I paid £27 for a hair product on 2nd December,2025 and I have never received it. I can't contact them at all via their supposed website or FB. I wouldn't give any star only I have to in order to proce... Voir plus
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Lisez les avis des autres
As others have written, I have not received my order which cost £119! I emailed them which bounced back, used their contact form (before their website was taken down) & contacted them on social media.... Voir plus
I ordered a Molton Brown shower gel and a Black Pepper candle as a last-minute birthday gift, and they turned out to be an absolute winner! Both items arrived right on time (phew!) and made the birth... Voir plus
L'entreprise a répondu
I recently purchased the Milton Brown Coastal Cypress & Sea Fennel aroma reeds from The Courtyard Spa, and I couldn’t be more pleased. The fragrance is absolutely lovely—fresh, soothing, and long... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.
Coordonnées de contact
Bradford Court 123-131 Bradford St, B12 0NS, Birmingham, Royaume-Uni
- concierge@thecourtyardspa.store
- thecourtyardspa.store
3,3
Moyen
100 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I purchased 2 Molton Brown handwash on…
I purchased 2 Molton Brown handwash on the 15th November. I still
Haven’t received. I cannot get a response on email and there is no phone number.
Do
Not buy from here
1 décembre 2025
Avis spontané
I wouldn’t bother ordering from this company.
Still haven’t heard back from you regarding my return.
12 novembre 2025
Avis spontané
The customer service is horrible and I…
The customer service is horrible and I didn’t receive my products
12 novembre 2025
Avis spontané
Great service
Items were perfect, packaged beautifully and delivered quickly. Would definitely purchase from here again
30 octobre 2025
Avis spontané
Amazing products available at great…
Amazing products available at great prices.
18 novembre 2025
Avis spontané
Quick delivery of product and great…
Quick delivery of product and great price
7 novembre 2025
Avis spontané
Terrible customer service & theft
Terrible customer service. Ordered a product in 19.09.25 and paid for next day delivery. Have since emailed on 25.09.25, 29.09.25, 28.10.25 & 03.11.25 and not once have I received a response.
I can also see that they are flooding their trust pilot with positive false reviews to hide the true negative ones.
Would appreciate my money back
19 septembre 2025
Avis spontané
Skincare
Ordered from the Rosalique skincare range and was very pleased with both the product and the price. Prompt delivery and well packaged
1 octobre 2025
Avis spontané
Excellent value for money
Thank goodness I received an email from the courtyard spa as I immediately put in another order. My last order, I gave away as gifts and everyone was so pleased with them. This order is for myself and hubby, a little treat before Xmas.
13 novembre 2025
Avis spontané
Nice easy experience
Nice easy experience, delivered on time and as expected.
4 novembre 2025
Avis spontané
Amazing deal!
It is an absolutely brilliant price and it came really quickly. It is packaged beautifully. I would definitely recommend it!
12 novembre 2025
Avis spontané
Great service
I ordered Molton Brown handwash for Christmas gifts.
Delivery was delayed through no fault of the Courtyard Spa team and I received a reassuring email.
Sure enough the order arrived today in perfect condition!
Thank you .
12 novembre 2025
Avis spontané
Milton Brown handwash refills.
I ordered Molton Brown handwash refill. It arrived as expected. I love the product and the fact that its refills give me the opportunity to use less plastic.
11 septembre 2025
Avis spontané
Molton brown gift set
I ordered a gift set as it was the best price I had found anywhere. I was slightly wary, as I'd never heard of the business, but it arrived yesterday and is perfect. There was a slight delay in delivery and the communication from customer service was great and very reassuring. I wouldn't hesitate to use again.
11 novembre 2025
Avis spontané
Recommended
A great business with a lovely product range and great offers to match. I would definitely recommend.
11 novembre 2025
Avis spontané
A newish website with great products at…
A newish website with great products at great prices. Arrival was delayed and I had to chase but customer service was excellent. Since learning Claudia uses Davines I was on the hunt and this was by far the cheapest place, so I didn’t mind the delay. Hope when they are more settled and have ironed out any teething problems, shipping will be quicker!
11 novembre 2025
Avis spontané
Great products and prices
Great products and prices. Top communication re delivery. Happily recommend this site
2 novembre 2025
Avis spontané
Great price and service
Ordered Davies shampoo and conditioner set which was very reasonably priced. Was delivered promptly with no issues.
Some indifferent reviews posted but my personal experience was all good 👍
3 octobre 2025
Avis spontané
Great priced
The prices were the best I could find online.
Delivery was quick
Website east to navigate
Only reason not given five stars is the head on the moisturiser top was broken. I can still use it so didnt bother contacting as dont have enough time for that x
Would def use again though
1 novembre 2025
Avis spontané
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