The AA Cars Avis 

Easy and timely

My experience with the mediation team was easy and despite me sending my request over the Christmas period it was dealt with in the promised timeframe. All resolved with the outcome I hoped for. thanks.

Verity Lowe our mediation handler was so helpful, and managed to get a resolution to the issues we were having with MC Motors.
I can recommend Verity 100%!

The advisor made the process so quick and easy for me to get all the information needed and uploaded

I contacted the he AA mediation service when I returned a car I had bought due to various faults. The dealer was being difficult despite my returning the car within the 30 day period agreed.
Hayley the AA mediator over several weeks of patient negotiation was able to secure my refund.

I cannot thank her enough for securing the positive outcome and not have to go through the small claims court process to get the refund.

Honestly blown away by their service.

I was so so worried after being scammed on a car, and the company not returning the full amount of money.

Within a day I was contacted by Victoria Greenwood, who put my mind at ease, and essentially resolved the whole matter independently.

I got the rest of my money back within a week.

Very happy.

My case handler Verity, had a lovely personality, great communication with me and was very knowledgeable. She tried her best, called me almost every day to update on her attempts at contact with Wokingham car centre, although she was unsuccessful, but that wasn't her fault as WCC mostly ignored her emails and calls even hanging up on her in the end. Advised me to take legal action.

Polite, helpful, everything sorted in a very short time. I would recommend the service to everyone. Thank you for getting my money back.

Been trying to cancel my membership for the past week or so. Ended up cancelling my direct debit because they make it so hard to cancel. Chat buttons don’t work but I have already received an email saying my payment method has changed please update it.
Why can’t there just be a simple cancel subscription button

Hayley Mills has been very helpful and supportive with mediating my complaint. She was friendly and professional always replying to emails and phones calls and was chasing the dealer for replies and answers when they didn't respond. My complaint took a long time to resolve because of the dealer but Hayley was always there and without her support I think I would have given up. I can't thank Hayley enough for her help and support and for her perseverance in getting my complaint resolved.

Abi did a great job of designing me a proffesional website to showcase my cars through. She has been in contact through the whole process and always answered any questions. Many thanks for all the help and getting me started!

My Mediation Handler, Verity, was consistently polite and tenacious throughout the mediation process. She kept me informed on an almost daily basis and refused to give in when faced with stalling tactics from third parties. Due to outside influences, the mediation process was protracted and took almost 6 months, but she never gave in and it was finally completed to my satisfaction.

Thank you Grace for sorting the issue I had with a dealer withholding my deposit. Grace was prompt with keeping me updated and very professional. I’m so grateful!

We would like to start with a huge thank you to Susie the lady that turned the whole situation around for us we were having a disagreement with a dealer over our purchase and felt very dismissed Susie went above and beyond as a mediator she kept us informed about every conversation and every email and kept the ball rolling Thank you for everything 👍

I recently has cause to contact the AA in respect of a car advertised on their used car platform. I received a lot of help and assistance from their staff, particularly Verity who found all of the information that I needed, I can't thank her enough. We have been communicating over the past couple of months.

Great service

I'm a very satisfied customer, Neeta of the acct management went above and beyond for us.

Thanks

Excellent professional service, amazing customer care many thanks, Susie Hunt for your understanding help and compassion

I was having some issues with an AA approved dealership, I was very grateful for the help from Hayley Mills of the AA with offering a mediation service, she helped me through a very stressful situation and kept me updated regularly. I would encourage any customers to get in contact with AA to use their free mediation service to help reach a resolution.

I recently had the pleasure of dealing with AA Cars and, in particular, Susie, who was instrumental in resolving an issue with exceptional professionalism and care.

From the very start, Susie demonstrated a thorough understanding of the matter at hand and ensured that every step of the process was clear, fair, and handled swiftly. Her communication was excellent—always timely, transparent, and courteous. She went above and beyond to mediate between parties, ensuring that everyone was on the same page and that a resolution was reached efficiently.

I truly appreciated Susie’s kindness and attention to detail, which made what could have been a stressful situation feel manageable and fair. Her dedication to ensuring a positive outcome is a testament to her professionalism and the values that AA Cars represents.

Thank you, Susie, and the AA Cars team, for your outstanding service. I wouldn’t hesitate to recommend you to others based on this experience!

Kind regards,
Motei