Ordered early January and the bed arrived 2 weeks later..great up until that point!!! Due to decorating the room, I didn’t unpack the bed straight away and have now found that the divan was delivered... Voir plus
The Bed Supermarket
Merci de votre visite sur Trustpilot. Malheureusement, nous avons été contraints d'interrompre temporairement la publication de nouveaux avis sur cette page. N'hésitez pas à nous contacter si vous avez des questions.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Top quality bed, exactly what we had hoped for. We had family staying at short notice so were frantically getting a spare room ready. The bed is so comfy we've started using this as our own room and p... Voir plus
A very comfortable mattress at a reasonable price. I needed a new king size mattress for my guest bedroom. I didn't expect to get it in time for my daughter's planned sleepover event, but these guys w... Voir plus
Lovely comfy mattress at a bargain price. Took a bit longer to be delivered than was advertised ,but couriers were efficient in the end. I would have appreciated a delivery update after it didn't a... Voir plus
À propos de l'entreprise
- Magasin de lits
- aussi dans
- Magasin de matelas
À propos de The Bed Supermarket
Écrit par l'entreprise
With over 25 years experience in the bedding industry, we have worked in all sectors of our marketplace including, manufacturing, retail and logistics.
Working with some of the biggest brand names in the industry over the years, has enabled us to gather a huge amount of knowledge and experience.
Our Dream has always been to create the ultimate bed buying experience for our customers and we believe by creating The Bed Supermarket we have done just that!
Our huge knowledge of product sourcing from across the world as well as a wealth of experience in website development has been seamlessly coupled with a longstanding and trusted relationship with our manufacturing and logistics partners.
We very much hope that results in the ultimate combination of quality and service giving you, our customers, the best possible shopping experience.
Coordonnées de contact
Jupiter House, Shrewsbury Business Park, SY2 6LG , Shrewsbury, Royaume-Uni
- 03455120065
- info@thebedsupermarket.co.uk
- thebedsupermarket.co.uk
Great company
Good quality mattress purchased, good prices, very good customer service, and delivery company were great too. Nothing negative to say, would definitely recommend after our experience 5* 😃 Date is approx we ordered on a black Friday deal so it's about then 🤔😉
5 novembre 2025
Avis spontané
Réponse de The Bed Supermarket
Hello Kim,
Thank you so much for the 5★ review! We’re delighted to hear you were happy with the mattress quality, pricing, customer service, and delivery experience. Black Friday can be a busy time, so we really appreciate your patience and your recommendation. Thanks again for choosing us!
Kind regards,
Megan
Let down yet again same story
Would give them zero stars if that was an option, thought id give them a 2nd chance after terrible service 1st time round as was advised delivery company had changed, so ordered on the 5th january, still no delivery date it's beyond a joke should have read the latest reviews if I dont have a date by Tuesday order will be cancelled, only order online as im disabled and find it hard to go out shopping disgrace of a company
16 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Fiona,
Thank you for taking the time to leave a review, and we’re very sorry for the frustration caused by the delay to your order.
We never want any customer to have a negative experience with us, and customer satisfaction is a top priority at The Bed Supermarket.
Unfortunately, over the Christmas and New Year period we were affected by a combination of our manufacturing shutdown and severe weather conditions, including heavy snowfall at our depot, which temporarily prevented deliveries from leaving as planned.
We completely understand how disappointing this is and sincerely apologise for the inconvenience caused. To resolve this as quickly as possible, we have taken immediate action by partnering with an additional delivery company and are working hard to process all orders as a priority. We expect delivery times to return to normal within the next 7 days.
All affected customers have been contacted with updates, and our logistics partner will be in touch directly regarding delivery arrangements.
Thank you for your patience and understanding during this unexpected situation. If you require any further assistance, please contact our customer services team and we will be happy to help.
Kind regards,
Customer Services Team
The Bed Supermarket
Order took a while to arrive
Order took a while to arrive. However the mattress is really comfortable and well worth the wait, great value too.
16 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Janet,
Thank you for your feedback! We appreciate your patience while waiting for your order and we’re delighted to hear that the mattress was well worth it in the end. Great comfort and value are exactly what we aim for.
Kind regards,
Megan
Would give 0 stars if I could
Would give 0 stars if I could.
I ordered a “firm/extra firm” double-sided mattress from The Bed Supermarket. What I received was nowhere near firm — I sank into it completely, and after just a few nights of trying to make it work, I developed significant thoracic and spinal discomfort.
I even bought plywood to place under the mattress, thinking maybe it was my bed frame — no change. It’s simply a bad product falsely advertised as supportive.
On top of that, delivery took longer than their stated 3–7 days (mine arrived on the 8th working day with zero communication).
I asked for a refund and was told I was outside the 14-day return window — even though this was a case of misrepresentation, not buyer’s remorse.
Customer service now refuses to offer a full refund, and replies have gone silent after I brought up my rights under the Consumer Rights Act 2015.
I’ve escalated to my payment provider and will be filing a complaint with Trading Standards. If you care about your spine, sleep, or money, avoid this company at all costs.
UPDATE: Even being told my case is being prioritised, it has been a whole day since anyone contacted me with any next steps. If you don’t want your time wasted I urge you not to buy ANYTHING from these people.
16 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello JoJo,
Thank you for your review. I’m very sorry to hear about your experience and the issues you’ve faced with your mattress and delivery. I have raised this matter with our Aftercare team, and they will be in touch with you shortly to get this resolved as a priority.
We sincerely apologise for any inconvenience, and will look into getting this resolved quickly.
Kind regards,
Megan
VERY TERRIBLE CUSTOMER SERVICE
Response to Megan- your useless reply does not help me . Your company is a fraud and I’ve reported you lot to trading standards you have illegally taken money from me and not delievered the goods ?! I do not give a crap if you’re experiencing issues with your 3rd party companies . If you can’t handle orders SHUT THE COMPANY DOWN ASAP.
VERY TERRIBLE CUSTOMER SERVICE
Ordered bed on 26th December as per their website delievery between 3-7 days and. It’s 16th January 2026 still no delivery of bed and no communication. Fed up of chasing , terrible AI responses. Close this company down asap
26 décembre 2025
Avis spontané
Réponse de The Bed Supermarket
Hello Jot,
Thank you for taking the time to send in your feedback. I can assure you that we are absolutely not AI. We’re a small team, and I apologise if our previous response felt impersonal or slow.
We have had a slight back log with deliveries due to the bad weather last week. We have partnered up with an additional courier service to get this resolved as quickly as possible.
Emails were sent out earlier this week to all customers to inform them of this.
The courier will be in touch to confirm timeslot for your delivery shortly.
If there is anything else I can assist you with please let me know.
Kind regards,
Megan
steer clear
I ordered a mattress as it stated 3 to 7 business day delivery. The mattress took 14 days to arrive and the excuse given was that it was the snow!! When I received the mattress it is exactly the same as one I paid half the price they have charged and I had to get rid of the first one because of inferior quality. I am not at all happy with this and would tell everyone to steer clear at all costs.
15 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Peter,
Thank you for taking the time to send in your feedback.
We are sorry to hear that you are unhappy with your experience and appreciate the opportunity to clarify the situation.
Your order was sent to the manufacturer on the 5th, as they were closed over the festive period. Once production resumed, the mattress was completed and dispatched as quickly as possible. Unfortunately, adverse weather conditions at the time did cause some disruption, as couriers were unable to carry out deliveries safely. While we understand this was frustrating, driver safety is always a priority.
Your mattress was delivered on the 12th, which equates to 6 working days from when it reached the manufacturer, excluding the festive closure period. This falls within the stated delivery timeframe once these factors are taken into account.
Regarding the mattress itself, we are sorry to hear that you feel it does not meet your expectations. If you believe there is a fault or would like us to look into this further, please do get in touch with us directly and we will be happy to review this with the manufacturer on your behalf.
You can send in images directly to info@thebedsupermarket.co.uk
Kind regards,
Megan
Réponse de The Bed Supermarket
Hello Nicola,
Thank you for your kind comments.
We’re really pleased to hear that you found the delivery drivers to be lovely. We’ll be sure to pass your feedback on to them, as it’s always appreciated.
Kind regards,
Megan
Best experience with an online purchase…
Best experience with an online purchase of this size. The price, quality and delivery was all tip top. Even corrected my ordering errors with no issues - nice to speak to a human!
17 décembre 2025
Avis spontané
Réponse de The Bed Supermarket
Hello Pauline,
Thank you so much for your lovely feedback.
We’re delighted to hear that everything went smoothly and that you were happy with the price, quality, and delivery. We’re also glad we could help sort out the ordering changes for you.
Thank you again for choosing us, it really is appreciated.
Kind regards,
Megan
AVOID AT ALL COSTS!!
UPDATE!! Not a scam but a horrendous company, do not buy from here.
communication has happened on the 15th after numerous emails and calls to yourself.
We ordered the product on the 29th December with the first communication on the 15th January.... When placing the order it says 3-7 working days delivery but this company thinks it's acceptable to first start communication 2 weeks after the purchase and only communicate when threatened with a refund. We have consistently tried to call the number provided on the website to no one answering the phone. As we have tried again today.
My wife spoke to someone in your office and request to cancel the order and refunded as we no longer want the product. Was told it would need to be checked and called back..... Still waiting on that call back .
If you was as good as answering the phone as you are replying to reviews the company might do well.
So as per requested on the phone we would like order number MS21543 cancelled and refunded.
AVOID AT ALL COSTS!!!
SCAM ALERT.. mattress ordered on 29th December. No communication even though numerous emails sent and impossible to get through on phone. When you call the number provided by shop it's a different business
13 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Marc,
Thank you for your review. We’re really sorry to hear about your experience and understand your frustration.
This is absolutely not the level of service we aim to provide. We would like the opportunity to look into this for you and resolve the issue as quickly as possible. Could you please contact us with your order number so we can confirm the details and assist you further?
You can reach me on info@thebedsupermarket.co.uk
We sincerely apologise for the lack of communication and any confusion caused. We’re keen to put this right and help get your order sorted.
Kind regards,
Megan
*UPDATE 15/01
I am concerned with your scam alert reference as you mention in your review that the number you called went to a different company so if you can please check you entered the correct number as the number for us is as stated on our website 0345 512 0065.
We have now followed this up and contact was sent to your wife on 13/01 with the following update:
Dear Customer,
We wanted to provide a quick update on delivery times.
Following the Christmas and New Year shutdown period, heavy snowfall at our depot last week meant we were unable to send out any deliveries, which has temporarily slowed our schedule.
To catch up, we are partnering with an additional delivery company and are aiming for our delivery times to be back to normal within the next 7 days. You can expect our logistics partner to be in touch with you over the coming days regarding your delivery.
To help us focus on processing orders, we kindly ask that you wait for updates from us, we will contact you directly if there are any further changes.
We apologise for the inconvenience and thank you for your patience.
Kind regards,
Customer Services
The Bed Supermarket
Tel: 0345 512 0065
www.thebedsupermarket.co.uk
info@thebedsupermarket.co.uk
The good news is we have done what we said and your item is now scanned in and your delivery is now being planned for the next few days.
Please allow our courier to provide you the delivery date and if you have any problems please dont hesitate to get in contact with us.
Appalling company
Would update my review from my order last year but can’t find it due to the influx of people with similar issues to me since then!
I have had a now over 2 month ordeal with this company. My original order was on 8th Nov. After firstly receiving the wrong mattress with busted seams almost 2 weeks late, then waiting for a replacement that once delivered we discovered had stains all over it, to another wait for that to be replaced. We finally got the correct mattress on 16th December. It also had a dirty scuff mark on one corner that we cleaned off as couldn't bear to go through yet another swap out so close to Christmas.
18th December received an email from Ashley advising they would credit £50 compensation which as of today 12th January still has not reached me
I would urge everyone to avoid this company . I will update again if I ever actually receive this £50
12 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Mel,
Thank you for your feedback, and I’m very sorry to hear about the experience you’ve had.
We tried to call you this morning but were unable to get through. I’ve spoken to our accounts team, and they processed your £50 compensation refund earlier today. Please allow up to 3 working days for it to appear in your account, depending on your bank.
We sincerely apologise again for the delays and the frustration caused and appreciate your patience.
Kind regards,
Megan
We ordered a king mattress getting lied to as not delivered
We ordered a king mattress got a email to say delivered friday the 9th january then was cancelked due to bad weatger which was fine as the stirm was coming they resheduald for monday between 7am and 10 no mattress after staying in taking a day off wrk unpaid not even a message or call to say beds not coming .after mutiple messages and email fianalky got a bullshit repky saying not delivered due to bad weather no weather warnings in place a croc of shit if i ever herd wish had never ordered ads on them all tge time avoid i say message to say whens the mattress coming if not herd back will want a refund and get from a reputable place as this is almost scam like this company needs training on customer service once asjed for refund no contack strange that
Finally got mattress which not as quality as expected got told they would give some compensation after bed was delivered but when contacted them told not to email to that email guess what no compensation would of bought more beds if this hadnt happened and seen the mattress would avoid in future as this company cant even lie straight the replys to this are generic and not individual and say the same shit i was tempted to report to trading standards
9 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Brent,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. We understand how frustrating it must have been to take time off work and not receive your mattress as expected.
We always aim to provide clear communication regarding delivery changes, and it’s concerning that you did not receive timely updates. We take your feedback seriously and will review our delivery processes and customer service training to prevent this from happening in the future.
I will speak with the accounts team and ask them to action your refund.
Thank you for bringing this to our attention.
Kind regards,
Megan
Beds and mattresses were lovely
Beds and mattresses were lovely. Really pleased. Delivery was on time and was carried into our bedroom. Lovely delivery people.
7 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Yvonne,
Thank you so much for your kind feedback! We’re delighted to hear that you’re really pleased with the beds and mattresses, and that the delivery went smoothly with our team carrying everything into your bedroom. We’ll be sure to pass your compliments on to the delivery team. Enjoy your new bed!
Kind regards,
Megan
Use Bensons
Over 2 weeks, no bed, 2 deliveries cancelled last minute citing bad weather..(where) no snow on roads the whole way from Manchester to my house on either of the days. (severely doubt Sussex to Manchester has any issues, certainly none on AA traffic or google). My guess is they want more product on the van and think promising delivery days and cancelling them 2hrs before delivery is due is okay. As if people don't take holidays etc to be in for deliveries. Then when you contact them they don't answer. Asked for order to be cancelled and asked for refund.. no answer. Scammers
12 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello John,
Thank you for taking the time to send in your feedback, and we sincerely apologise for the delays.
The safety of our drivers is very important, and the weather has impacted some deliveries. We are currently arranging an alternative courier to get your order to you as quickly as possible and will be in touch shortly with an update.
We truly appreciate your patience and understanding while we resolve this.
Kind regards,
Hannah
Regret buying!
Honestly the worst company, they keep rescheduling the date when it was supposed to be delivered. They keep changing the date due to weather which is a lie as Ive been checking the weather and no issues there. And I’ve been on call for over 30min and no one is picking up. I regret wasting my money and now I’m stuck trying to call and cancel it for good I’m done waiting.
12 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Sara,
Thank you for your feedback and for taking the time to speak with me today. We sincerely apologise that we were unable to deliver your order on time.
Your refund has been processed today, and please allow up to 3 working days for it to appear in your account, depending on your bank.
We’re very sorry for the inconvenience caused and appreciate your patience.
Kind regards,
Megan
Very very bad experience with them
Very very bad experience with them, even I don’t want to give them 1 star, place order to get it in 3-7 working days, and after cancelling my delivery 3 times, today 12/01/26 they supposed to be deliver between 7-10 and and at 9:51 I got message and email they cancel my delivery again, what the shit service is it and they not picking up my call now never ever buy from them anything,
12 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Mish,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration and inconvenience this has caused.
We have tried to contact you today but were unable to get through. We will try again shortly, as we would really appreciate the opportunity to speak with you and do our best to make this right.
Kind regards,
Megan
We are so happy with our purchase
We are so happy with our purchase! The bed was newly made, it smelled of fresh wood. The assembly was easy, delivery was smooth. I definitely recommend them. Thank you!
23 décembre 2025
Avis spontané
Réponse de The Bed Supermarket
Hello Diana,
Thank you so much for your kind words! We’re thrilled to hear that you loved the fresh wood scent, found the assembly easy, and had a smooth delivery experience. Your recommendation truly means a lot to us. Enjoy your new bed, and thank you for choosing us!
Kind regards,
Megan
I am so happy for choice the best…
I am so happy for choice the best mattress
Very comfortable
11 janvier 2026
Avis spontané
Réponse de The Bed Supermarket
Hello Iwona,
Thank you so much! We’re delighted to hear that you’re happy with your choice and that the mattress is very comfortable. Wishing you many nights of great sleep!
Kind regards,
Megan
Great service,delivered with care &…
Great service,delivered with care & took my old one away,really pleased with the quality of the mattress and it is very comfortable,and good value for money
17 décembre 2025
Avis spontané
Réponse de The Bed Supermarket
Hello Ken,
Thank you for your wonderful feedback! We’re so glad you were pleased with the service, the careful delivery, and the removal of your old mattress. It’s great to hear you’re happy with the quality, comfort, and value for money. Enjoy your new mattress, and thank you for choosing us!
Kind regards,
Megan
Lead times NOT as advertised after a…
Lead times NOT as advertised after a over a week (and waiting about 30 minutes on the phone) . I calcelled my order. Not before the agent bitched about the weather and their delivery partner. This was yesterday.
Ordered another mattress that same day elsewhere its coming tomorrow.
Dont waste your time here.
30 décembre 2025
Avis spontané
Réponse de The Bed Supermarket
Hello James,
Thank you for your review, and we’re sorry to hear about your experience.
We’d really like the opportunity to look into what happened with your order and the service you received. If you’re able to provide your order number, we can investigate this further and address your concerns.
Thank you for bringing this to our attention.
Kind regards,
Megan
I was not sure about using them as they…
I was not sure about using them as they were very cheap but the quality of the beds far exceeded my expectations. They were lovely for the price.
22 décembre 2025
Avis spontané
Réponse de The Bed Supermarket
Hello Diane,
Thank you for sharing your experience! We’re so pleased to hear that the quality exceeded your expectations and that you were happy with the beds, especially for the price. Your feedback means a lot to us, thank you for choosing us!
Kind regards,
Megan
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.