The Grand Whisky Auction Avis 

2 560
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I recently sold my small whisky collection and couldn't be happier with the service I received. From my very first enquiry the team was friendly, professional and incredibly helpful. They guided me... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very straightforward way to move my spare bottles and realise some profits. Communications back and forth were done quickly. Great updates to my email as the bids were coming in during the sale... Voir plus

Noté 5 sur 5 étoiles

We wanted to offer a small number of our Casks onto the GWA. From start to finish Beau and the Team, make this very easy. The Auction itself is simple to navigate and all the information is there to... Voir plus

Noté 5 sur 5 étoiles

We have an old single malt in the house and thought it would be worth getting a valuation - sent images of the case/bottle to TGWA and within ten minutes they came back with a no obligation free val... Voir plus

À propos de l'entreprise

  1. Enchères en ligne
  2. Maison de vente aux enchères
  3. Boutique de cadeaux
  4. Magasin de vins et spiritueux
  5. Grossiste en vins et spiritueux
  6. Caviste

À propos de The Grand Whisky Auction

Écrit par l'entreprise

The Grand Whisky Auction Limited is a bespoke online auction house specialising in limited edition and rare whiskies.
We are a dynamic, next generation company which leverages leading technology to deliver an exceptional personalised service and value to our clients and associates. The business is operated within a knowledgeable network of industry leaders. The Grand Whisky Auction Limited is based in the Highlands of Scotland, surrounded by world leading distilleries and fields of malting barley, that is transformed into the internationally loved golden liquid that is whisky. Whether you are a whisky drinker, a shrewd investor or an avid collector, a single cask Speyside lover, a peaty intense Islay dram fan or a connoisseur of vintage Japanese malts, we hope to offer the most exclusive, rare bottles at the best price with 100% customer satisfaction of both buyers and sellers – because after all, whisky should be enjoyed by everyone!

Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(2 560)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service. Couldn't get to collect the bottles, because of illness. I called and they were immediately entered into the next auction. Many thanks - was much easier than I expected.

27 novembre 2024
Noté 3 sur 5 étoiles

About Cost

WA and SWA can accept customer arrange shipment
wish TGWA also can accept customer
arrange the shipment

27 novembre 2024
Noté 3 sur 5 étoiles

Greater clarity needed

Everything in terms of admin and payments and bidding works to a very high standard so this is very satisfying. However it was disappointing to note that the £40 bottle of whisky that I won in the auction turned out to be a £76 cost due to delivery and insurance. Fine but this needs to be made clear at the beginning.

27 novembre 2024
Logo de The Grand Whisky Auction

Réponse de The Grand Whisky Auction

Good morning Ian,

Thank you for the valued feedback. At the point of bidding we break the cost down to the penny. Further to this the weight of the bottle can be cross-referenced against our shipping calculator here - https://www.thegrandwhiskyauction.com/shipping-and-insurance so you have an all encompassing cost.

We also have free storage for 70 days which if you bid across two auctions you can combine your shipping to make it much more economical. Just select hold in storage if you win anything in future auctions.

Thank you for bidding at TGWA and we hope to see you again in the future.

Best regards,
TGWA Team

Noté 5 sur 5 étoiles

Great first sale

An excellent result for my first sale. Everything was super smooth with info on new bids supplied immediately. I was very pleasantly surprised by the whole process.

27 novembre 2024
Noté 5 sur 5 étoiles

Always find a bargain

Always find a bargain, swift response, communication is excellent, speedy delivery. Well packaged. Looking forward to doing business in future. Thankyou. Keep doing the excellent job you guys/gals do.

27 novembre 2024
Noté 1 sur 5 étoiles

The company tried to blackmail me.

I rated this company with a one-star rating in the past because they refused to deliver my bottle, which resulted in me paying for shipping more than once.

Six months later, I saw a bottle I was interested in. So I thought, why not let's see if this was a one-off bad experience? After all, they took a membership fee, right?

And what happened is shocking and highly unethical.

I was unable to place a bid, so when I called the company, the gentleman (who was quite rude) said to me on the phone, and I am quoting word for word here (and have the recorded phone call as evidence),

'If you remove your one-star review, we will allow you to proceed to place bids.'

The gentleman was unapologetic, laughed at me on the phone, and then hung up mid-conversation. It was highly unethical and proof that the company does not give a damn reputation. Instead of trying to rectify an initial issue, they force customers to remove reviews.

They had a chance to win me back as a customer and instead tried to blackmail me.

They also did not inform me of this until I called them and kept the membership fee without a refund.

If the company wants to contact me, they have my email. My name is Peter Roscoe.

26 novembre 2024
Avis spontané
Logo de The Grand Whisky Auction

Réponse de The Grand Whisky Auction

Hi Peter,

On the 20th of March we emailed saying “You must have a commercial import license to ship to Hungary.” You acknowledged this.

Despite our advice you shipped your bottle to Hungary even though we highlighted this issue prior to your account activated. Upon being a successful bidder you shipped them to Hungary. The bottles arrived and you could not clear customs. The result was that they had to be returned through no fault of TGWA.

As per 13.15 of the terms you agreed - “Furthermore, all users of the site are responsible for knowing their respective countries customs regulations, limits and duties whether it be receiving or shipping of goods. “

Upon the shipment being returned to us, you had to pay for shipping to the UK because DHL charged us for getting the shipment to Hungary and back again.

You deemed TGWA service to be unacceptable despite our team helping and advising you, thus there is no reason for your ability to bid to be active with us.

Best regards,
TGWA Team

Noté 5 sur 5 étoiles

Excellent valuation service

I was most impressed by the speedy, personal, pressure free response to my enquiry. I would not hesitate to recommend this firm to anyone wishing to consider selling whisky or requiring a valuation.
Should I decide to sell my whisky in the future the TGWA will get my business

18 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Grand Whisky Auctions,

First time I used Grand Whisky Auction to sell my bottles, All 35 Sold for Great prices, They came to collect them, A Friendly Team and Great service Would HIGHLY RECOMMEND And will definitely use them again, 💯%Satisfaction, Many Thanks,,

11 novembre 2024
Noté 5 sur 5 étoiles

Honestly I say again that this is the…

Honestly I say again that this is the best place to use to sell your whisky, it's the second time using the "grand whisky auction" each time achieving the best prices, I enquired on numerous occasions to various business sites and received offers far far less than I gained in the auctions, I will be using this place again and recommend it to anyone considering selling their whisky

7 novembre 2024

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