The Horse Avis 

Great quality and amazing service. I had bought the wrong size leather lead (due to my Labrador’s preference for a shorter lead). The exchange process was quick, friendly and very responsive.

I purchased a tan cross body bag from The Horse and it is the most beautiful, soft leather, well made bag I've ever had. I love it so much and it fits so much in it. Super soft leather but very durable. I will definitely be back.
p.s. great customer service, super fast delivery time and beautiful packaging - would make a beautiful gift but was too nice to give away :)

Such a wonderful company to deal with and lovely personalised product.
Kayley from customer service was very helpful and I received the parcel in great time - was exactly what I have been looking for. The monogramming on the key fob is stunning, such a beautiful touch. The cross body bag is perfect - can wait to order another colour!

I love my watch and Tan Leather backpack from the horse. I wear them daily and have so for years. I get so many compliments and they are as good a quality as the day I purchased them.
Recently I had to go through customer service for a small issue and Kayley was amazing. She was kind, offered great advice and the issue was resolved promptly. I wouldn't buy my bags or watches anywhere else :)

can't recommend these guy enough!
Sarah and the team were amazing, the watch each was a gift and is probably the most beautiful watch I have ever seen, beautiful quality and so well thought of.

after a year with my watch I had to change the battery, when I took it in I was advised there might be something wrong with the stopper mechanism, as I really love my watch I have contacted the support team that encouraged me to send my watch if for them to have a look at ( not to mention the fast response and kind attitude the team had) and was contacted just a few days later advising they have decided to send me a new watch! all in all I am very happy with my watch, the team and there beautiful work, thank you🙏

But I have brought a few products from you and with all the leather products that I have brought the quality is outstanding as is the craftmanship. The delivery has been well in the rage of what is expected during these time. I am very please with my purchases and I have now starting to buy for my family as gifts. Also the monogramming is a bonus.. Well done The Horse

I love The Horse watches - classic, stylish & fun to wear.

I have experienced great costumer service they are always happy to help with any queries. The process for warranty claim was simple and in just a few days I had my replacement watch back.

I love the watches. I love the brand.
Thanks again The Horse!

I absolutely love the tan backpack I ordered from The Horse. I chose this bag because a friend of mine had one in black that she got a few years ago and every time I saw it the bag just looked more amazing due to the quality of the leather. It is the perfect bag for day to day use, work and travelling. It easily fits a large water bottle, coffee cup, book, plus all my usual handbag items. The way the straps can be used to make the bag a shoulder bag, cross body bag or backpack make it so convenient! The team at The Horse also offer THE BEST customer service I have ever experienced. If you are sitting on the fence about ordering one of these bags go for it, you will not regret it! I have also ordered 2 for milestone birthday gifts for my sister and sister in law.

The best customer service I've experienced.

My watch chipped after about 10 months of continual wear (my fault, I'm sure) and not only did they replace it for free, but were exceptionally gracious and sweet about it.

It's hard to find a clean, classic watch for women. Mine looks great and I get a lot of compliments on it. And it weirdly makes me feel like I have my sh!t together. Highly recommend.

Special shoutout to Kayley who should probably be promoted. Thanks x

Exceptional customer service. Purchased a watch that didn’t suit, was able to return and select another. Products are beautiful and really well made

Beautiful quality products and excellent customer service.

Great watches, amazing customer service. Made it so easy for me to exchange a watch after buying online.
Would absolutely buy from them again.

Beautiful, stylish products. I often give Horse watches as gifts & they are always a hit. If you ever need to return or exchange an item the after sales service is exceptional. Try the Horse you will not be disappointed.

Lovely customer service, very convenient and beautiful, good quality products!

Jemma was amazing!! My order was taking some time to come through as one of the items was on preorder, however not long after I spoke to her it had arrived. When only one of two watches I ordered came in the package she was quick to try and resolve my issue and did so with grace and kindness. Thank you Jemma! Xx

Absolutely fantastic at helping every step. Jess was a great customer service rep.

After I accidentally input incorrect initials of my partner for his custom wallet, I emailed them straight away and within 5 minutes, it was sorted.

I have been looking for customization in leather for weeks now, and to celebrate our first anniversary, I was so upset that I typed his initials wrong.

Your customer service team honestly is incredible and I couldn't be happier!

Looking forward to seeing how it turns out

I ordered The Heritage watch in Polished Rose Gold on Sale and when it arrived there was some marking on the casing. I returned the watch and even though the Sale was over, they honoured my purchase price and allowed me to select another watch of my choice. It was shipped straight away and received so quickly and I just absolutely love my The Original Black watch with Rose Gold indexing, so classy!!
Seamless customer service. I'll be making more purchases for sure.

I’m so pleased with it’s my Utility bag. The quality for the price point is so good. I’ve followed The Horse on insta for a while but have never ordered anything as I thought getting something sent to the UK would take forever, let alone the return if it turned out not as nice as in the image (was better than the image). It took a week which is unbelievable considering I can’t even get anything delivered by a UK retailer in a week at the moment! My new bag cheered up a very miserable, cold, wet and boring lockdown January day. I’ll definitely be putting an order in again soon....

Wow!!! I’ve been looking for a timeless classic watch, that is made with such classy quality.
As of late I’ve taken off the googles for designer brands. I’ve realised that some things, are just the same quality, if not less, than what a smaller company can offer, but far more expensive, because of it being ‘designer’
Honestly, I’m so happy I stumbled upon The Horse. My watch is so chic and built to last!
Very happy customer

Thank you so much!