The Appliance Club Limited Avis 

THE ONLY REASON I GAVE ONE STAR IS SO I CAN WRITE THIS REVIEW TO WARN OTHERS.

Between the 16th and 18th, I called five times with no answer, letting the phone ring for over 10 minutes each time. On the sixth attempt, I let it ring for nearly 20 minutes before someone finally picked up. The man who answered was rude and unapologetic, blaming his absence on being at lunch. He couldn’t even explain the lack of response on the 16th or 17th, other than saying they were “short-staffed.”

This was my first time reporting a repair after taking out the plan in July 2023 to cover my washing machine until July 2026 which was fully paid for with in the first year. It took three weeks for an engineer to come out and replace the part.

In October 2024, Appliance Club repeatedly called me, offering cover for my other appliances. I eventually agreed and took out a plan for several appliances. Fast forward to mid-December, when I called to report a repair needed on my Dyson vacuum. Once again, it took several calls—each waiting 20–30 minutes—before someone answered.

An engineer finally came out in early January. After inspecting the vacuum, he informed me that they didn’t have the necessary part and that the vacuum would need to be replaced. I received a text from the engineer confirming that he had reported his findings to Appliance Club.

Over a week passed without any follow-up. When I called again, it took even longer to get through than before. When I finally spoke to someone, I was told they wouldn’t replace the vacuum because it was the first repair on the item. Instead, they offered to reimburse my policy but said they would deduct the call-out fee!

This company is unprofessional, unreliable, dishonest, rude, and a bunch of con artists. They deserve to be exposed on Watchdog for their appalling service.

If you’re looking for a professional, reliable, and honest company to insure your appliances, AVOID APPLIANCE CLUB at all costs. They are the worst insurance company I’ve ever dealt with. APPLIANCE CARE, DO NOT CARE!!

I WOULD NEVER RECOMMEND APPLIANCE CLUB. THEY SHOULD BE SHUT DOWN IMMEDIATELY.

Extremely Unsatisfied Customer
London
13/01/2025

Not at all happy about giving one star, they don't deserve it. If you are considering taking out their insurance be VERY WARY... WATCH OUT FOR THE HIDDEN COSTS!!! Absolute rip off

Would have given no stars if possible.

Made my payments after taking out the cover. 9 month down the line my washing machine starts pausing during its cycle. Phoned the appliance club and got an engineer within 48hours….. great.

Engineer blatantly couldn’t be bothered and was here all of 5minutes (end of the day) said he’d sent the report straight the the appliance club and they would be in contact asap.

A week later and numerous phone calls to the appliance club they finally get the report from the engineer, they then decide that it’s not covered and as per the terms and conditions they will refund my payments…. Again ok I can live with that….. however they then decide to deduct £86 for the engineer call out… what an absolute joke! I’ve asked that a second engineer takes a look as the first was clearly not interested and they flat refused.

Called out a local engineer to where I live and within less than 2 hours the washing machine is as good as new with a new motor costing me £135 including labour.

Don’t bother with the appliance club because with half a chance they will fob you off.

Cancelled all my policies with them and fighting for a refund.

If you use them Good luck but far better cover and companies out there

Was with the appliance club for a few years started of ok renewed my policy £19.99 per month for 3 year cover (got it in black and white)
Then had a phone call off one of their salesman Arron ( VERY PUSHY) telling me I can have a new cover for £12.99 as mine was about to expire so I explained I had taken the 3 year cover on my last renewal he said they don’t do 3 year cover for £19.99 (have got it in black and white)
Was told it was a mistake when Arron had sold it to me 12 months prior.
TOLD THEM TO CANCEL I WILL FIND A MORE RELIABLE HONEST COMPANY TO DO BUSINESS WITH
Would not recommend buying anything of this company

Nonsense! My washing machine having problems, contacted them and I was told there is no engineers available till 7-8 weeks. they cancel my policy without my consent even though my money was refunded but I still believe it’s a scam!!!!! I should have gone with Domestic and general… very very disappointing.

Lauren was so helpful. She took care of everything when my cooker stopped working. The technician was there the next day, and it’s all fixed now!

Well after having our washing machine insured through The Appliance Club Limited it started going faulty so I contacted The Appliance Club Limited a few times and was dumbfounded after the call the wait for an engineer would take an age to wait for then the lady comes back and tells me that The Appliance Club Limited were offering me £60. odd pound and this is after being a customer of theirs for years Yes you read that right 60 odd pounds for years of paying in just enough to buy a few boxes of washing tabs and a few launderette visits we will not be using them again because at 60 odd pounds we cant go out and get a replacement machine anytime soon The Appliance Club Limited YOU SHOULD BE TOTALLY ASHAMED OF YOURSELVES WE ARE DISGUSTED WITH YOU ..... Furthermore to this company its pretty clear that they are afraid to send a repair guy to look at this washing machine just incase the repair people write the washing machine off and The Appliance Club would have to pay out for a replacement ....is that a good working practice i think not ....ONCE AGAIN PEOPLE YOU SHOULD KEEP WELL CLEAR OF THIS COMPANY BECAUSE THEY WILL REFUSE TO COVER YOU FOR ANY REPLACEMENT APPLIANCES THAT YOU MAY HAVE COVERED BY THEM

No engineer for 7 to 8 weeks for LG washing repair. Told we are giving you back your monthly payments one month off 3 years cover. Repair or new machine will cost more. Disgusting.

I have had insurance for some time now with this company when my Grundig refrigerator stopped working I contacted them and was told "they didn't have a Grundig engineer in the area and they were going to refund my payments for this year". I suppose they never had an engineer in the roughly seven years I have been paying £18.99 a month, so I feel like it's not very good value I could have just stuck the money in a tin in the back of the fridge at least I would have about £1500 to replace the fridge.

Aaron called today to help me renew my policy with the appliance club
He was so helpful and polite.
This is my 3rd year with this company,I can not fault them .
Appliances have been repaired quickly and if a repair wasn't possible they were able to get me an exceptional deal on a new appliance .
Another year ahead with piece of mind .

I have been with this company 2 years I phoned them for the 1st time 15 /8/24 about my washer leaking they phoned back after 2 hours I was told they haven't any engineers in my area so they have cancelled my policy and will refund 1 years payment and sort it myself I am 71 if it can't be repaired how am I supposed to afford a new one and I have to wait 7 to 10 days for my refund it sounds like a con to me how many others have they done this to would not recommend them

Rudest people i have ever come across. I got the insurance but then called to cancel. 44.9 pounds deducted from my account and when i called them for refund the man speaking was extremely rude. Wouldn’t even let me speak and refused to refund saying i hadn't cancelled although i remember very clearly that i cancelled. Wouldn’t want to spend a penny with them

I've just spoke to Aarron McCusker to arrange a repair. I've been with them 4 years and can't fault them there Customer service is excellent. They are friendly and Aarron was extremely helpful. A very good company giving good customer service. Also you don't have to wait long for a repair and the price stays the same. We'll done. Keep up the good work.

I made an investment, and when I needed to withdraw money, everything was handled quickly and expertly.

Maria, from 0800 688 9090, helped me choose the ideal Oven. Now that it's here, every evening feels like a bake-off!

My new Washer Dryer is the talk of our home! The website was so informative, and the delivery was prompt, leaving me absolutely thrilled.

Summer is here, and my new Freezer is ready! It's spacious, efficient, and the swift delivery was an added delight.

I had questions about Ovens, so I gave 0800 688 9090 a call. Lauren's expertise was invaluable. Now, with the Oven installed, my kitchen feels complete and ready for baking experiments!

The Washing Machine was a straightforward online purchase. The specs were clear, so no assistance was required. It was delivered in a snap, making laundry days much more efficient.