The Grand Whisky Auction Avis 

Good friendly advise from this company the only negative I had was that I was selling a set of four and got charged for selling each bottle separately. I feel that if a set is being sold as a single lot, it should only be charged as a single lot (not four!)

I recently sold my small whisky collection and couldn't be happier with the service I received. From my very first enquiry the team was friendly, professional and incredibly helpful.
They guided me through setting up my online account with patience and made the whole process straightforward. Throughout the online sale I received regular email updates.
Communication was excellent from start to finish. Payment was processed promptly and exactly as promised. The entire experience was smooth, transparent and stress free.
I would highly recommend their services .

The grand whisky auction house

I used this company to value and sell a rare bottle of whiskey After the valuable I ask the auction house to sell my bottle

The auction house arranged delivery of this bottle to the auction company via DHL express

After 2 weeks it was misplaced then 2 weeks later lost and finally was found 2 weeks later Smashed to a 1000 pieces

Now I’ve been offed £16.95 compensation from DHL and the auction house for a bottle that’s £180

The reason for this is because the auction house never added insurance to the delivery I was never asked if I wanted to pay for this service and as they didn’t pack it, it’s my fault I lost £180 for incompetence from both DHL and the grand whisky auction house

Trust pilot wont let me reply to the response to my review of the grand whiskey auction. for one your reply us only for 2 bottles that you state were high based on a "buoyant" selling period in the whiskey industry. only to make it sound good, but of the 9 bottles we sent in and were paid for 8, i would say they were all extremely over valuated. the lowest valuation was $1600 and we received $370. but the $1,007 they sold for and the $370 we received makes me wonder where the difference went. we basically were paid for how much a bottle of whiskey sells for in the the store today. and one of the bottles was quoted at $800. was that one also valuated from an extremely "buoyant" selling period in the whiskey industry?

15% buyer's commission. Robbery at its finest.

Competitors are considerably cheaper. This company charges one of the highest buyer's premiums among the smaller whisky auction houses, while even many of the larger, more established auctioneers charge less.

There is no requirement to interact with the service directly to form an opinion on its published fee structure. The commission alone is enough reason for many buyers to look elsewhere.

It's also rather telling that, instead of addressing concerns about pricing, the response focuses on the reviewer's history of leaving reviews. Successful companies generally focus on customer feedback and their own service rather than attempting to discredit the reviewer.

As for your response, I now also consider this review closed.

BEWARE OF EXTORTIONATE STORAGE CHARGES
As I recently learned to my detriment, The Grand Whisky Austion (TGWA) charges a storage fee of £2 per bottle, per day, once the period of free storage has expired. These charges took me completely by surprise and had already reached £82 (20% of the value of my order) when I went to arrange for the shipment of my bottles. I wrote to the company to express my shock and to ask if my unfamiliarity with this regulation might allow them to, as an act of kindness, reduce these fees on this occasion. After a few exchanges, it became clear that they were unwilling to do so, and of course, this is their prerogative.
What is less understandable (at least to me), is that they didn’t freeze the charges while we were discussing the situation, or at the very least, let me know that the charges would continue to mount until I paid them in full. In the end, I paid storage fees of £136 (or 35% of the total value of my order). Ultimately, my appeal to their humanity cost me an additional £54. As the TGWA Team (no one reveals names), so coolly put it, “it is not a case of being kind or friends. We are a business which needs to cover costs.” They also wished me a good weekend.
I realise that this situation can inspire different interpretations. Some of you (if anyone actually reads this), will be thinking “buyer beware” and how could anyone be so stupid and naïve. Others will, like me, be sickened by the waste of money and saddened that the generosity and kindness that is so often characteristic of the whisky community, is so completely lacking here. Whatever their take, I don’t think anyone can fail to be astonished by the unapologetic display of greed that my misfortune has inspired. And, finally, those with business sense will be wondering, customer service considerations aside, how on earth a company can survive if it costs them £2 a day to take care of the storage of one bottle of whisky.
For the record, I never proposed friendship to “The Greedy Whisky Auction” but I did tell them that I would share my TGWA experiences with my friends. With this review, I consider this job done, and I remain grateful that virtually all of my many, many whisky experiences have been so much better than this.

I've purchased numerous bottles through the grand whisky auction and have been very impressed. Very quick and safe delivery. I had an issue with one bottle which was quickly rectified.
I then thought I would use them to sell a number of bottles but certainly wouldn't recommend. It's my own fault for not thoroughly reading the terms and conditions but they charged me 21% total fee to sell which I think is outrageous considering they are also charging the buyer 12.5%.

easy to navigate website.Information regarding buying & selling easy & useful.

excellent, all arrived within less than 48 hrs of payment, and all bottles and boxes were fantastic condition

I sent 7 bottles to auction here in January 2025. I believe I was selling in a reputable auction! After the auction I received a notification 4 bottles sold 3 were unsold. I asked for the 3 to be returned. Total price for the sold bottles was £156.00 I was deducted £42.00 registration fees £9.36 commission £9.00 1 reserve fee £15.00 postage fee. £19.00 return post
Total fees £94.36 fees balance £61.64
To my account from £156.00
Payout reference TGWA85-019
I honestly feel like I’ve been hit over the head ! And had my money taken !
Not recommended ! Too many charges! That they don’t initially tell you about!
In regard to your clever reply !
It proves the attitude of your company
Isn’t to satisfy the customers!
But to defend your company’s business tactics!
Firstly I’d like to say that my review is factual!
As for my previous reviews! This is Trustpilot!
I feel compelled to write a review for a company, when the service I received I wasn’t pleased with. So that other people are warned of such companies that behave in the way yours does!
So of course they will be mostly negative! That’s the way you warn others. Personally I leave positive reviews on google !
I again add that I have only written
What is factual about my experience with your company’s hidden charges!
You try to defend your company’s clever tactics by mentioning 2 previous sales, both times you did not charge me for the postage? So I presumed you don’t charge! And furthermore it was never mentioned!
I now know it must have been because of the higher value of the items . So you received plenty of commission from the buyers. So must of decided not to charge me for postage, or mention it ?! But on this last occasion my bottles were of low value, you decided to add the postage charge plus the return charge, which you never mentioned before. So as to extract as much money as your greedy clever company can !!!

Website easy to use .

Rude, untrustworthy, poor application, difficult process

Selling my collection today to help daughter buy a house. It’s been fun and GWA have been great throughout- buying up until now
Beau (owner) has made this happen without stress

I found The Grand Whisky Auction to be a reliable and efficient service for selling whisky. The process was straightforward, with helpful communication throughout, and the valuation was accurate, even exceeding expectations. Payment was fast, and free collection made things hassle-free. I would happily use them again for future auctions. Four stars!

The manner in which The GWA handled a recent issue - of my own making - was very professional. I have been using The GWA since 2019 and I have always found their service to be of the highest standard. They're easy to communicate with and very trustful. Here is to many more years of buying and selling whisky!

Wrote a review (gave 2 stars). At next auction found I was blocked from bidding. Contacted TGWA. A person I believe is one of the owners rang me and said if I removed the review he would reinstate my account. 4 months later still blocked so TGWA here is another review but only one star this time.
Do not bother to leave me blocked as I am unsubscribing from your auctions and buying my whiskey from someone who does not throw his toys from his pram.

From the start of my journey to the end of my journey with the Grand Whisky auction , every E mail has been polite respectful and professional . I would recommend them to deal with anyone wanting to sell or purchase one of there items .

First time I have sold whisky and this was a very easy to use process which resulted in a sale attracting an acceptable price at auction. Commswere excellent .
Payment via bank transfer within days . Very satisfied , This really is what 5 stars are all about . Thank you .

Fantastic - very helpful with selling my whiskies and quick payout

Great company to work with, the whole process was very smooth and very transparent