Very happy with my order. The products arrived safely, were genuine and matched the description online. Prices were competitive compared to other websites and delivery was quicker than expected. Custo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My order was carefully packaged and delivered quickly. Items very good value for money. All round excellent experience.
L'entreprise a répondu
Scam company. Please do not buy from them. Ordered 3 sets of French manicure nail varnish on 31/1/24. Did not receive a confirmation email, my order or any correspondence. Emailed the company numerous... Voir plus
L'entreprise a répondu
QUICK Delivery & PROMPT Response This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de cosmétiques
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Industrie cosmétique
- Parfumerie
- Distributeur de produits pour la peau
Écrit par l'entreprise
Tetra Cosmetics started with a vision: to redefine beauty by offering products that empower and inspire. Our journey is rooted in a belief that every individual is unique and beautiful in their own way. We curate our collection with utmost care, selecting products that reflect our commitment to quality and self-expression. From day one, our focus has been on more than just selling cosmetics. We aim to foster a community where beauty is a source of confidence and creativity. With Tetra Cosmetics, you’re not just purchasing products – you’re becoming a part of a movement that celebrates diversity, self-love, and the art of embracing your true self
Coordonnées de contact
59 Broomwood Road, BR5 2JJ, Orpington, Royaume-Uni
- +44 7507 969524
- support@tetracosmetics.co.uk
- tetracosmetics.co.uk
4,5
Excellent
40 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
QUICK Delivery & PROMPT Response
QUICK Delivery & PROMPT Response
This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectly packaged and at a very reasonable price, I simply can’t fault the great service … I’ll be back :) Thank you so much 🙏🏻
6 octobre 2024
Réponse de Tetra Cosmetics
Thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that you’re happy with the service and value. Your trust and kind words mean a lot to us, and we can’t wait to welcome you back! 🙏🏻😊
Quick delivery amazing smell last all…
Quick delivery amazing smell last all day will be buying again
20 septembre 2024
Réponse de Tetra Cosmetics
Thank you for your wonderful feedback! We’re so glad you love the scent and the lasting quality. Quick delivery and happy customers are what we aim for—can’t wait to serve you again!
Prompt delivery and well packaged
Prompt delivery and well packaged. Competitive prices and wide choice of items.
30 septembre 2024
Réponse de Tetra Cosmetics
Thank you for your kind words! We’re delighted to hear you were happy with the prompt delivery, packaging, and our range of products at competitive prices. We look forward to serving you again!
I am impressed with tetra cosmetics…
I am impressed with tetra cosmetics customer service and professionalism..i have really enjoyed doing business with them and continue to do so in the future.. I am honestly very satisfied and happy especially with Mrs Smit Patel who is very helpful, reliable, understanding and assisted me throughout my purchase.. Thank you..
1 octobre 2024
Avis spontané
Réponse de Tetra Cosmetics
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our team, especially Mrs. Smit Patel. Your kind words mean a lot to us, and we look forward to continuing to serve you with the same care and professionalism in the future!
First time using this company direct
First time using this company direct. Would definitely recommend to all family and friends.
12 septembre 2024
Réponse de Tetra Cosmetics
“Thank you for your kind words! We’re delighted to hear that your first experience with us was a positive one. Your recommendation means a lot, and we look forward to serving you and your loved ones again!
Thank you for your excellent service…
Thank you for your excellent service and a lovely product ‘ perfect gift for Christmas X
27 août 2024
Avis spontané
Réponse de Tetra Cosmetics
Thank you so much for your kind feedback! We’re thrilled to hear you’re happy with our service and that the product made a perfect Christmas gift. Wishing you a wonderful festive season!
Réponse de Tetra Cosmetics
Thank you for your feedback! We’re glad you were happy with our prices and fast delivery. We look forward to serving you again!
Scam company
Scam company. Please do not buy from them. Ordered 3 sets of French manicure nail varnish on 31/1/24. Did not receive a confirmation email, my order or any correspondence. Emailed the company numerous times. No reply. Tried ringing, no answer. Requested a refund. Nothing.😡
31 janvier 2024
Réponse de Tetra Cosmetics
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the standard of service we aim to provide. Please contact us directly at support@tetracosmetics.co.uk so we can resolve this matter promptly.
Scam company
Scam company. Been reported as such. Bank has been approached for a refund for goods not received.
To smit at customer services and anyone else associated with this company - get a real job and stop ripping off people.
2 weeks I was told to wait then ignored now on week 3. Pathetic for a tube of mascara. Claimed to have emailed Royal Mail but when I asked for evidence of postage he couldn't provide any. Now I am being ignored. Thankful Banks can just take my money back from fraudulent people like this.
19 février 2024
Avis spontané
Unable to fulfill my order
Unfortunately, Tetra were only able to supply two of the three mascaras I ordered (although I received a refund promptly). In addition, the delivery time was slow.
30 janvier 2024
My order #7807 from 31.01.24 I never…
My order #7807 from 31.01.24 I never received can you check please and send it to me
31 janvier 2024
Excellent service
29 janvier 2024
Great service
Great service, prompt delivery, would definitely recommend and use again!
31 décembre 2023
Avis spontané
NOT IN STOCK BUT SHOWING AS IN STOCK ON WEBSITE.
Did not supply ordered item even though it was showing in stock on the website.
Listing showed the limited edition deluxe bottle in a tin can but even though this was pictured and described as such they said they did not have it in stock.
I then placed an order when 6 bottles of the standard version were shown as in stock and got a message saying "we already told you we did not have this" and a refund.I checked the website again,Sunday 3rd December at 11:17, and once again it showed as being in stock with 5 left in stock and also that 13 had been sold in the last 4 hours.Strange that when I was told via E :mail that it was out of stock !!.
Not worth the bother of dealing with Tetra when the website cannot be trusted to show actual items or whether they are in stock or not.
29 novembre 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.