All good so far. Professional and friendly experience. Quick turn around on design and approval. Quick to take my deposit. Just waiting for the gates to turn up. Advised 5 week lead time
L'entreprise a répondu
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Lisez les avis des autres
I called TFS for advice about type of outside gate lock would be best. The person informed me an advisor regarding this would call me to offer advice. I received the call soon after and the advice off... Voir plus
L'entreprise a répondu
Really pleased with TFS today. My disabled mother now has accessible emersion heater controls downstairs. She is delighted. TFS were polite and friendly, easy to contact, and did an excellent job. No... Voir plus
L'entreprise a répondu
Another fantastic 5-star review for Matt! His service is truly outstanding. I often reach out with little to no knowledge of the products—just a few photos from the team—and Matt immediately knows e... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Fournisseur d'aluminium
- Magasin d'accessoires hardware
- Fournisseur de verrous
- Magasin d'équipement de sécurité
Écrit par l'entreprise
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Écrit par l'entreprise
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Coordonnées de contact
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, Royaume-Uni
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It's very fresh to have such good…
It's very fresh to have such good customer service, instead of a more common systematic approach from now a days. I have purchased a product from abroad and Aaron has been super quickly contacting me to help me with the delivery!
Will be shopping back here as far as I need a related product.
2 août 2024
Avis spontané
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind comments about the service. We will ensure this is communicated to Aaron and the rest of the team.
very easy to deal with and returns an…
very easy to deal with and returns an easy process.
29 juillet 2024
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Good well made products (Loconox…
Good well made products (Loconox central ground stop & drop bolt catchers) at a fair price.
Fast delivery.
Would buy from them again.
5 juillet 2024
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Great to hear you were happy with the service.
I have been working
I have been working, with this company for over 4 years now, it's a fantastic company, my company has never had any issues, I have just ordered more components today 😄 - love the works guys! - I would like
To personally thank Matt he's put up with me
For all these years! And we have many more years to go! Thank you brother! I don't hesitate to recommend this company - I would like to thank the team - I'm grateful
24 juillet 2024
Avis spontané
Réponse de TFS Direct
Thank you very much for the review and all the kind words. Always a pleasure to help you.
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Always happy to help.
Réponse de TFS Direct
Thank you for taking the time to post a review and for the comments on delivery. Always happy to help.
Locinox gate lock
Great knowledge & expertise given by Emily, Emily recommended the closest option available of a discontinued gate lock.
If TFS can not help, it'd be a lost cause, I would highly recommend.
15 juillet 2024
Avis spontané
Réponse de TFS Direct
Thank you very much for taking the time to post a review and for the kind comments. We will ensure this is communicated to Emily and the team.
Excellent service
Excellent service, ordered at 14.15 on the door step at 7am ish next day.
Order was taken with a very friendly sales
person. Used this company twice now within a few days. Brilliant service and prices.
9 juillet 2024
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind comments. Great to hear you had a good experience dealing with us.
Easy to deal with
Easy to deal with, the sales lady new exactly what i wanted and advised me where to order on the web site.
13 juin 2024
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Happy that we were able to help.
Great tool but postage ridiculous
Great tool but postage ridiculous
Tool cost - about £3.50
Standard 2-3 day postage - £8.99
Next day postage - £10.99
Package - 400grams 4x4 inches v.small
4 juillet 2024
Réponse de TFS Direct
Thank you for taking the time to post a review and for the valuable feedback. We are currently working on an alternative shipping option to help reduce the price for lower-value items. As our average product cost is a lot higher and the majority of products are fragile, we use DPD tracked to ensure safe delivery of items, but we do appreciate that this can lead to high shipping costs for spares and small products, so are doing our best to address this.
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind feedback.
I had to return my item because I…
I had to return my item because I measured wrong. However the customer service was fabulous and I received my refund immediately. Thank you
8 juin 2024
Réponse de TFS Direct
Thank you for the valuable feedback and for taking the time to post a review. Happy to hear that the team was able to help.
Helpful and speedy customer service
Helpful and speedy customer service. Would use again and again
3 juillet 2024
Avis spontané
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind feedback.
Emily was fantastic with the help over…
Emily was fantastic with the help over the parts i needed polite and professional. it’s a pleasure dealing with the company when you have staff with the knowledge.
1 juillet 2024
Avis spontané
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind comments. We will ensure this is communicated to Emily and the team.
Really fast delivery
Really fast delivery of exactly the part I needed.
Delivery price was excessive though.
25 juin 2024
Réponse de TFS Direct
Thank your for taking the time to post a review and for the honest feedback.
excellent service
19 juin 2024
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind comments. Great to hear you were happy with the service.
Réponse de TFS Direct
Thank you for taking the time to post a review. We fully appreciate and have taken on board your comments on the postage, and we are currently looking at alternative postage methods for low value items. Up until this stage the majority of our products are high value products, so using DPD allows us to track the packages and ensure they reach their destination in good order. As we have seen an increased number of customers come to us for spare components, that our competitors do not offer, we realise that we need to look for an alternative method.
Super helpful company
Super helpful company, nothing is too much trouble - Would HIGHLY recommend to anyone
12 juin 2024
Avis spontané
Réponse de TFS Direct
Thank you very much for taking the time to post a review and for the kind comments. Always happy to help in any way we can.
Easy to order accessories online.
Easy to order accessories online.
Paid for the 2-3 day delivery, it arrived the next day.
Good service.
31 mai 2024
Réponse de TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Always happy to help.
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