The Appliance Club Limited Avis 

The insurance is a a scam. They will not repair your machine on the first call out if it exceeds £250. But will cancel the contract and take a £76 call out fee

I have been trying to book a washing machine repair for 3 weeks now. The online portal doesn't work and despite ringing several times a day no-one picks up. Complete waste of time, just cancelled the DD.

No response from this company to book an engineer for our washing machine repair ,
no response on booking portal
telephone
email

not even sure they exist apart from them taking the monthly direct debit

I called as I had an issue with my washing machine. The initial advice was not helpful, as agent suggested that I should do part of their work myself.
I called again, have noted that their telephones lines are opened up until 6pm Mon to Friday. I called several times and no one picked up. I deliberately left the phone to ring noting the times. All were over 10mins without an answer. I left a note with them. Let see what happens next. Their customer service is very disappointing.

My best advice would be avoid this company at all costs!!!
I will start with the positive. Wont take me long….
If your machine breaks down they will be quick to send an engineer out. And if fixable quick to fix.
Problem solved.

Now the real issues start when the machine is beyond repair…..
Now bare in mind my machine was wrote off on 11th August.
It has all finally been resolved today.
Acceptable???
I think not.
Took them 3 weeks to apparently find the engineers report. Funnily after i forwarded them the email hoover sent to me.
Funny that ay.
Phone calls after phone calls you will find if you become a thorn in their side they will no longer answer the phone to you.
How do i know this??
Well i had been on hold around 25 minutes. So i rang withheld from my husbands. Answered in 5 minutes.
Funny that…..
Obviously they wouldn’t ignore a valued customer though im sure…….
Then to add insult to injury they can’t replace my machine like for like. So they will offer me half of its value.
Really?????
When i was in this position with domestic and general in the past they gave me full value back.
Then just to drag it out a bit more they have taken 2 weeks to pay the insulting amount back to me. Again after me having to email them about it…..
My worst mistake was ever coming away from domestic and general to this ridiculous wannabe company.
Never ever again.
I still have 2 policies running with them but in all honesty i would rather throw the items away and buy brand new than ever contact them again.
So do yourself a favour and realise cheaper definitely doesn’t mean better!!!!!

Signed up with Chris for insurance on 3 appliances super fast, easy to follow. Worry free now !

Please guys anyone’s washing machine start making too much noise do not go to appliances club company ,I did biggest mistake cause they don’t cover it !! Know how company is much better and are very good I did a biggest mistake going to appliances club once Iam over with them NEVER Again I’ve called 10th time to complain about same thing cause my washing machine makes so much noise that my neighbours started to complain !!!! Very disappointing… if it don’t cover up for the noise they should have had explained to me and to other. Customers this is not fair!!’

Very easy to deal with. The representative was friendly and knew what he was talking about so I have peace of mind

Came out straight away no fuss and fixed it

If I could give it a zero I would total rip off
And as like others on here I called they said they couldn't get an engineer out and offered to refund my instalments thus leaving me with no cooker and no cover on my other appliances. The idea of insurance is to cover you do you aren't left in a predicament like I now am. Take forever to answer the phone and you can't talk to management. I have contacted financial ombudsman and will be advising anyone I know to avoid this company and use domestic and general who always served me well

I am beginning to think this is a scam. Have been trying to get hold of them for washing machine repair but to no avail. They don’t answer their phones!

I was called by this company out of the blue saying that the warranty on my washing machine at my address was out of date. I do not own a washing machine at my address and have not bought one.
I was told that the only way that they would have gotten my details was if I filed out an online competition or survey which I have not done.
Waiting on details of how they got hold of my data as this seems a little fishy.

Contacted me out of the blue.
I have been paying £25.99 for a policy which covers my washing machine.
The opening line on their letter was "Rest Assured, we've got it covered".
I called on 14th May to book in a repair as my washing machine broke. The lady said the next appointment would not be until 6th June. Although it was so far away and not ideal, I asked to book it in and if they had any cancellations I could be flexible.
I was told I couldn't book the date as it was too far in advance!
I explained that it seemed odd to tell me the next available date but then not be able to book it in and asked how on earth I am to get my washing machine fixed.
She said I had to cancel my policy, get the repairs done privately, once it is in good working order and can be proved the I am to call back and take out a new policy!!
I am sure I don't need to say anymore to those reading this.
PLEASE BE AWARE

BIGGEST RIP OFF IN HISTORY.
Took out insurance for our washing machine. It breaks down.
Sorry we can't get an engineer to you so we are going to cancel your policy and refund what you have paid.
So they are good if you don't have an issue.

Totally not impressed at all received a phone call to renew my existing policy I already have not with this company and was duped into setting up direct debit for a new not existing policy that I have with another reputable company, email qouat would have been triple with thus company so cancelled the direct debit and will be phoning for them to cancel the policy I was dupped into not happy at all.were did they get my information from not affiliated to my current policy provider what's so ever really not impressed

I’m honestly appalled at how this company operates. They cold-called my wife claiming that our appliance was out of warranty. Using all the right buzzwords to sound legit and managed to sign her up to a washing machine policy without knowing a single thing about the machine itself. No questions asked. Didn’t check if it was new, old, working, or even ours.

We’ve been with Domestic & General for years, and our policies just continue until I say otherwise. So this was a complete surprise and a cheeky one at that. The only reason I found out was because they posted paperwork to my wife after signing her up. And let’s talk about that paperwork, the T&Cs are borderline laughable. Unreal stuff. They follow the same format as the D&G documents.

When I challenged it, I asked for the call recording. They flat out refused to send it to me. That tells you everything you need to know. If you’ve been caught out by this mob, cancel your Direct Debit through your bank immediately. Do not wait for them to fob you off.

Be careful – this feels like a deliberate tactic to catch people out.

Don't use this company unless you want to pay over £22 a month for the whole of the plan of 3 years. If you cancel after the cooling off period you still have to pay your monthly fees until the end of the plan.
I recently discovered my plan may be useless as it could be covered by the manufacturers guarantee of 10 years. So i am paying over £700 for the three year plan that is probably absolutely useless. Please read documentation as soon as you get it , I think it's daylight robbery. Don't forget to read the other 26 exclusions on the policy terms and conditions. I've only just looked at mine. Don't let it be too late for you.

Called me out of the blue to purchase a warranty for my washer (it's a washer dryer so alarm bells rung), asked they emailed me the details - they quoted £7/month on the phone - email said £12.99/month (more alarm bells). Rang me again today - checked their website and although you can purchase items, apparently, when you try to load the website has nothing on - WHAT A SCAM - AVOID - AVOID !!!

Do not use this company-they do not provide the support they advertise. We are taking this up with Trading Standards. A 5-week turnaround for a repair is insultingly poor service. Avoid like the plague.

Very very very rude and been paying 45 pound a month rang up twice now about fixing dry and washer no that dosent cover it whatttttttt bad bad guy on the phone nasty man trust me