The Horse Avis 

138
TrustScore 2.5 sur 5

2,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I wish I could just give 0 stars. I was very excited to finally receive the ordered bag. However, upon opening the package, I was hit with an extremely strong chemical odor. Unfortunately, the smell... Voir plus

Noté 5 sur 5 étoiles

I bought their water resistant watch, I absolutely love it, it’s super durable, great when you’ve got kids and work in a preschool where you’re constantly getting your watch dirty and wet 😂 . I accid... Voir plus

Noté 5 sur 5 étoiles

I was aware of extra charges when purchasing the bags (Clementine and teddie) therefore I got them on black Friday sales to minimise expenses. Can't fault customer services as every of my questions as... Voir plus

Noté 1 sur 5 étoiles

I got stung with €65 worth of tax invoice by fedex because I purchased a clementine bag at the horse website. No emails, no information just a post received. This actually make me furious as I was not... Voir plus

À propos de l'entreprise

  1. Horlogerie

Informations provenant de diverses sources externes

The Horse is a curated collection of leather goods and time tellers, designed in Sydney.


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

138 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,3

Tous les avis

(138)

18 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Everything I expected & more

I *had* to purchase a backpack for when I start my new job. Naturally, I landed on the horse website and instantly popped the olive premium leather backpack in my cart.
I purchased it straight away and received it the very next day.

It is everything I expected and more. The size is so much bigger than I imagined too (and I hoped this was the case). Not only is the quality the leather premium, but so is the hardware. Every little detail is of high quality.

I don’t start my new job for 2 weeks and I convinced myself it was a “just for work” bag, 2 hours later it’s safe to say it already became my everyday bag. It is so versatile with the multi use strap & little surprise pockets. It’s my Mary Poppins bag!

I forgot my shopping bags when going to Westfield & went on an a mini active wear spree. I managed to fit 4 pairs of shorts & 3 tops in my backpack not to mention my wallet and bits & bobs and I still had room for more & most importantly, it didn’t look or fill bulky.

Speedy delivery, quality & premium products. My bank balance is screaming at me “You don’t need it in every colour” but my heart tells me I do.

8 janvier 2021
Avis spontané
Logo de The Horse

Réponse de The Horse

Hey Nicola
I absolutely appreciate this feedback, that's really nice to hear of your experience and love of the backpack! I too actually have it in Tan and Black and use it all the time.
I will pass comments onto the wider team here.
Ps hope the new Job is going well you've just started.
Many thanks!
Rob

Noté 5 sur 5 étoiles

Great product

I love the watches they are all unique with different patterns around the outside of the watches.

7 janvier 2021
Avis spontané
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Réponse de The Horse

Hi Chezza
Thanks for this feedback and kinds words.
We are happy to hear you love our watches!
Cheers
Rob

Noté 5 sur 5 étoiles

What a great company

What a great company! Best service I have had shopping online. Great staff and communication excellent nothing too hard for these guys highly recommend . Will tell my friends Thx Gary

30 novembre 2020
Avis spontané
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Réponse de The Horse

Thank you Gary for such kind words !
Really appreciate hearing this feedback, especially around the excellent service you've received from the team.

Noté 5 sur 5 étoiles

Stylish and clean design, good quality

I’ve bought couple of watches and bags in The Horse. The quality is as good as the design. Customer service is super nice and always there to help me get my order done.

29 novembre 2020
Avis spontané
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Réponse de The Horse

Hi Phoebe
Thanks for your kind words regarding our Customer Service, really appreciate the feedback!

Noté 5 sur 5 étoiles

Love the watch

Love the watch. Fast delivery. Great customer service. Second watch I have purchased and so happy with both.

26 novembre 2020
Avis spontané
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Réponse de The Horse

Hi Fiona
Appreciate you taking the time to let us know, makes us happy and proud to hear when people are happy with all the above.
Thanks

Noté 5 sur 5 étoiles

Marissa on Instagram referred me to…

Marisa on Instagram referred me to Chelsea she very quickly resolved my issue. It was a fantastic interaction. Highly recommend dealing with this coolant abs these two women.

25 novembre 2020
Avis spontané
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Réponse de The Horse

Hi Kerrie, thank you for your kind words, we are big on team work.
Glad we could help you

Noté 5 sur 5 étoiles

Wonderful Company and happy customer

Wonderful Company and super website.
Ordered and messaged from the U.K.
Quick response from Jess at Horse and prompt delivery for a Birthday gift to Sydney.
Couldn’t be happier. Thank you.

13 novembre 2020
Avis spontané
Logo de The Horse

Réponse de The Horse

Hi Penelope
Great to read this and hear about your experience with us.
Thank you!

Noté 5 sur 5 étoiles

I had been wanting a bag forever and…

I had been wanting a bag forever and noticed it was sold out. I emailed their team via instagram and they checked the warehouse to find one lucky last bag left. I organised payment and was all set! With so many up and coming brands, it was really nice that their team went out of their way to check and help me out. Made my week! Thank you x

28 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Beautiful products & great quality

Beautiful products & great quality. Fantastic service !!! I had my order go missing In the post. The wonderful staff kindly replaced the missing order promptly . More than happy to recommend The Horse !!!!!!
Tracey

22 octobre 2020
Avis spontané
Noté 1 sur 5 étoiles

Leather is more like pleather

Purchased leather back pack - after one month the leather scratched off to reveal white. This is not thick leather, as they say, but bonded leather. My watchband separated - again a bonded product with a layer of leather.
With bags of this price point, I suggest you take your money somewhere else.
I loved the design so very disappointed. The bags are insta worthy only - take a photo of yourself posing with it but if you use it it will show it is a flawed and inferior product.

14 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Products

Products: Simple, elegant, quality.
Service: 5 star, goods delivered quickly, beautifully packaged and a exactly s described.

9 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Great company to deal with

Great company to deal with - so happy with the leather products that I have purchased from them. A litte bit unique but items that you can dress up/down down and get heaps of wear out of. I will be continuing to support them.

2 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Amazing product!

Amazing product!! Love this Australian brand. It’s my go to for presents for the whole fam!

3 septembre 2020
Avis spontané
Noté 1 sur 5 étoiles

It’s been nearly 3 weeks and I’ve still…

It’s been nearly 3 weeks and I’ve still not had a refund.

Despite advertising free shipping, I was told I’d have to pay nearly the cost of the bag in taxes so I rejected the order.

I’ve messaged via Facebook, been promised refunds but nothing.

Is this a scam site?! I just want my refund.

24 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

Love it soooo much!!

Love it soooo much!! So nice and love the design. So classy and nothing has gone wrong so far and have had it for a while. shipping is fast.

5 mai 2020
Avis spontané

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