The Bed Supermarket 

Ordered a bed in December and after waiting a while with nothing turning up I decided to cancel and buy elsewhere. I was then told I need to wait 30 days for a refund which honestly makes no sense when refunds can be done instantly.

Just felt like constant excuses and like they’re holding onto your money hoping you won’t chase it. I’ve checked my order and it still says confirmed not refunded so nothing has actually been processed yet. It’s very easy to check this yourself as Shopify shows the real status of the order.

Overall really frustrating experience poor communication and I wouldn’t recommend based on how refunds are handled.

Ordered beds 13/11/25 on basis of a 5- 7 day delivery as advertised. 2 weeks later the beds still hadnt arrvied so I needed to cancel order on 30/11/25 and order else where due to the urgent requirement.
I was informed i would recieve the refund within 14 days.
Its now 8/1/26 and I still havent recieved the refund even after many phone calls and emails.
Im now going to need to try and recover the monies via bank and report to trading standards.
Very disapointing service and cant believe they can even get away with this legally.

Brilliant and helpful customer services

My delivery of a king size bed was scheduled & confirmed for delivery but The delivery men turned up late in the afternoon with just the headboard and no bed!
I have had no contact from bed supermarket to let me know there would be any issues with delivery or indeed that there was problems with stock.
I have also lost a days work to receive this delivery. I had let the old bed go that morning due to expectation of king size bed arriving as space would have been an issue having the old one here with the new one was arriving.
I am now left without a bed to sleep in!!
Customer service is horrendous.
*Update; I have emailed the company & they have called & emailed back. They are currently looking at to problem & have said they are chasing the transport team for a delivery date! I’m still bed-less but good to know I’m getting prioritised over this!

the team that delivered it were outstanding

Guys rang 5 times yesterday to discuss buying a new bed mattress all I got all are sales teem busy please hold 35 min later no luck so I hung up and filled in request for call back 10 hr later no call back this company don’t value customers

Great product and price
Excellent communication
And delivery

Ordered the bed on 7th December, plenty of time before the Christmas break as I had visitors staying. The long and short of it, I had several delivery dates given and on the day they delivery company cancelled. They have an delivery of 7 days and I know its not a guarantee but I didnt receive the bed until Monday 22nd December. If I hadn't had called them to complain I probably wouldn't had received the bed until after Christmas (I dont know for sure) this is an assumption.

The bed itself is ok but its not fantastically built, but because I needed it, i accepted it.

Very good mattress had a few good sleeps since delivery.
The only thing I can say is ask your delivery people to speak English when in your customers houses.

arrived on time . men were very polite

Very helpful Customer Service, good communication and a very good price

Beds super ! Really deep, needed longer fitted sheets 😆, lovely and comfortable .
Delivery was excellent also, DUO Delivery, abit late due to traffic, but very polite drivers , took shoes off to put the bed into my house automatically .Very pleased with all

DO NOT ORDER ANYTHING FROM THIS COMPANY. We have had to cancel an order as was not fulfilled in the timeline they advertise and was told we would have to wait 30 days for a full refund. Despite being repeatedly assured that payment would be made we have still not received this and now are not getting any response from the company at all. Everyone please avoid using this company as you risk paying and receiving no goods and not being able to get your money back. AVOID THIS COMPANY!!

I am currently receiving multiple spam texts from The Bed Supermarket every day. I have never purchased from them. I have never given them my personal details. In fact the number they are texting is one that I never give out. This is unsolicited spam, plain and simple.

Please STOP it immediately.

UPDATE 9 January 2026: following the company's response to say they 'take privacy concerns very seriously', I have emailed the address they provided to a) request the immediate removal of my phone number and b) make a subject access request for full details of when and how they acquired a phone number that I never share in the first place.

I ordered an ottoman bed in November and everything was straightforward and good.
I then ordered a matching headboard.
I was given a delivery date of 5/12/25 that date was cancelled.
I was then given a date 10/12/25 and that was cancelled.
I have not received another delivery date despite contacting the company by phone and email.
Not exactly the 3-7 day delivery that they promised.
I am very disappointed in their service and I can't honestly recommend them. Steer clear.

I had to cancel my order because they say 3-5 days delivery which turns into 2-3 weeks and I couldn’t wait Thats long so I can’t really review the quality of and products but the customer service is ridiculous. After many phone calls and emails i have waited 38 days for my refund. This has left me out of pocket at this time of year )Christmas).

I placed an order on 11 November, wanting to support British goods. On 19 November I had had no information about delivery, so contacted and was told there was a delay. I was living in with friends, and keen to move back into my own home, so requested to cancel the order and purchased a new mattress from elsewhere, so my move in went ahead on schedule. I was told a refund would take up to 7 days. 24 November, I received an email saying my bed would arrive on 27 November. I rang to go through the cancellation history,
and was told that the cancellation had been started, and they would ensure the delivery agent was informed. I was also told refund had been requested on 25 November, and could take up to 30 days! Now 26 December, no refund, so will be contacting my credit card company tomorrow. Currently down £189 for the last 6 weeks +, should be no excuse for this delay or failure to refund, I will not use this company again and suggest other consumers beware.

UPDATE: 6 January - still no response or refund recieved 3 and a half business days later, so now this issue in the hands my credit card company as the Bed Supermarket talk a good talk, but don't deliver customer care in case of an issue.

Delivery times are stated as 3 to 7 working days.
Apparently the delivery company has their own working days
Ordered mattresses on 16th didnt get conformation till the 21st where they are trying to upsell delivery options which i did not want or need.
Tried saying i cancelled a date for the 24th before i was even sent the date?.
Tried to ring both companies which is a waste of time but emailed the delivery company and bedsupermarket to say i didnt cancel any date. Eventually got through to bed supermarket and told them i needed the mattresses by a certain date as i was redocorating while the family was away and they would fly back on the 5th and it needed to be done before then. I know have a scheduled date for the 8th which is not suitable as would have my kids not sleeping on mattresses for 3 days

They could have easily cancelled the order.

They also pretend that the delivery company is seperate but its the same hold music

Then recieved an email on the 22nd that the date was set for the 24th. Havent had no answer today so on hold to both companies

Refund my money and i am not having no deductions as distance selling and i can refund it.
New edit. Only sent one of the mattresses ordered nearly a month after ordering delivery driver says ring the office (no contact by the company to say this is happ3nning and as per above why bother wasting my time ) says mattress made to order but the packaging it came in looks like its bit sat in the mattress for years!
Product seems substantial though
Where is my other mattress?

Very happy with my ottoman bed, well made and sturdy base, good storage. Polite and efficient delivery. Would recommend without hesitation