I bought a lovely Sale top and leggings. Received very quickly after purchase wonderfully wrapped. Lovely outfit for Autumn and Winter lounge wear. Great service. Thanks.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Rebecca is so lovely, you message her to find out sizes or if she has any items left and she always replies. You can order through click and collect and she puts to the side the bits that you want an... Voir plus
Pleased with the service, easy to order on website & got a cheeky little discount too. Quick delivery & good communication with email updates. Ordered the black leather look leggings & very happy with... Voir plus
OMG what can i say about this beautiful boutique. It has amazing clothing and is always getting new in. The lovely Lady that owns the fashion basement is absolutely lovely always makes you feel welc... Voir plus
4,7
Excellent
83 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always very pleased with my purchases
Always very pleased with my purchases, really helpful staff good customer service.
16 avril 2021
First purchase
I have been following on Instagram for a while - my first purchase - great service and very happy with my purchase.
11 avril 2021
Loved my first purchase!
This was my first purchase from the Fashion Basement and it definitely won’t be my last. I loved all 3 items I bought online. I can’t wait until I can pop in to the store! Customer service was excellent too!!! X
7 avril 2021
Fab service
Fab service! Quick prompt and very friendly.
Great quality too and reasonably priced
18 mars 2021
Friendly service & quality clothing
Excellent customer service & great choice of good quality clothing.
27 février 2021
Really quick service
Really quick service. I ordered and had collected within 2 hours! Amazing service and Becky is so lovely ❤️
24 février 2021
The Fashion Basement is my go to shop…
The Fashion Basement is my go to shop for super friendly service - great assortment- fashion at affordable prices - Rebecca makes a point of getting to know her customers and nothing is too much trouble - there’s never any pressure to buy anything but don’t think I’ve ever visited without making several purchases - the stock is just too tempting - feels good to be supporting a small local business too, that I know a lot of hard work and love has gone into, to make it the successful business that it is today - well done Rebecca , keep up the great work 👍🏻💕
21 février 2021
Nice quality products and fast delivery
17 février 2021
Fantastic service from start to finish
Fantastic service from start to finish. Website was easy to use and click and collect service worked well and was very Covid safe too. Clothes are great quality - will definitely be purchasing from there again soon.
13 février 2021
Great items & service, thanks
I have bought a few items recently from Fashion Basement. Really good value for money, as advertised. Great communication and easy to use website. I will definitely use again. THANKS! 😁👍
12 février 2021
Excellent service
Excellent service, I ordered 2 lovely blouses and within an hour it was delivered direct to my door. Highly recommend 😀
9 février 2021
DANGER!they will try NOT to refund you!
DANGER!they will try NOT to refund you!
-------This was my email to them with the facts: ------
Good afternoon,
Please note the factual timeline of events below:
14/12/20 - order placed
1/1/21 - email sent asking for refund (18 days)
2/1/21 - email asking for replacement label as no label found in original packaging (19 days)
2/1/21 - GEORGIA sent another label
7/1/21 - email chasing label (24 days)
11/1/21 - label arrived in handwritten envelope in 2nd class post
11/1/21 item posted back using label provided (28 days)
18/1/21 - email chasing refund
So the even though the above is i would like to point out your own returns policy which states 28 days from ‘the date of purchase’.
I ordered it on 14/12/20 and requested a return label on 1/1/21. Thats 18 days. The label didnt arrive until 11/1/21. Thats 28 days and the item was posted on that day. The fact that royal mail (USING YOUR OWN POSTAGE LABEL) did not return the item to you until today is out of my control.
Additionally, even though the item was bought online on 14th, i didnt not receive it on the 14th as it took some time to arrive. So it raised the question as to whether your policy is consumer friendly or fair. Nevertheless, i adhered to your policy of 28 days.
I request a full refund asap.
Kind regards
Atif Bashir
-------------THIS IS THEIR RESPONSE:----------------
Hi Atif,
We would of allowed a few extra days upon return, but as your parcel was returned to us on the 20th Jan. Unfortunately we are very strict with out returns policy and therefore as your parcel was not returned back to us within this time a online credit has been issued.
Many thanks
Customer Service Team
21 janvier 2021
Avis spontané
Réponse de The Fashion Basement
Hi, We have looked into this order and it does not exist. We also do not have a member of staff named GEORGIA. We have never sent return labels out either! Thanks for your fake review.
Always pleased with my purchases from…fashion basement
Always pleased with my purchases from here! A little gem of a shop and the owner can’t do enough for you 🙂
2 décembre 2020
Absolutely love this place
Absolutely love this place, the clothes are really good quality at really good prices & the owner Rebecca is such a friendly, warm hearted person that make you feel so welcoming every time 🥰
1 décembre 2020
Beautiful bags & scarf delivered
Beautiful bags & scarf delivered from The Fashion Basement . Delighted with the products - a beautiful range. I’ll be ordering more in time for Christmas ! Such a lovely shop & owner .
19 novembre 2020
What a Fab little boutique
What a Fab little boutique, I’ve never left empty handed, always on trend and conpetitive prices 🖤
13 septembre 2020
Avis spontané
Fashion basement
Fashion basement
Very kind staff amazing clothes
Recommend this shop
13 septembre 2020
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.