Excellent service from knowledgeable, friendly staff who share the same passion for barbecue as their customers. I'm lucky to live locally and get to deal with their team face to face on a regular bas... Voir plus
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This website doesn’t respond to emails and their advertised phone number is voicemail. I placed a high value order that was advertised as “in stock” and they have not responded in over a week and a ha... Voir plus
I paid £100 for the long cast iron lidded rib roaster which is pictured and described as being protected by a porcelain enamel. It isn’t, there is no protection, you have to season it and maintain it... Voir plus
This BBQ is the GOAT of all BBQ's well made great edition to our garden, we cannot wait to use it! The external delivery company was phenomenal when they called to say they were here we were not at ho... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
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Coordonnées de contact
Unit 7a, Holmes Chapel Business Park, Manor Lane, Holmes Chapel, Cheshire, CW48AF, Crewe, Royaume-Uni
- 01477410333
- customerservice@thegrillstore.co.uk
- thegrillstore.co.uk
3,6
Moyen
191 avis
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This BBQ is the GOAT of all BBQ's
This BBQ is the GOAT of all BBQ's well made great edition to our garden, we cannot wait to use it! The external delivery company was phenomenal when they called to say they were here we were not at home, the delivery guy said he would wrap it up (as it was raining) and when we came home it was well wrapped and protected from the rain. My only issue was the blue plastic the stainless steel shelves were wrapped in, was a nightmare to take off and took longer than putting the whole BBQ together. (BBQ is so easy to put together great instructions.
10 avril 2023
Good quick delivery
27 mars 2023
Fast & efficient service everytime
Already a valued customer. I use the Grill Store often. Dave is always so helpful & efficient in sending out my parcels in super quick time. My cover arrived in a few days. Thank you.
29 mars 2023
Great product fast delivery the potato…
Great product fast delivery the potato cooker was just what I wanted,I would definitely recommend this company.
30 mars 2023
Very quick service and delivery
Very quick service and delivery, packaging was a bit over the top for the size of the product!
30 mars 2023
Very easy to order,and was delivered…
Very easy to order,and was delivered earlier than expected. And it was packaged perfectly.
22 mars 2023
Amazing service
Amazing service. Always friendly and great advice.
Have bought all my KJ accessories from the grill store , always arrive next day, and never been let down.
Highly recommended.
8 octobre 2022
Avis spontané
Great Customer Service
After difficulties with postage, the Grill Store team came through in spades. Having communicated clearly throughout I was happy to wait. Increasingly rare good customer service.
20 mars 2023
Delivered very quickly
14 février 2023
Cleaning products spilt due to a lid…
Cleaning products spilt due to a lid which had come off in delivery. This had spilt all over the other products. Messaged the customer service email but no response. Disappointing
23 janvier 2023
Very friendly and helpful staff
Very friendly and helpful staff, order was shipped and received in no time. Would highly recommend this company. Very pleased with my product thank you
3 février 2023
Order quickly packed and shipped
Order quickly packed and shipped, and a great price to boot
1 février 2023
Very good communication
Very good communication, highly competitive price and quick delivery.
17 janvier 2023
Really prompt and at a fair price
Really prompt and at a fair price. Contacted me direct to get my Welsh address correct as the postal system disn't recognise it! Would recommend.
9 janvier 2023
Great experience with helpful advice…
Great experience with helpful advice and tips looking for to my return
10 janvier 2023
Super fast delivery and product well…
Super fast delivery and product well wrapped highly recommend
5 janvier 2023
My first order with this company and…
My first order with this company and initial impression was not good.
The order had not arrived and my email equiries were not being answered.
After a week I and on my third attempt of phoning I got through to someone, and from that point onwards the experience massively improved. The original order had gone missing with royal mail, but a replacement was dispatched the following day, and arrived next working day.
So my overall experience was good, and once contact was made via phone call, I was updated quickly via email and received my replacement order within 2 days.
If my initial emails had been replied to, then this would have been a 5 star review.
I would buy from again, but would suggest that something needs doing to improve response/monitoring of email enquires.
6 janvier 2023
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