I have purchased over 2 dozen collars and bows for my two dogs from The Foggy Dog, as well as other accessories. They are always well-made and, unlike knock offs, the clasps are sturdy and remain conn... Voir plus
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My experience with Foggy Dog has been beyond outstanding. The bed I ordered for Theo is not only beautiful but extremely well made. Vanessa gave me wonderful advice and her follow thru was meticulo... Voir plus
I’ve only had my dogs collar since the middle of April, and it is completely worn. The outside fabric faded, and is now missing in multiple places. The gold plate tarnished and actually irritated my d... Voir plus
L'entreprise a répondu
Ordered a sweater, was supposed to ship 5-9 business days. Sweater never ships, tracking info never received. They offer me store credit claiming it’s lost. Finally get a refund and they deduct the sh... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At The Foggy Dog, we believe good dogs deserve great design. That’s why our dog beds, collars, leashes, toys and accessories are made in America with the finest materials and freshest designs. We design our products in San Francisco and partner with trusted, family-owned U.S. factories to bring them to life as ethically and sustainably as possible. And, with every order we provide one pound of food to rescue shelters.
Coordonnées de contact
3360 20th St., 94110, San Francisco, Etats-Unis
- woof@thefoggydog.com
- thefoggydog.com
2,7
Bas
48 avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Terrible quality for the price.
Love my collar and tag that I bought for my dog because it’s so cute but it’s literally been a week and it looks like he’s been wearing it for longer than his old collar and tag which he had for TWO YEARS before I had to replace it. It has scratches all over it, the gold coating is completely worn off and it doesn’t look anything like I wanted it to for the $75 I paid. I’m so disappointed in the quality. I wish I could get a refund. This is truly so upsetting.
6 avril 2023
Avis spontané
Réponse de The Foggy Dog
Hello, I'm sorry to hear you are disappointed with the durability of your collar buckle. While our buckles (like all collar buckles) are not scratch-proof, they should last longer than 1 week. Our customer service team will be happy to assist you with your order.
Buyers Beware
I love the collars, but they scratch easy and turn a copper color in less than 3 weeks. You can find the same collar, but cheaper in price on Etsy. They scratch too by the way!! I contacted customer service, waiting to hear back as I want a refund on this junk.
13 mars 2023
Avis spontané
Réponse de The Foggy Dog
Hello, I'm sorry to hear you are disappointed with the durability of your collar buckle. While our buckles (like all collar buckles) are not scratch-proof, they should last longer than 3 weeks. Our customer service team will be happy to assist you with your order.
The Foggy Dogis overrated! Beware
The Foggy Dog is overrated. Found them online via Instagram and also through various other dog instagrams accounts. Noticed a lot of the dogs wearing cute accessories. However, when I placed an order through their website they claim to have scratch-free, durable products but beware. Our dog collar from The Foggy Dog was scratched in 3 days from when we received it. The gold plated was so cheap!
When I emailed customer service they did not own up to it. Instead they did not offer a refund or another product. It is not worth the money and the products are cheap. Beware.
22 janvier 2023
Avis spontané
Réponse de The Foggy Dog
Hi Glendale, I'm sorry to hear that you are unhappy with your collar. We don't claim to have scratch-proof products since nothing that has a metal plating can ever be truly scratch proof. However, you should not see significant scratching in three days. Please email woof @thefoggydog.com and our customer service team will be able to issue a store credit.
Nice product, bad business and clueless customer service
I am a SF resident and wanted to support a local business, but this experience just wasn't it. First, I emailed about picking up and was told that shipping would be deducted from my order. After taking days to get back to me, I picked it up and followed up about the deducted charges. I asked a few times and they didn't know how to deduct so I could still see the shipping charged. I decided to drop it even though the exchange left me sour.
The bandana was nice, but way too expensive for what it was. For my dog I got a small because they said it would fit up to 13" (my dog was around 11") and it looked WAY too tiny on my dog. I'd say they need to shape up the whole business aspect of this. This was one of the worst online shopping experiences I've ever encountered.
15 novembre 2021
Avis spontané
Réponse de The Foggy Dog
Hi JJ, we always love it when we are able to arrange in-person pickups with our local SF customers. I'm sorry to hear that your pickup experience was less than ideal, and that your bandana turned out to be too small.
I definitely love the collars but am…
I definitely love the collars but am disappointed in their customer service. I returned 3 collars because they all were too small only to be refunded for 2 collars - and these collars are not cheap, especially for 3 golden retrievers. Very disappointed in the customer service & lack of attention to detail in the returns department. I definitely feel robbed and will not be buying from here again, unfortunately.
29 juillet 2022
Avis spontané
Réponse de The Foggy Dog
Hi Christine, I'm sorry to hear about your experience with your return. If an error was made with your return amount, we would be happy to rectify it. Please email woof @thefoggydog.com with your order number so that we can look into that for you.
They sell the cutest products
They sell the cutest products! I love them!!!
21 juillet 2022
Avis spontané
LOVE this company
I have ordered many bandanas for my dog on The Foggy Dog and the quality is always excellent! Not to mention the customer service is great! I received a coupon code 3 days after purchasing something, when I reached out to ask if I could still use it - they just instantly sent me a my reimbursement without question. I love business' like this that can empathize with the customer and see the bigger picture rather than being a stickler for rules and deadlines. I will 100% be buying from them again (seriously, my cart is already full). They have created a life-long customer with their great service:)
30 septembre 2021
Avis spontané
The Foggy Dog is just that foggy
The Foggy Dog is just that foggy. I ordered 338 dollars worth of merchandise on March 15 2021. I have emailed and emailed and emailed they have a suspended phone isnt that convienent. I want a refund that is alot of money and nobody will contact me. I want to cry the worst experience of my life
19 avril 2021
Avis spontané
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