The Fold London Avis 271

Appalled by The fold and there distinct lack of customer support and service. I recently bought a dress and wore it for the first time. The lining at the back was badly stitched and the dress did not hang right. In straining to try and adjust the way the split sat the lining ripped due to the way it was stitched. I wrote to the fold wrongly assuming that the price of the dress would correlate with a level of service that would help me. Sadly very wrong and would definitely not recommend. There advice is to go and find a tailor to get it fixed despite have paid over 400 pounds for a badly made dress.

Try before you buy was just amazing. Practical, professional and so easy.

The dress was beautiful, but I had to return both sizes as I fell between them.
Shahnaz in customer services was fantastic and helped me through the returns process.
I wouldn't hesitate to recommend The Fold as very lovely clothes and very helpful customer services if you need them.

I have just recently discovered the Fold range of clothes whilst looking for a dress for my daughter’s wedding. I had a really lovely personal styling appointment in the London store where the staff could not have been more helpful. Since then I have used the mail order service to finalise my outfit. I had a few queries regarding shipping and the customer service support was excellent. Thank you

I would highly recommend The Fold. The clothes are stylish and excellent quality. The customer service provided by Shahnaz was superb, she was helpful, friendly and professional. My enquiries and requests were dealt with immediately. An exemplary service. Thank you.

I already gave a review of what I bought not long time ago, but I wanted to add another feature I discovered and helpful for business women, who travel like myself. On a recent trip, two shirts and a pair of pants from the Fold had gotten quite wrinkled, because I had done a poor packing job. I hung it all in the bathroom with the hot water running ( shower). Next day totally wrinkle free and without the use of an iron. I wish you would set up a store in the EU, so I could save the extra taxes..

Responsive and reasonable customer service

I ordered a dress in 2 sizes for my daughters wedding. I wanted my daughter to see the dress and they kindly extended the return time for me. Shahnaz was very helpful and responded quickly to my questions.
The packaging and return procedure was excellent and easy to do.
I am very pleased with my dress and will consider using The Fold in the future

My order was shipped to the wrong state and they refused to replace or refund it, and they are only accessible by email or social media. Four emails later, someone finally responded. It was a robotic response saying they would investigate and get back to me

I recently bought a coat,which is beautiful. However, the way it was packaged means it has arrived extremely creased. I will need it professionally steamed/pressed to be able to wear it. For the price paid I am disappointed. I have bought from other brands, and items are delivered on the hanger, crease free.

Service was excellent; the quality of the clothes outstanding. Attention to detail and the way the staff listened to the customer (me!) was brilliant.

Everything was just amazing. From the styles to the excellent, skilled and proactive staff. We really had a great time at The Fold (as many times before). The customer service is without comparison.

I have bought few items which I've returned. We are now on the 30th Dec and the items were received on the 13th, however i still didn't receive my refund. I have emailed and chased the customer care service only to received automatic emails and an email saying my money have been refunded without that being actioned. This is a very disappointing experience taking in consideration the prices of the products.

Bought a beautiful Fold dress for my son’s wedding - I love it and customer service was exceptional!

I placed an order but was then worried it would not arrive before I went away for the holidays. The Fold team followed up immediately to confirm when shipped (it was shipped so promptly), and again to follow up with tracking information and to confirm it would arrive in time. I was very impressed with the excellent customer service at a stressful time.

Excellent customer service. Prompt and very helpful.

Loved my personal shopping experience, great advice and lovely clothes. Would recommend booking an appointment if you’re serious about investing in some new work pieces.

What a brilliant idea to try before you buy! I used this service recently and feel it’s perfect! I was able to see the fit, the feel the material and appreciate the exceptional quality of the dress. All so important!

I have been eyeing 'The Folds' Belleville blouse for years and finally bought it. The fabric, the fit, the origami like style; the Belleville exceeded all my expectations. I should never have waited years to add this staple to my wardrobe.

A few weeks later I bought the Giverny dress and the Lugano jumpsuit. I wear the Belleville blouse and Giverny dress to work. I am a lawyer and prefer long sleeves for a profesional look. It is hard to find polished long sleeve dresses. The Giverny dress and Belleville blouse fit the bill perfectly. I feel good and always receive compliments.

The Lugano jumpsuit I bought for gallery openings, studio visits, and dinners with curators, gallery owners, and artists. I accessorize with colorful scarves, jewelry and shoes to add color. The Lugano makes a statement every time I wear it! It puts me right in the middle of the art 'cool' crowd.

Clothes from The Fold are expensive, but you will never regret your purchase. In a single year they pay for themselves. And they never go out of style. You can wear each piece for the rest of your life.

Perhaps the best clothing purchase I ever made. Even better than the couture clothes that cost much more. Do not wait years, like I did, to buy an exquisite piece from The Fold!