I recently wrote a discredited review of this company as I had several problems when placing my order. However since then it appears that in fact I had been scammed by someone trying to trick me into... Voir plus
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Lisez les avis des autres
Beautifully made very good quality from start to finish you can design your cushions love the on my bed hotel vibes high customer service
Amazing little business owned by such understanding, professional people. Beautiful fabric with every little detail done with perfection. Worth the wait and money as you can't buy such high class anyw... Voir plus
L'entreprise a répondu
Paid almost 200 for cushion covers plus customs of €89. They never paid for registered post despite the charge of €16. Cushions were dropped outside my house and stolen. They promised to sort it and r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our beautiful cushions are the haute couture of the cushion world. All our cushions are handcrafted by couture tailors in the UK.
Coordonnées de contact
Bonds Lane, SG188AY, Royaume-Uni
- thecouturecushion@gmail.com
- thecouturecushion.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Beautifully made very good quality from…
Beautifully made very good quality from start to finish you can design your cushions love the on my bed hotel vibes high customer service
Customer Relations
I recently wrote a discredited review of this company as I had several problems when placing my order. However since then it appears that in fact I had been scammed by someone trying to trick me into sending money for the order I had placed. This was very unfortunate for all concerned. My cushions are en route I understand and I look forward to receiving them shortly. I thank Elanor and her team for contacting me to clear the matter up and apologise for any distress which may have resulted.
This is the second time I have ordered…
This is the second time I have ordered from this very talented group of ladies.
Their products are beautiful and well finished. Customer service was excellent. Very good value for money will be using them again.
My questions were always answered…
My questions were always answered promptly.
I'm really happy with my cushion covers and would definitely recommend using couture cushion to others.
Cushions
Amazing.. Excellent Service and gave great support throughout and was so quick
Every order i have received has been…
Every order i have received has been first class and the quality of every cushion is beautiful.
Amazing company - top quality
Amazing company!
Eleanor was so great to work with and helped bring my ideas to life using the images I sent. I love that I was sent samples first, it made the whole process feel really personal and reassuring, it was also so helpful to see the fabrics before I committed to buying them.
The cushions arrived quicker than I expected (especially being handcrafted), and the quality is just incredible. They look so beautiful on my bed and I am just so pleased with them.
Would 100% recommend, I will be repurchasing.
Customer service worst I’ve ever…
Customer service worst I’ve ever experienced, would never order from this company again, did not like cushions, lots of faults, company also do not give refunds or returns. Do not order from this company.
Excellent!
Excellent!! I have ordered fabric only. Fabric is beautiful and top quality. I needed some help with my order dispatch time and customer service was absolutely great. Everything went smooth and package was shipped quickly. 100% satisfied!!

Réponse de The Couture Cushion Ltd
Good product but poor communication
Good quality product however delivery longer than expected and no communication despite sending various emails & contacting via Facebook messenger which I had done before placing the order as had a question which was responded to so felt as though I was just being ignored. The company never responded to any of my emails.

Réponse de The Couture Cushion Ltd
Definitely sent for samples of the material you want your items to completed with
Cushion covers were exceptional. The sewing was faultless and I am delighted with them. Timescale etc all great and would definitely order again

Réponse de The Couture Cushion Ltd

Réponse de The Couture Cushion Ltd
Beautiful cushions
Beautiful cushions. Excellent customer service from Eleanor, who was very helpful in suggesting fabric for my lounge sofa. I'm highly satisfied. 😁

Réponse de The Couture Cushion Ltd

Réponse de The Couture Cushion Ltd
Beautiful cushion
Beautiful cushion, soo pleased. The Couture Cushion are a great company to deal with, high quality products, excellent customer service

Réponse de The Couture Cushion Ltd

Réponse de The Couture Cushion Ltd

Réponse de The Couture Cushion Ltd
Terrible company
Would give less if I could. Bought six inner cushions two weeks ago. No dispatch info or delivery. No cushions received. Have emailed a few times and been flat out ignored. Do not shop here. They are con artists. They will never honour your purchase. Just take your money and run.

Réponse de The Couture Cushion Ltd
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