The Couture Cushion Ltd Avis 

75
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I recently wrote a discredited review of this company as I had several problems when placing my order. However since then it appears that in fact I had been scammed by someone trying to trick me into... Voir plus

Noté 5 sur 5 étoiles

Beautifully made very good quality from start to finish you can design your cushions love the on my bed hotel vibes high customer service

Noté 5 sur 5 étoiles

Amazing little business owned by such understanding, professional people. Beautiful fabric with every little detail done with perfection. Worth the wait and money as you can't buy such high class anyw... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Paid almost 200 for cushion covers plus customs of €89. They never paid for registered post despite the charge of €16. Cushions were dropped outside my house and stolen. They promised to sort it and r... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles

Écrit par l'entreprise

Our beautiful cushions are the haute couture of the cushion world. All our cushions are handcrafted by couture tailors in the UK.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

75 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(75)

24 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Customer Relations

I recently wrote a discredited review of this company as I had several problems when placing my order. However since then it appears that in fact I had been scammed by someone trying to trick me into sending money for the order I had placed. This was very unfortunate for all concerned. My cushions are en route I understand and I look forward to receiving them shortly. I thank Elanor and her team for contacting me to clear the matter up and apologise for any distress which may have resulted.

31 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Cushions

Amazing.. Excellent Service and gave great support throughout and was so quick

1 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing company - top quality

Amazing company!

Eleanor was so great to work with and helped bring my ideas to life using the images I sent. I love that I was sent samples first, it made the whole process feel really personal and reassuring, it was also so helpful to see the fabrics before I committed to buying them.

The cushions arrived quicker than I expected (especially being handcrafted), and the quality is just incredible. They look so beautiful on my bed and I am just so pleased with them.

Would 100% recommend, I will be repurchasing.

17 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Customer service worst I’ve ever…

Customer service worst I’ve ever experienced, would never order from this company again, did not like cushions, lots of faults, company also do not give refunds or returns. Do not order from this company.

9 mars 2026
Noté 5 sur 5 étoiles

Excellent!

Excellent!! I have ordered fabric only. Fabric is beautiful and top quality. I needed some help with my order dispatch time and customer service was absolutely great. Everything went smooth and package was shipped quickly. 100% satisfied!!

5 mars 2026
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Réponse de The Couture Cushion Ltd

We're so pleased, thank you so much for taking the time to kindly leave us a review! It means the world! To obtain a 100% satisfaction level is phenomenal- thank you so much!! We hope to help with any future projects you have soon, The Couture Cushion Team

Noté 3 sur 5 étoiles

Good product but poor communication

Good quality product however delivery longer than expected and no communication despite sending various emails & contacting via Facebook messenger which I had done before placing the order as had a question which was responded to so felt as though I was just being ignored. The company never responded to any of my emails.

17 février 2026
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Réponse de The Couture Cushion Ltd

After emailing regarding this review to find out some more information. We do hold our hands up and we did not respond to an email, because we responded via Facebook. We are sorry if this was a misjudgement on our behalf and you felt ignored by this.
We are however pleased you received your cushions 2 days later.

Noté 5 sur 5 étoiles

Great quality

Great quality

12 février 2026
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Réponse de The Couture Cushion Ltd

Thank you for taking the time to leave us a review - we're so pleased you enjoy the quality of our soft furnishings! It's what we pride ourselves on. We hope to help again in the near future - The Couture Cushion Team

Noté 5 sur 5 étoiles

Definitely sent for samples of the material you want your items to completed with

Cushion covers were exceptional. The sewing was faultless and I am delighted with them. Timescale etc all great and would definitely order again

6 janvier 2026
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Réponse de The Couture Cushion Ltd

This has made our day!! Wow, we are absolutely delighted that you are so delighted. I'm so glad you appreciated the skill in our sewing, flawless is absolutely our only standard!! We hope to help with any future projects in the near future, The Couture Cushion Team x

Noté 5 sur 5 étoiles

Good all round

Good all round. Quality was as you expected and delivered on time

6 janvier 2026
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Réponse de The Couture Cushion Ltd

This is a lovely review, thank you so much for your time. We're so glad you loved our quality of our craftsmanship and that your order was delivered on time! We hope to help you again soon in the near future! The Couture Cushion Team

Noté 5 sur 5 étoiles

Beautiful cushions

Beautiful cushions. Excellent customer service from Eleanor, who was very helpful in suggesting fabric for my lounge sofa. I'm highly satisfied. 😁

14 janvier 2026
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Réponse de The Couture Cushion Ltd

This has made our day! Thank you so much for your kind and honest review - it truly does mean the world. I'm so glad Eleanor has provided an excellent customer service experience - we hope to help again in the near future! The Couture Cushion Team x

Noté 5 sur 5 étoiles

On time

On time. Vvvv

14 janvier 2026
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Réponse de The Couture Cushion Ltd

We're so pleased your cushions arrived to you on time, giving you more time to enjoy them fully! Thank you for your time in leaving us a review, we're here for any future projects. The Couture Cushion Team x

Noté 5 sur 5 étoiles

Used before excellent quality

Used before excellent quality

14 janvier 2026
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Réponse de The Couture Cushion Ltd

Thank you so much for kindly taking the time to leave us a review. Appreciate your repeat custom and if we can be of any help in the future - do let us know! The Couture Cushion Team

Noté 5 sur 5 étoiles

Beautiful cushion

Beautiful cushion, soo pleased. The Couture Cushion are a great company to deal with, high quality products, excellent customer service

14 janvier 2026
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Réponse de The Couture Cushion Ltd

What a lovely review, thank you so much for kindly taking the time to do this. We're so pleased you value our customer service so highly and love our craftsmanship! That overall you are soo pleased. Soo are we!! We hope to help again soon with any future projects, The Couture Cushion Team x

Noté 5 sur 5 étoiles

Beautiful

Beautiful, well made cushion covers, with loads of choice.

14 janvier 2026
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Réponse de The Couture Cushion Ltd

Thank you so much for your time in leaving us such a lovely review, we're so pleased you appreciated our craftsmanship and you enjoyed the choice on our website! We have just added more - including curtains! We hope to help with any further projects again soon, The Couture Cushion Team x

Noté 5 sur 5 étoiles

Fabulous quality

Fabulous quality
Amazing
Thankyou

5 décembre 2025
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Réponse de The Couture Cushion Ltd

Hello, thank you so much for taking the time to leave us such a lovely review! It means the world to us. We're so pleased you enjoyed our quality and we hope to help again in the future! The Couture Cushion Team x

Noté 1 sur 5 étoiles

Terrible company

Would give less if I could. Bought six inner cushions two weeks ago. No dispatch info or delivery. No cushions received. Have emailed a few times and been flat out ignored. Do not shop here. They are con artists. They will never honour your purchase. Just take your money and run.

7 décembre 2025
Avis spontané
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Réponse de The Couture Cushion Ltd

Unfortunately we hold our hands up to a supplier issue with your order which was placed at the start of December. With the demand exceeding anything we would ever have imagined - with an obvious time limit before we closed on the 18th. We could not dispatch your inserts in a timely manor. Please accept our sincere apologies. We are absolutely not a con artist, just a small business struggling during a very busy time period.

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