, and primarily place the pupils in height order for the group photographer, please could you send us an email to customerservice@htempest.co.uk with the reference number for the image, school's name and any more information relating to this issue so we can raise and investigate this further?
Kind regards, Olly.
Uninspiring and expensive
These guys have monopoly on school photography, and they are so poor. Prices are high, ideas and gifts are not great, and there are few updates from year to year. Minimum effort is made to make sure they get a good capture. Some of the best merchandise is often out of stock.
7 avril 2026
Avis spontané
Réponse de Tempest Photography
Hello Peter, thank you for your review.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly.
I got my school photos at the end of march…
I got my school photos at the end of year 11 they where very very rude and not a lot of patience at all pushed us to the place we needed to be insted of asking. the photos came out nice not amazing but still nice. i would have gone for people that was less rude.
9 mars 2026
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
Whilst I am happy to learn that you were pleased with the final product, I am sorry to learn that our photographer didn't live up to certain expectations.
So we can investigate this further, please can you email all the details to customerservice@htempest.co.uk? Please include the image reference, school name and any more details that you feel are relevant.
Kind regards, Olly
Over priced and low quality
Over priced, low quality, useless team unable to help with anything.
Why do any schools use this company that ruins it for parents.
Never had a good experience.
The last experience was trying to buy 2 class photos so can have one at each house to be told that you are not able to buy the double photo pack with the one photo, you can only buy a single photo.
Just a scummy company, avoid at all costs and please email your schools telling them to avoid using this company
23 mars 2026
Avis spontané
Réponse de Tempest Photography
Hello Troy, thank you for your review.
I am sorry to read that you are deeply unhappy with our company. Unfortunately, the pack that you have described is our Double Group Photo Pack and this particular pack has been designed to be two different group references as this is similar to the two/three pose packs in our individual catalogue.
However, I shall forward your comments onto the relevant department who can assess your comments further.
Kind regards, Olly
Very poor quality - contrast off (white shirts are all grey)
School photo. Children wearing white shirts and photo was so badly developed that in the photo all the children's shirts were grey. Overall photo had poor contrast making the photo clarity very poor.
I contacted them asking them to alter contrast, but was told; ''had passed Quality Control and deemed as acceptable and is within our parameters''.
and to return the photograph - how helpful.
14 mars 2026
Avis spontané
Réponse de Tempest Photography
Hello Denise, thank you for your review.
I am sorry to learn that you found your print to be of very poor quality. The person that had responded to you on Monday will be back in contact with you as this could be a printing error, we may be able to action a replacement.
Kind regards, Olly.
I would give zero stars if it was…
I would give zero stars if it was possible. Ordered and payed for the image 4 months ago and still not received it. No contact with the company, no money refund. AVOID - they steal peoples money!
12 novembre 2025
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
You previously contacted us on the 27th November 2025 with regards to your digital order and I replied on the 28th November 2025 with details on how to download your image.
I have since responded to your second email, where you threaten legal action for not receiving a digital image which is not to be sent to you but downloaded through our website www.tempest-download.co.uk, on the 14th March again with the digital image.
I do hope you receive my replies this time around and that you have now received what you have ordered.
Regards, Olly.
upgraded to an average score
Edited - extra star given for sorting out my issue after following up with Olly. I have received some mounts and an assurance that that the issues I raised wil be looked at. I do feel that it shouldn't have taken a critical review to prompt that but I've got the outcome I wanted.
Original review:
My eldest son had his photo taken in September. We always order the same pack, 1 medium, 2 desk prints with cardboard strut mounts. Which we did, no problem.
My youngest son, same school, had his photo taken in September also but we were unable to buy it as the photographer was coming back to take a year group photo, which we have no interest in. This was finally taken in January and now both the individual and group photos are available to purchase. However, the pack we get every year for both kids is not available as kids who have both individual and group photos taken have a different set of options. We can get similar (1 medium, 2 desk, 8 wallet prints) but without the mounts and no option to purchase the mounts separately. If we want the usual pack with mounts it's classed as a custom order, with prices to reflect that and an additional £5 delivery as they can't then be collected from school. Customer service not much help. Basically a "them's your choices" response.
Not cheap, average quality, poor service and somewhat inflexible on some fairly bizarre rules they've imposed on what you're allowed to buy.
They make themselves hard to recommend.
2 février 2026
Avis spontané
Réponse de Tempest Photography
Hi Nick, thank you for your review.
I am sorry to learn that you have received a disappointing experience this year. Some schools opt to have the combination product instead as it works in favour for parents to buy both the individual as well as the group together as it is more cost-effective. We do not provide mounts for the group photographs and therefore the option to have mounts included in your order would not be available.
However, if you would like to send an email to customerservice@htempest.co.uk and mark it for my attention, i can look into this issue further for you. Please include your image reference and any confirmation details for your order.
Kind regards, Olly.
Hair Colour....
My daughter is pure blonde yet for some reason every year on her school photos shes dark haired. This year it's not just brown but chestnut red. I don't know what you do, but in the 5 years shes had school photos done shes had a dye job on her school pictures every year....
26 janvier 2026
Avis spontané
Réponse de Tempest Photography
Hi Traceyanne, thank you for your review.
I am sorry to learn that the colour on your daughter's hair is not correct. So we can investigate this further, please contact Customer Service on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us at customerservice@htempest.co.uk where an advisor will be able to investigate this further.
Kind regards, Olly.
We have stopped ordering school photos
We have stopped ordering school photos, to the disappointment of grandparents, but the quality is so poor and the prices so extortionate that we simply refuse to allow ourselves to continue to be exploited in this manner. Schools take note.
Instead at the start of each new school year we take photos of the kids just prior to setting off for school. Better quality, zero cost. Lovely.
21 janvier 2026
Avis spontané
Réponse de Tempest Photography
Hello Mark, thank you for your review.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
With regards to the quality, if you would like to email us at customerservice@htempest.co.uk a representative will be able to investigate this further for you. Please include the image reference number in your email.
Kind regards, Olly.
Fantastic photographer!
The photographer was fantastic with my children. We had a sibling photo taken before school, and she was very patient and friendly, taking the time to get a good shot of both of them together. My child's single portrait was lovely too. I ordered the digital images, and they were emailed to me within a couple of days.
13 novembre 2025
Avis spontané
Réponse de Tempest Photography
Hi Laura, thank you for your five-star review!
I am delighted to read that one of our photographers were able to capture a fantastic photograph of your sibling and the process was quick and easy for you.
We do appreciate your very kind comments.
Kind regards, Olly.
Tempest photographer
The Tempest photographer that came to our primary school was great. They really knew how to work with children as the photos of my boys together are great. Patience of a saint springs to mind. Great choice of prodcuts too in the past I have bought the big sets to share with family this time I opted for 3 pics instead to frame for Christmas presents
1 décembre 2025
Avis spontané
Réponse de Tempest Photography
Hi Ruth, thank you for your five-star review!
Tempest Photography always aim to capture photographs as a parent sees their child, and I am delighted to read that we were able to provide this. Thank you for your very kind comments, it is greatly appreciated.
Kind regards, Olly.
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