The AA Cars Avis 

I bought a car from this seller AA Cars , and my experience was terrible. The car broke down almost immediately, and the seller completely ignored me. He promised repairs would cost only a few hundred pounds, but in reality they came to nearly £2,000. Even the car doors stopped working after just a few days, and I had to replace the locks.

The seller did not provide proper documents, did not inform the DVLA, misrepresented the mileage, and failed to give me a proper sales contract. When I tried to contact him, he blocked me and refused all communication. While he was polite to my son, he ignored me as a woman – I felt discrimination and disrespect in the way he treated me.

This seller is based in Keighley, Yorkshire, and has many cars listed online. In my experience, he is dishonest, unreliable, and not to be trusted. I strongly warn others to stay away from this seller.

Made contact via email to have breakdown cover activated, I had a reply within a few minutes and after supplying my information an activation link, took less than 10 minutes in total. Very impressed, well done Abbie 👏

Great customer service provided by Abbie Wood who sorted my issue out quickly.

Abbie was very helpful thank you

I was having difficulty accessing a special offer after having purchased a new car and the associate sorted it all out immediately

Thank you for swift response & rectifying the issue with road cover for my daughters car

Very quick response to my enquiry, and resolved to my satisfaction.
Thank you.Roger Horwood.

Abbie was really helpful in getting the cover set up and all for a great price. Thank you.

Bought a Van and had AA do the inspection as I lived too far away to visit.
The inspector missed the fact the back doors had two screws sticking through then that had been painted white and also that the back door didn't shut properly. I have emailed then on the 8th August and again on the 12th August and am yet to receive a reply. There is more which has been missed but these are the two major peices.
Do not pay for their inspections not worth it at all.

2 days post AA reply below they still haven't emailed even after I gave them my details.

Really fast response from Abbie to an online query during registration.

The AA have been amazing mediating with the garage for me and consistently kept me updated with progress.

I wouldnt buy a car 2nd hand car again without knowing its AA approved garage as the level of customer support they have provided outstanding.

Big thank you to Hayley and verity who dealt with the case as they did everything they could to help and always happy to speak to on the phone and email.

If it wasn’t for them I think I would still be waiting on reply’s from the garage.

Top customer service 🙌🏻

Abbie Wood dealt with my query quickly and efficiently.

Abbie was really quick at responding and resolved my issue professionally.

I got a car from an AA-approved dealer and paid for the warranty for peace of mind. I have never received the paperwork for the warranty. I contacted them multiple times, but they ignored my calls and blocked our number.

One month later, the car started smoking, so we had it serviced (oil, oil filter, and air filter).

Four months later, we took it to a local mechanic to have a look. It turned out the engine needed replacing. I have only driven it less than 2,000 miles and I'm down $£3,100$. I tried to contact AA Cars, who approve all the dealers, but they never responded to me. The lesson here is to never buy a car with AA approval.

The process was a bit slow and time consuming however Rohan Miller’s professionalism and amazing service made the onboarding journey a lot more efficient! Thank you Rohan for your time and assistance, you are definitely an asset for AAcars! Keep up the great work!

It was the 27th of July 2025, and I called the AA services before 9pm, I was in a different city to the one I reside in, and they said the response time was 1 hour and 20 minutes, they had outsourced the job to a local garage in Derby called Richford Motors, after waiting the promised time, I rang again, but I was told that they will be 10 minutes. 10 minutes ensued, and there was no sign of any help arriving. We phoned AA numerous times, as well as Richford Motors, and they kept promising that they were on their way. At one point the call handler blatantly lied, and said the patrol was on their way and refueling their vehicle and yeat again promised they were 10 minutes away. No response arrived. By 3am, 6 hours after I called and 5 hours after they promised arrival, bearing in mind I was away from home, I had to call my son from Birmingham to come and collect me. The experience has left such a negative impact on me. Its not the service that I expected from such a renowned company, and it left me quite shocked, to be completely honest. I would recommend they look at their system, and respond to people with more haste. They shouldn't outsourced their work to companies that are not reliable.

I bought a car from dealer who is 200 miles away from my home. I find out lot of problems in the car just next day and trader refused to pay for repairs after couple of attempts. Dealer was not responding appropriately at all.
Then I contacted AA cars. Ms. Grace , officer at AA cars help me to resolve the matter. She listened all my issues very patiently. Always available if I wanted to discuss anything . . She Contacted the-dealer to resolve the matter and updated me at every step.
I cant imagine this issue would have been resolved without Ms. Grace’s involvement.
I would like to say big thank you to Ms. Grace.

Fabulous customer service , understanding , helpful and supportive. Highly recommend , everyone should know about the AA mediation service .