The AA Cars Avis 

From my initial meeting with Lynne the New Business Manager to my welcome phone call from head office its has been a pleasure to deal with the AA.

I bought a car from aa, took it to the garage multiple and I mean a 15+ numbered list of issues with the car, got it returned, got my money back! 2 days later car is back is for sale, with an apparent fresh new mot where no repairs are shown, the CAR DETAILS ARE VW POLO 2012 WHITE, 92,400 MILES SOLD BY SF CARS LTD is back up for sale. DO NOT BUY A CAR FROM AA USED CARS. IF YOU GET A REFUND THEY DO NOTHING AND ITS UP TO THE NEXT MUG TO BUY A CAR FROM THEM!!!!!! WARNING WARNIMG WARNING WARNING WARNING buy from an actual DEALERSHIP!!!!!

I was being supported by Lauren who was at first very good. She arranged for the garage to do the work even though I was highly sceptical they would do the work.
However after indeed the garage did not do the work, rather than trying to get it back on track, she completely disengaged and made no attempt to help.
Now I have to take the legal avenue, which was a complete waste of a month going through the AA

The AA were persistent in attempting to talk with the dealer

I had a problem with a vehicle I purchased, the dealer wasn’t truthful and kept misbehaving. I reached out to AA and they stepped in, a wonderful lady Grace was assigned to help me and she did a wonderful job from the beginning to the end, she helped me recover part of the money spent on the vehicle back. Thank you AA and special thank you Grace.

Excellent service

Dealt with AA for a number of years and always found them very professional.
The lady who I dealt with (Karen) was always kind and considerate during my contract and would go the extra mile to help
Thank you kindly
Daryl

Absolutely amazing mediation. Lauren has gone above and beyond. I have been kept informed every step of the way.

I recently used the AA Mediation service to help manage my case to return a used vehicle back to a dealer that had a serious mechanical fault. It was my daughter's first car as a learner driver and she had spent all her savings on it, so when the engine failed after only a few months it was devastating.
Without the persistence and professionalism of the AA Mediation service I don’t think we would have got to a positive conclusion and got my daughters money back. Throughout the process I dealt with Lauren Mack from the AA Mediation team who was extremely efficient and professional in dealing with the case. Her regular updates, clear communication and tenacious efforts to help get to a positive conclusion were second to none. Lauren is a credit to the AA Mediation team, so again a massive thank you!

Sophie was amazing , because of her help I got my car repaired within 72 hours after a four week delay from the dealer .

I am very grateful for the assistance and professionalism of Grace from your mediation team. I was in dispute with a car dealer regarding the full refund of a vehicle with multiple faults that they were repeatedly unable to resolve. Through her endeavours, Grace was able to educate the dealer regarding their obligation under the Consumer Rights Act and their commitment to the AA Dealer promise. She helped turn a negative experience with the Dealer into a positive endorsement of the influence of the AA.

You advertise cars in stock to get people to sign up, when in fact they are not in stock, then you lie about when they are to receive the car by giving them a date. Couple of days later you get told there not in stock.but don't worry it may be along in 2 months time.

I used Lauren to mediate with a dealer who refused to refund me for a car. Autotrader and trading standards could not help. Lauren managed to get the dealer to do the the refund within 2 weeks. Fantastic service coming from the mediation team. I cannot commend them enough. Well done for the excellent service.

We signed up to AA Cars in December but hadn’t really made use of many of the products. Abigail contacted me this week and explained all the tools we needed help with, including some we didn’t even know about. She was extremely helpful and made everything easy to understand. Highly recommended.

The AA continues to advertise and associate with a car dealer I personally had a very serious and negative experience with. Despite raising concerns and providing details about the issues I encountered, the dealer remains advertised and promoted.

In my case, the vehicle I purchased was later found through independent diagnostics and inspection to have multiple serious faults and undisclosed issues. I raised these concerns previously yet no visible action appears to have been taken.

Consumers reasonably trust the AA name and assume that businesses advertised or promoted by them have been subject to meaningful checks or standards. Based on my experience that confidence is misplaced.

I have previously raised concerns and posted about this matter and I have not forgotten it. The lack of response or accountability raises serious questions about how the AA protects consumers versus how it protects its commercial relationships.

I would urge anyone relying on AA cars advertising or recommendations to carry out their own independent checks and not assume that association with the AA guarantees transparency or consumer protection.

Lisa from the leasing department has very poor customer service as wanted to lease a car however very unhelpful with delivery dates and getting paperwork correctly issued.

Lauren was so attentive from the first phone call, she made a call to the trader and we came to an agreement (we had been weeks trying to get a straight answer from trader) so we are very grateful that our dispute was cleared up just before Christmas! 10/10 for Lauren as she saved the day for us !!

My interaction and communication with specifically Connor was nothing short of fantastic. Extremely personable and explained everything well.

We have used AA to lease a car for a couple of years. It did not turn up on the agreed date and no contact. Two weeks later having to chase every day. Still no car with various excuses. We have not been offered a substitute while the problem gets sorted and no date when the car will finally be delivered. So far paying insurance for a car we have not got. For a large corporation this is absolutely disgusting service. I would not recommend them

I was having difficulties getting a used car dealer ship to take my car back after an initial repair. Long story but they point blank refused to help.

The car was an AA approved vehicle so I contacted the AA mitigation team to see if they could help. I was contacted by a lady called Verity Lowe and she was fantastic. She got the full history from me then contacted the garage, their initial response was no different, however, she kept me informed as she went back and forth and eventually agreed with them to take the vehicle back. She was absolutely fantastic and so was the result. Thank Verity for you diligence on my behalf.