Thateon Avis 46

THAT EON IS A FRAUDULENT COMPANY. I placed my order 2 weeks ago and it is never shipped. The customer service email address won’t reply to your email or the Instagram account. I found out online that his has happened to so many other people. NEVER EVER BUY ANYTHING FROM THIS COMPANY.

I placed my order on November 24th, and it's been two weeks. I still haven't received any updates on my order, and I've sent an email and a message on Instagram, but I still haven't received a response. What kind of scam is this?

Scammers! They steal your money and dont ship anything, i have proofs

I placed my order on October 17th, and today is November 20th — more than a month later — and I still haven’t received my case. The estimated delivery time was 10–12 days, which is not even close to the reality.

For the first 2.5–3 weeks, the order wasn’t even shipped. When I contacted customer support to ask for an update or at least an estimated shipping date, I was simply ignored. No replies, no assistance, no explanation — nothing. This alone already shows a complete lack of customer service.

When the package was finally shipped, it was sent through a cheap third-party shipping company from China, even though the brand positions itself as a premium company. The tracking barely moves, and I still have no idea when (or if) I will receive my item.

I cannot comment on the product itself because I have not received it, but the service and logistics are absolutely unacceptable. Requesting a review from a customer who hasn’t even received the product yet feels almost insulting.

At this point, I believe I should at least receive some form of compensation for the massive delay and the lack of communication.

I do not recommend this experience to anyone.

24 November Update – After finally receiving the product

I finally received the case on November 22nd — more than a month after placing my order — and unfortunately, the experience has become even worse.

The product I received is defective and unusable.
The MagSafe ring is not attached at all. As soon as the case is put on the phone, the ring stays on the phone instead of the case. This is not a “premium product” — this is something worse than a €1 case from AliExpress.

The case also has rough, sharp plastic edges, visible manufacturing defects, and overall extremely poor build quality. It looks absolutely nothing like the photos on their website.

Since receiving the defective item, I have contacted the company again, and just like before, they ignore every message. No reply, no support, no solution, no return label, nothing.

To make matters worse, the return address they list is in Canada, while the product was shipped from China — clearly done to make returns difficult or impossible. According to EU consumer law, defective items must be returned at the seller’s expense, yet they refuse to provide a prepaid return label.

At this point, this company is operating like a scam service, taking money, sending poor-quality items, refusing communication, and making returns impossible. Their ratings are low for a reason.

I strongly advise anyone considering a purchase to avoid this company entirely.

It’s a scan or at best non functional dropshipper. Took my money and never sent the product. Customer service does not respond.

DO NOT ORDER FROM THIS BRAND! It is a scam. I had sent them multiple emails and waited weeks and I never got any response.

It’s just a scam with a good advertisement. I payed and received nothing. Thanks to paypal for going after them and getting my money back cause they ignore and ghost you when u reach out.

Ordered a "melt" case for iPhone 14 Pro Max. The product was not shipped for 4 months. I had sent 4 emails over 3 months asking when the product will be sent and then another email attempting to cancel the order. I had to dispute the charge with the bank twice causing me lots of stress. When I surprisingly received the case instead of being a shiny metallic finish like the photos it was a cheap plastic matte material, the case did not even fit my phone, and then the MagSafe ring fell out! It arrived wrapped in plastic like you would expect an item from temu instead of a nicely packaged box. $85 AUD for a cheap $0.80 mass produced item. It is confounding why it took so long to ship in the first place.

Placed an order with them for around $100 waited 10 weeks. Reached out via email, instagram and other channels multiple times with no repsone this company is a complete joke and I will be putting together a lawsuit against them

I placed an order with them three weeks ago and still no progress on my order. It remains in “confirmed” status, even though they advertise fast delivery within two to three business days.
I can understand that delivery might take a while, but three weeks later, the order hasn't even been processed. It's just a joke.
What's more, I've sent three emails and contacted them via their website and Instagram, with no response!
I don't intend to leave it at that.
If I don't receive my order, I plan to take legal action with my lawyers.

I ordered a case for my phone, but a month after buying it I still haven’t received any news about the delivery. I didn’t even get an email saying if it was sent. The client service doesn't respond. It really sucks because the design is very cool. I see that I'm not the only one in this situation, so don't buy it.

Pay and then you get scammed

If I could put -100, I would. Don’t trust this company, I ordered in July. They promise to deliver within 10-15 business days. When the order was 3 weeks overdue, without my shipping status changing, I messaged them. After 3 attempts, I got a generic email saying that there is a delay by another 10 days ( by the way the shipping tracking number is not even working anymore). When the 10days were up, now they no response to any emails, no response on IG messages, they also deleted comments under their posts (and I wasn’t the only one saying ‘respond to emails’, their chat on the website - they are never online, and don’t return to your messages’
I do hope their scammy website gets taken down

I ordered a case from their website on August 1st, but it never shipped.
I contacted them via Instagram and email, but I never received a response.
Don't buy from this site. I can see I'm not the only one who got scammed when I see the comments...

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Bought a case that advertised MagSafe but it doesn’t work. Has never responded to emails or insta dms like advertised so impossible to get a refund

[True scammers right here]
I should have looked up reviews on trustpilot before I made the purchase but here I am now few months later just regretting my poor decision making of buying from them. Their phone cases cost like 40 bucks each and I bought two thinking they were pretty, and they sent the wrong size (which obviously dont fit) and one without magsafe lol (they advertise them to be magsafe). So as soon as I received these incorrect/faulty products, I took pictures of them and contacted through Instagram and customer service which they do not respond to at all. So rude for sending out wrong products worth 80 dollars and then not even replying back to the consumer when they keep posting feeds and stories on IG big thumbs down. The audacity to gulp 80 bucks that easily for some piece of trash that I cannot even use. I even kept the faulty products for several months thinking they would get back to me someday and I recently threw them out during moving
NEVER BUY FROM THEM I TELL YOU

If I could give 0 stars I would, this is a fraudulent company. If you order an item you will never receive it. I have contacted them via email, Instagram, TikTok, etc and never received a response back. They will steal your money and completely ignore you, do not waste your time with this company. I do not know how they still have a running website and social media presence.

I ordered months ago and my order never arrived. I was recently fortunate enough to dispute the transaction with my bank and received a full refund. But the crazy thing now is that ‘ThatEon’ are disputing my refund even though my purchase never arrived. BEWARE.!! Avoid at all cost.

Order came in about a month. Expected a metal case that’s somewhat a decent quality. The quality is poor. It’s pure plastic and feels very cheap. Chrome texture gives off toy plastic vibes rather than heavy metal vibes. Total disappointment.