The Bed Supermarket 

It’s the 21st Jan, 2026 and I write this whilst on hold for the umpteenth time to them- no one is answering the phone or emails. I ordered and paid for my bed on 29th December. Duo delivery were meant to deliver on the 8th January but were a no show. Bed supermarket told me the van had broke down! V1 to over apparently but I’ve still yet to receive my bed and they tell me the bed supermarket didn’t send it to them. I have looked on companies house today and can see the company has applied to strike off. I am disgusted with the customer service and communication….

Customer service is horrendous, I ordered 6th of January, today is the 21st, I've been told my order is made and ready for the courier to collect, I've made several calls, been told I'd get a call back, I got no call back, which was promised on that day. Now the phone line is constantly engaged and you can't get through, I tried email and asked for a refund, I was told to email, I got an automatic email which basically said we are concentrating on orders and to busy to reply, so I can't contact them or call for a refund. I want to go to another company give them my custom. In the meantime, my mother lies inbed I'll, I tried to get her a little bit of comfort while she is in a bad way.
So, no refund and no matress, if that's what you want, go ahead and order.
They don't forget to send you sales emails.

Absolutely terrible !!
Ordered and paid in full Dec 2025, order confirmation received but then NO further correspondence.
Jan 2026 still no contact and NO bed.
Sent 2 emails , completed the online enquiry form and tried to contact them via phone, 3x phone rang and then was disconnected, on 4th time on hold for 2 hrs had to disconnect because had other things to do.
Now going to contact parent company if still no response will start putting my experience on social media and contacting trading standard and TV programmes.

Product looked great online but delivery times are a piece of fiction. Trying to get an update on progress of order is impossible. Avoid this company at all costs!

Are you about to go bust??
Can't get hold of you and info on companies house suggests problems.
Happy to remove this when I receive my refund
Order TBS31373

Like all the other reviews I am still waiting for my mattress to be delivered. Same excuses as other customers. They need to change the delivery information on their website if they can't deliver in 3-7days.
The snow was very short lived and all other companies have managed to get items delivered. Not good enough

I bought 2 beds at a cost of £700. I gave a months notice for the date of delivery (I didn't want them prior to this date). I emailed and got confirmation and I also phoned to get verbal confirmation. The customer service was excellent (at this point).
Unfortunately, on the day of delivery, nothing arrived! I phoned and was given an apology and that someone would get back to me. I made it very clear that I needed the beds ASAP as my elderly parents were moving in, and at this point, they would have no beds to sleep in.
Unfortunately, no one got back to me and I have spent the last two days trying to call them. At first, no one answered. Then it changed to the phone not even ringing, and today, the recorded message says "No one available."
I am seriously worried that this company has taken my money and is no longer trading!!

Ordered 27th of December. Delivery was meant to be 13th of January. Canceled due to bad weather.
Today is the 21st of January and I got an email saying: We believe your order has been delivered. Please rate it. Well, I've not heard anything regarding the rescheduled delivery and I'm still sleeping on the floor so the rating is 1.

Still no delivery date 6 weeks after order. Very difficult to get any response from company re delivery or refund - very frustrating

SHOCKING CUSTOMER SERVICE. FULL OF FALSE PROMISES. OVER 3 WEEKS SINCE I ORDERED AND STILL NO SIHN OF THE MATTRESS COMING. THEY DONT ANSWER MY EMAILS OR PHONE CALLS. I HAVE HEARD THEY HACE CHANGED DELIVERY COMPANYS, I HAVE JUST PAID 35.00 TO THE OTHER COMPANY TO UPLIFT OLD MATTRESS. I HAVE TWICE ASKED FOR MY MONEY BACK, THEY IST SAID THEY WOULD GIVE ME 30.00 GOOD WILL, BUT NEVER GOT IT THEN TOLD IT BE 30 DAYS BEFORE I WOULD GET MY REFUND. THIS IS ILLEGAL, IT SHOULD BE 14 DAYS. IM STILL WAITING SO I WILL BE CONTACTING MY BANK TO TRY CLAIM THE MONEY BK FROM THEM. PLZ PLZ STAY CLEAR. THEY WILL PROB REPLY AND TELL MORE LIES. SHOCKING. TWO DAYS AFTER THIS MESSAGE I STILL DONT HAVE THE MATTRESS OR THE 30.00 GOOD WILL PAYMENT. JUST MORE LIES

SO STILL NOT HEARD ANYTHING FROM YOU I WANT MY MONEY BACK. IVE BEEN ON TO THE FRAUD SQUAD. YOUR NOT A LISTED COMPANY. YOU STILL DONT ANS YOUR PHONE AND U DONT ANS TO E MAILS.Its quite obvious that im not going to receive my mattress therefore please CANCEL this order and return my money.
So they got in touch but cannot get thru to them again i tried calling all agents busy then cut off i dont know what to do now do i look elsewhere or keep with this company . Maybe they will ans me again.
Cannot get in touch with them now don't ans e.mails phone just rings off. I went with this company cos they had good reviews but now? I ordered my mattress on the 5th.

Ordered on the 1st January as needed for guests staying over on the 16th . Delivery approx 3-7 working days. So that was ok worst case I receive by 12th January.
Still not received guests came and went home no mattress to sleep on, how embarrassing for us.
19th January still no communication from delivery company.
18 days later, 12 working days later.
Please do not blame delay on the snow, one maybe two days of bad weather.
I placed an order from curry’s on 8th January still received it on 10th.
Not good enough, shocking communication no update unless you email them, then no proper update.
Are we living in the 80s here.
I work as a complaint manager for a company and this would not be acceptable to our company.
I don’t like leaving reviews for companies but this is absolutely shocking service.

Automated response. Not received any communication from delivery company. Now been 3 weeks waiting.

This mattress is so uncomfortable is macking my back pain worse i need to return this asap if you want orthopaedic mattress dont buy from hear terrible . THAY HAVE NOT HELPED ME OR REPLACED THIS TERRIBLE MATTRESS. DONT BELIEVE WHAT THAY UNDER WRITE!! THAY LIE!!!!

The mattress which one I ordered it’s great and very comfortable for sleeping. I gave you only 4 stars because of delivery very late time 16 days. Anyway thank you guys for great product 👍🏻

Cancelled my order before it was dispatched. That was three weeks ago yet I still haven't received my refund. Their 30 day refund policy contravenes consumer law. Which is set at 14 days. Gave them three days warning I'd be applying for a chargeback with my provider. Which I've now done. They couldn't even be bothered to respond to that, let alone make the refund.

They've stated in response to other negative reviews that they're slower to respond to customers because they're a small team. Yet they find the time to respond to almost every negative review they receive here.

One to be avoided.

The worst online shopping experience i have had to endure. A month, no delivery. I have just received an email saying my mattress was delivered. Customer Service is basically non existent. Disappointed!

Good price. Good quality product. Great service. I was a bit heavy handed inserting one of the bed feet which broke. This was quickly replaced free of charge.
Good communication throughout.

The company were very helpful and the delivery guys took the mattress upstairs to the room i wanted the mattress is good quality and comfy so all excellent

Ordering was easy, love the fact ibcan gwt a bed for a fat person. Means me and the mrs can do what we need tonwithout breaking the bed again

I ordered an ottoman bed base which arrived around a week later. The base is very sturdy and the lift mechanism is easy and light to lift. I paid for the set-up and old bed removal feature, which the team did speedily and professionally. I was also kept up to speed all through the process re delivery. Highly recommend this company.