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Lisez les avis des autres

Noté 5 sur 5 étoiles

Our company worked with The Draw Shop on a corporate training video and the process was excellent from start to finish. Clear communication, a thoughtful creative process, and a final product we were... Voir plus

Noté 5 sur 5 étoiles

The Draw Shop produced a fantastic explainer video for our organization. They were creative, collaborative, and very easy to work with. The project stayed on track, timelines were met, and the outcom... Voir plus

Noté 5 sur 5 étoiles

Fast, Effective, and ProfessionalWe needed a video that captured our brand’s unique message and connected with our audience. The Draw Shop nailed it! They worked quickly, communicated clearly, and del... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Took our money, got halfway through the project and then they literally just stopped responding to everything and disappeared. They stole 15k from us and didn't deliver anything. It's a complete s... Voir plus

À propos de l'entreprise

  1. Société de production vidéo
  2. Studio d'animation
  3. Producteur de film et vidéo
  4. Agence de marketing
  5. Service de montage vidéo

Écrit par l'entreprise

Many businesses are leaving money on the table because they don’t stand out. At The Draw Shop, we use story-based and science-backed formulas to create video content that just works. The Draw Shop, a woman-owned small business, is a premier National and Global Video Production and Marketing Agency focused on providing Full-Service animated explainer and tutorial videos, copywriting services, and graphics for agencies, institutions, companies, and brands in any industry sector. We specialize in exceptional messaging for complex concepts and making content impossible to misunderstand. The team produces video content that utilizes a mix of whiteboard animation, 2D/3D animation, motion graphics, and mixed media for startups to Fortune 500 companies, including Twitter, Cisco, Uber, Aetna, Caterpillar, Thermo Fisher, Bio-Rad Laboratories, Diebold Nixdorf, Google, Lockheed Martin and more. With every piece of content (video, copy, images), The Draw Shop uses cutting-edge marketing tactics and strategy to inspire action and dramatically increase engagement with target audiences. We know that creating content that gets people to take action is critical to attracting more customers and keeping your audience engaged so that you stand out as the best in your industry. Bring us your first question at https://www.thedrawshop.com


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

95 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 1 sur 5 étoiles

This company has been aweful to work…

This company has been aweful to work with. They sell as if they're experts however expect to do a TON of work vs them actually being experts by industry. Besides the amt of back and forth this took for 6 months, the VSL is not performing at all. Ive asked for my $ back per their "Guarantee" in the contract. We'll see if they actually honor their word. I would not work with them unless they have proven results in your industry.

25 mars 2024
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Réponse de The Draw Shop

We appreciate you taking the time to share your feedback. We understand your concerns regarding your recent video campaign and want to assure you that we are committed to making things right.

We recognize that the campaign is still in its early stages and just launched, and we're actively gathering data to assess and improve its performance as quickly as possible, while also being mindful of the time it has been running. Our team is already on the case, reviewing every aspect of the project to ensure an outcome that meets your expectations.

We acknowledge that the time taken in this process was longer than normal and anticipated, which was a key factor in transitioning you to a new Customer Success Manager. This move was intended to provide you with the enhanced support moving forward and the attention your project deserves.

We value your business and are committed to resolving these issues promptly. We take this very seriously and look forward to turning this experience around.

Thank you again for your feedback – it's crucial for our team to continue improving and providing the best service possible.

Noté 5 sur 5 étoiles

Love this team

Love this team! Delivered perfectly.

22 mars 2024
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Réponse de The Draw Shop

Thank you so much, John! Absolute pleasure working with you!

Noté 5 sur 5 étoiles

Great team

I couldn't be happier with the video produced by The Draw Shop. Not only did it showcase my business beautifully, but it also significantly boosted my ROI for leads. Their expertise and attention to detail truly shine through, and I highly recommend their services to anyone looking to elevate their brand presence and increase profitability.

19 mars 2024
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Réponse de The Draw Shop

Thank you Kristen! This brings a huge smile to our faces! We're so happy about your results!

Noté 5 sur 5 étoiles

Had a really great call with this team…

Had a really great call with this team and to be honest was skeptical because I see so many promises out there. It took about a week longer to implement but that was in us in getting them some information. The video they created and the support in launching it was more than I expected. In just two weeks we saw the improvement in our campaign performance that they predicted. Thank you all and I will recommend to others.

23 mars 2024
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Réponse de The Draw Shop

Super fun project! Thank you!!

Noté 1 sur 5 étoiles

Not worth it

I was very excited to do a project with this company. The original price and timeline was reasonable. After a few delays on their end we finally got going. After a few revisions I was still not satisfied and they said any additional revisions were going to cost a lot more to get what I wanted. Normally, I would be ok with that except that a large portion of the process they billed me for (script writing) I did myself and gave to them. I asked if I could get a credit since I did not use their script writer. They refused. I then asked since we stopped in the middle of the process if I could get a partial refund for the work they did not do. Again they refused. So I paid them in full for work they did not do and was unable to get my money back or any of it. Would not recommend this company.

30 mars 2023
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Réponse de The Draw Shop

Thank you for taking the time to share your feedback. We are genuinely concerned to hear about your dissatisfaction with our services, as we strive to ensure every client's experience is positive and fulfilling.

Upon reviewing our records, we were unable to match the name you submitted with this review and the details of your experience with the information we have. To address your concerns appropriately and thoroughly, we kindly request additional information regarding your project. This will enable us to investigate further and work towards a resolution that meets your expectations.

Your satisfaction is of utmost importance to us, and we are committed to resolving any issues in a manner that leaves you feeling satisfied. Please email us at info@thedrawshop.com with more details about your project, including any relevant communication or documentation that can aid in us coming up with a satisfactory resolution.

We appreciate your cooperation and look forward to the opportunity to make things right.

Sincerely,
The Customer Support Team

Noté 1 sur 5 étoiles

Creatives delivering a NEGATIVE ROI - AVOID

(Update: 21/March):
Despite renewed communication ads are continuing to fail to perform as promised - we are currently encountering 200% INCREASE in cost per lead after using their new ads (i.e. The Draw Shop's ad creatives are performing worse than what we were using previously)

Qualitatively, The Draw Shop presents some great-looking ads, however when initially working with them they've promised a 2x improvement in cost of leads for our business.

After working with them, the client success manager that I originally had has switched jobs within 3 months of working with them. Once the VSL was delivered, the new client success manager has a terrible set of availabilities - in order to communicate with them, you need to 'book a time' - except the times available are between 4am - 8am. A 4-hour block of availabilities on most days, at hours that probably don't suit most people. Also found the new client success manager to be much harder to work with than the previous one - which feels like a bait and switch.

The worst thing is that the ads with new creatives have actually performed worse than our original. I've tried getting them to solve, in which case they penned a list of suggested changes, where almost none makes sense to implement (and our current media buyers agree on this).

Hopefully they reach out after this and resolve this (in which case i'm more than happy to review this and readjust my rating), but otherwise would strongly recommend looking elsewhere - really shocking experience so far and has consumed a lot more of my time than originally budgeted which doesn't match what other people have been writing on here.

15 mars 2024
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Réponse de The Draw Shop

Thank you for your updated response. We understand that transitioning to a new Client Success Manager (CSM) and having your current marketing team adapt to different strategies can be challenging. The previous CSM was with us for over a year and at this stage of your project, the team decided it was best to bring in one of our experts to your project to ensure a successful outcome. We acknowledge the frustration you might feel with the change. We also acknowledge your frustration with the increase in the cost per lead and the performance of your campaign. In this particular case, you have existing marketing in place and a team outside of our team, running your campaigns. For any client that is using their marketing team, we have found that a proactive and collaborative approach works best. We understand that our suggestions do not align with your team’s current strategies or the marketing specialist you were working with. As with all clients, we only offer perspectives that have worked in the past and that can enhance your campaigns. It is our understanding that your marketing manager no longer wants to work on the campaign.
We’d like to point out that results in digital advertising can vary and may take time, which is why we allot a suggested period to see those results once your campaigns are launched. Again, we were not the ones running your campaigns and did not have the opportunity to work with them to implement our suggestions. The success stories and positive reviews we've received are a testament to the trust and patience our clients have placed in us, alongside their willingness to embrace new strategies and recommendations whether it is us running their campaigns or we are working with their marketing teams to ensure the successful outcome we set forth. We are hoping you give us this opportunity and have offered complimentary campaign management by our team to do so.
Regarding the scheduling difficulties, we do see that you have had daily interactions communication on What’s App and email with our team, and the difficulty appears that you were not able to find a Zoom meeting on the calendar link that aligned with your time zone, as you are in a different time zone than our regular office working hours. We understand how that can be frustrating, but as acknowledged in the previous reply, but are happy to see that you are communicating.


Our hope is that we can receive answers and visibility to your campaigns so that we can help with our team’s expertise. We cannot force this, but we are here to help should you accept it.

Noté 5 sur 5 étoiles

Quality final product

The Draw Shop delivered a quality final product and were a pleasure to work with. They were very patient with us as we plodded through decisions, wicked fast with deliverables, intuitive with their edits, and they stuck to their end of the bargain.

A couple things that might cause someone to have reservations:
1) We communicated through Basecamp instead of phone/video calls.
2) Cost seems to be on the higher side.

That being said, would definitely work with them again.

2 janvier 2024
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Réponse de The Draw Shop

Thank you so much for your feedback. We understand there may be a learning curve with project management tools and we strive to do our best to use something that keeps files, timeline and communication organized, has an easy interface, and allows for efficiencies. Phone calls and Video calls are available whenever needed! Thanks again for your feedback!

Noté 5 sur 5 étoiles

Wonderful Experience Start to Finish

The process was smooth from start to finish, and the whole Draw Shop team really listed to and responded to our feedback throughout. The videos turned out wonderfully, and should be very helpful in our recruiting process.

19 février 2024
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Réponse de The Draw Shop

So happy to hear this! We really enjoyed working with you!

Noté 5 sur 5 étoiles

Fantastic team of competent people

Fantastic team of competent people, which made the entire experience easy and seamless. Highly recommend them...

31 janvier 2024
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Réponse de The Draw Shop

Thank you so much! It's a pleasure to work with you!

Noté 5 sur 5 étoiles

These guys know how to deliver!

These guys know how to deliver!

I loved working with The Draw Shop.

We spend over $60k/mo-$90k/mo on ads so we needed a professional job done - they delivered in spades.

They are a well-oiled machine. Very methodical. GREAT communication. Fast, and most of all - they produce results!

They cut our appointment costs by over 30% at scale (reducing appointment cost is simple to do when you're only spending $100-$500/day. But trying doing it at high scale is hard).

I cannot recommend The Draw Shop enough.

31 janvier 2024
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Réponse de The Draw Shop

Luke, this is so awesome to hear! The team absolutely loves working with you and we're so excited to watch your continued success!

Noté 4 sur 5 étoiles

Product seemed awesome

Product seemed awesome. Staff was friendly. Pricing did not match the FAQs which was disappointing. Ultimately we have to go another direction for now due to pricing. Will consider you guys in the future.

16 janvier 2024
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Réponse de The Draw Shop

Thank you so much, Matt, for sharing your feedback and for considering our services. We're thrilled to hear that you found the offer awesome and our staff friendly – that's exactly what we aim for!

Regarding the pricing, I want to clarify that you were quoted for a more robust offer, which includes additional features and a performance guarantee compared to our custom short explainer videos mentioned in our FAQs. We understand that this might have caused some confusion, and we apologize for any inconvenience. Our goal is always to provide the best value and tailor our offerings to meet the unique needs of each client. Looks like we did offer you something in your budget, but the timing wasn't right!

We completely respect that budget supersedes the outcome for you at this time. Should your needs change, we'd be excited to revisit how we can work together, ensuring that you get the best solution that fits within your budget.

Looking forward to the opportunity to serve you in the future and most importantly we wish you huge success in your business endeavors!

Noté 5 sur 5 étoiles

Great Team To Work With

We used the Draw Shop to help us develop 9 videos in different languages. Every team member at the Draw Shop was awesome to work with. They responded quickly and offered assistance if needed. Overall great work!

2 octobre 2023
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Réponse de The Draw Shop

Heather! We absolutely LOVE working with you on these videos! Thank you so much!

Noté 5 sur 5 étoiles

Great work

Great work, very flexible, quick turnaround!

8 janvier 2024
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Réponse de The Draw Shop

Thank you so much Ray! We really enjoy working with you!

Noté 5 sur 5 étoiles

Great job

Great job, great communication

10 janvier 2024
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Réponse de The Draw Shop

Thank you so much, Brad! We really enjoy working with you!

Noté 5 sur 5 étoiles

Use their services if you want more revenue.

We used The Draw Shop for our Solar Business to do something completely different than our competitors in order to standout from all the saturation in the industry and build trust with our customer base. The Draw Shop’s approach to bring in leads, appointments and sales was a breath of fresh air and not only did we generate appointments from the Video Marketing Funnel they did for us, those appts closed at an incredibly high ratio because of the quality of lead! We LOVE The Draw Shop and continue to use their services to this day! 10/10 recommend them. Their team is so helpful, cheerful, and eager to go above-and-beyond to see you successful.

22 juin 2023
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Réponse de The Draw Shop

Wow! Thank you so much Anthony! This brings huge smiles to the whole team!

Noté 5 sur 5 étoiles

All about the ROI

What I really appreciate about this agency was the experience and integrity. From the first touch speaking with their sales team to working with my account manager and all the way through creating our videos with the talented team and then making sure that they performed as guaranteed was stellar. It’s something you just don’t find these days. We are now working on another set of videos and campaign for another business of ours. Not going to lie, they aren’t cheap and I had to convince my team to do it, but for us the ROI was an easy 10x on the investment.

2 août 2023
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Réponse de The Draw Shop

Wow, Tristan! On behalf of the entire team, thank you so much for your trust. It's been a pleasure working with you and we can't wait to get results like these for your other businesses!

Noté 5 sur 5 étoiles

Amazing team at The Draw Shop

Such an incredible experience working with the team at The Draw Shop! Everyone I worked with on the team was very professional and I felt very well taken care of. The team was punctual with deadlines and went above and beyond for any special requests I had. Highly recommend The Draw Shop!

23 octobre 2023
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Réponse de The Draw Shop

Thank you so much, Monique! It's such a pleasure working with you!

Noté 5 sur 5 étoiles

Superb experience with The Draw Shop!

Seriously, it's so nice working with "actual" pros! From my first conversation to completing our project, the process was organized, stree-free and on time. The communication was great and best of all, the deliverables exceeded my expectations! Even when I requested edits, they were quick to turn them around and were exactly what I was looking for (wasn't always clear with what I was "feeling"). I'm so happy that I now have them as a resource for the future! I can't recommend this company enough!

15 septembre 2023
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Réponse de The Draw Shop

So great to hear this Joe! We seriously love working with you and your team!

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