The Face Mask Store Avis 

840
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought some 3M 2138 particulate filters for my welding job and i have to say they are amazing. They prevent the breathlessness i always have at the end of the working day. The charcoal in the filter... Voir plus

Noté 5 sur 5 étoiles

Everything made so easy. Clarity of the web site: easy to order & pay : almost an instant acknowlement with tracking link. Tracking link supplied didn't work for me but notified company and withi... Voir plus

Noté 5 sur 5 étoiles

I have ordered 2 different sets of FFP3 face masks from this supplier. They arrived promptly and well packaged. A pack of Ear Loop Toggles were missing in the delivered package. But after notifying... Voir plus

Noté 4 sur 5 étoiles

Faulty filters and mask is wrong size, asked for return and they ignore me. Will have to go to bank now to recover money and then the face mask store can waste their time trying to contact me for th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de vêtements de protection
  2. Magasin d'articles dentaires
  3. Fournisseur d'équpement médical
  4. Magasin de vêtements de sécurité
  5. Fournisseur d'équipements de sécurité

Écrit par l'entreprise

We are an mutli-award winning supplier of Personal Protective Equipment (PPE), we specialise in Face Masks, Replacement Filters, Gloves, Coveralls and Covid Tests. As the home of Respiratory Protective Equipment (RPE) equipment, we specialise in supplying FFP3 masks, FFP2 masks, Type IIR Surgical Masks, Half & Full Face Masks, replacement filters and face shields. We also are one of the only suppliers offering FFP3 and FFP2 children’s masks. We carry a full range of reusable and disposable masks from the top brands such as 3M, Moldex, JSP, GVS, Alpha Solway, Omnitex, Rosimask, Handanhy and Honeywell. We supply the general public, dentists, care homes, construction sites, police forces, private hospitals and the NHS.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

840 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(840)

15 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Sold me a used mask

Sold me a used mask. 3m half mask arrived with bits of white fluff and dust from something inside. Looked used.

15 août 2024
Avis spontané
Logo de The Face Mask Store

Réponse de The Face Mask Store

Dear Jon,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the 3M half mask and understand your concerns regarding its condition. We appreciate you bringing this matter to our attention.

Please be assured that we take quality control very seriously. After reviewing your case, we arranged for the return and processed a full refund as per your request. We regret any inconvenience this has caused and are committed to preventing such issues in the future.

If you have any further questions or concerns, please don’t hesitate to reach out to us directly.

Kind regards,
The Face Mask Store - Customer Service Team

Noté 1 sur 5 étoiles

Stock-free waste of time

Seemingly they have no stock of any reusable or washable face masks, which you discover by repeatedly clicking on the images of different models and sets only to be asked when the item page loads after a delay, whether you want to be informed via email when it comes back into stock. After finding this out the hard way with 8 or so different models I was losing the will to live and gave up. How hard can it be to say under the photos of the items "in stock" or "out of stock" or "low stock" like a proper online retailer, to save fruitless journeys around the site? Just a complete waste of my time and effort.

18 janvier 2025
Avis spontané
Logo de The Face Mask Store

Réponse de The Face Mask Store

Hello,

Thank you for taking the time to share your experience with our website. We're sorry to hear that navigating our stock availability was frustrating and that the process left you feeling disappointed.

We understand how important it is to have clear and immediate information on product availability. Your feedback regarding the need for visible "in stock," "out of stock," or "low stock" indicators is incredibly valuable, and we're currently reviewing our website design and functionality to improve this aspect of our service.

Please know that your experience is not what we aim for, and we appreciate your honest input as it helps us work towards a better shopping experience for all our customers. We hope you'll consider giving us another chance in the future.

Kind regards,
The Face Mask Store Customer Service Team

Noté 5 sur 5 étoiles

my first choice for masks

i regularly buy from here both to purchase my usual masks and to try new ones as they are often sold as singles. also able to buy sipmasks which saves the hassles of buying from abroad

25 novembre 2024
Noté 5 sur 5 étoiles

Facemasks small.

Excellent service as usual. Have ordered from you before and will again. Although an adult, I have a small face but the kids facemasks are a good fit for me.

24 novembre 2024
Noté 5 sur 5 étoiles

Easy to reach - One issue, but well resolved

First order - excellent. Masks in date, matching ones we used to buy from Amazon for a higher price. Free shipping takes a few days, but all good
Second order - masks in date, but Covid tests had expired. It was listed lower down in the web page listing, but I did not get that far, as all the information I would look for was higher up on the page and then there was the “add to cart” option.

Called them (yes, a phone number at the top of the menu, quick to get through too)
We’ve agreed that they will take the cost of the expired tests off my next order, which seems fair (they also offered me the option to post them back, but wouldn’t be worth the shipping cost I’d have to pay).

Not sure about selling expired tests even if you note it somewhere (but as I have a reasonable resolution, I won’t deduct stars for that), but Sam took my feedback in good faith and agreed to add the word expired to the listing’s title, rather than just a date, which I thought was the date of manufacture.

Thanks Sam

16 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great choice of face masks

Great choice of face masks. Also really helpful to have the option of buying individual masks which makes it easy and affordable to try different masks to find out which ones fit best. Super quick delivery too!

25 septembre 2024
Noté 5 sur 5 étoiles

Great value

Have purchased these face masks before, even cheaper now- great value, quick delivery, would recommend this site.

26 septembre 2024
Noté 1 sur 5 étoiles

Received unsafe product

I received a box of face masks with an expiration date of one year ago (Sept 2023). Face masks deteriorate and these are unsafe to use for health purposes.

14 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Would recommend

Great having a company I can trust for genuine products. Delivery arrived as expected and well packaged.

25 août 2024

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