I placed an order for an iPhone case on 12 days ago on May 19th and have not received any communication since. Their website claims orders are processed and shipped out within a few days; however, I h... Voir plus
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ABSOLUTE SCAM Please do not order anything from them. They never shipped my order after 2 months, never responded to any email, insta dm or messages that I sent multiple times. Calling my bank... Voir plus
My son had airmax head phones for Christmas he loves them . Decided to spend his Christmas money on accessories from this company. And we have been sent nothing and they have not replied to email s... Voir plus
I have the exact same experience as all the other customers writing reviews here. I place an order several weeks ago and tried to contact them through email and social media but not a single respons... Voir plus
1,4
Mauvais
46 avis
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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SCAM
This site is a scam. I ordered over a month ago and haven't received anything in the mail. I messaged them on Instagram, but there was no response... Emailed them and still no answer. I wrote comments on their posts, and they deleted them. Don't waste your money.
1 mai 2025
Avis spontané
Réponse de Thateon
We’re truly sorry for the frustration this has caused, and we understand how upsetting it is not to receive your order on time.
We want to clarify that we are not a scam. We’re a small brand, and unfortunately, we’ve recently been overwhelmed by a high volume of orders and limited team resources — which may have caused delays and missed messages.
We do not delete comments unless they contain offensive or harmful language. If yours was removed in error, we apologize sincerely.
Please contact us again at customerservice@thateon.com with your order number and the subject line "Trustpilot – Urgent", and we’ll personally prioritize your case.
Thank you for bringing this to our attention. We’re working hard to improve and hope to regain your trust.
— The Eon Team
DONT BUY FAKE METAL CASE
IS A SCAM !!!
No products have been shipped out since I purchased last month.
No response on customer service, email or insta dm
They keep deleting comment on tik tok and instagram
THATEON are copying Chinese local brand
9 juin 2025
Avis spontané
Réponse de Thateon
We're sorry you feel this way and appreciate you taking the time to share your experience.
First and foremost, we want to make it clear: we are not a scam, and we do not copy any brand — all of our designs are original and legally protected.
If your order has not been received, it’s likely delayed due to unforeseen fulfillment issues, and for that we truly apologize. Please contact us at customerservice@thateon.com with your order number and the subject line "Trustpilot – Urgent" so we can resolve this directly with you.
As for social media moderation, we only remove comments that are abusive or misleading. If your comment was deleted in error, we sincerely apologize.
We stand behind our brand and are actively improving both our shipping process and customer service response time.
— The Eon Team
DROPSHIPPER cheap crap from aliexpress
DROPSHIPPER cheap crap from aliexpress, they show it as metal case, it’s not, they don’t answer mail or DM’s
30 avril 2025
Avis spontané
Got nothing + dropshipping
Ordered a case from them before the summer in 2024. Months later nothing had come. I sent them an email to which they responded there was a delay and they would send it out asap. 4 months later I sent them another email which they did not reply to. It has now been nearly a year since I ordered it and I still have nothing. And no refund either. Not to mention now I’ve found out it’s dropshipped junk from china. Don’t order from these people👍
7 mai 2025
Avis spontané
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