Thehouselights Avis 200

Great customer service. Returns process made simple by there CS team, Kristen has been super helpful. I will be ordering again soon!

Excellent communication throughout the process. Easy ordering, and delivery within the week (was concerned about this after reading other reviews)
The lights were very well packaged (had also been a concern). Photographs were taken but not sure how to add to this review. Not fully unpacked yet as they are for our new home which has yet to be decorated; this is the only reason for 4 stars

Poor products and unable to return them! Terrible customer service. DO NOT ORDER FROM HERE.

Great customer service. Had an issue with my order and it was past the period of reporting it. They still sorted out my problem as a gesture of good will. Responded within 1 day.

LOVE the light that was purchased. GREAT quality, easy to install and GREAT customer service. Highly recommend!

Amazing customer service. I ordered a ceiling light over a month ago and due to refurbishment only got around putting the lights on now. One of the white globe had a small crack but the customer service team was quick to help replace the globe even after it had exceeded their returns policy. Will definitely be purchasing from their website again. Thank you to Kirstin from the customer service team.

Brilliant service and a beautiful product:)
The order updates and communication were excellent throughout. The item itself looked even more elegant in person than it did on the website. Installation was very straightforward. I purchased it during a sale, and the price was truly fantastic, I highly recommend it!

H03CEA0047062526 don’t trust the company , I think they are based in China , because over 24 days since placing the order still not received. Never again shall I use this place .

Beautiful light, which arrived quickly. The light is really expensive looking -excellent value.

My light came quickly, good communication on delivery, and was very pleased with it when it arrived, felt very good quality, thanks!

Wow ….. incredible service speedy delivery but most of all the light is incredible well made and looks sensational in our home this is the 3rd light I have purchased can’t wait to buy more lights from this amazing brand

I purchased the 8 Light Mid-Century Modern Opal White Glass Globe Chandelier back in February. I was captivated by the design and knew I wanted this light as a standout feature for my lounge renovation project. I purchased the light via the website and was very impressed by the efficient comms about progress with my order. It arrived promptly and was well packaged. It was easy to assemble and install and looks absolutely stunning. I am over the moon with it and definitely would recommend this light!

I was really impressed with the Globe style pendant Light I ordered from the House Light company it came in a very well packaged box with all the
Glass globes boxed in a polystyrene pack
, I was wondering when I ordered if the quality was going to be ok but I was pleasantly surprised how good it looked when it arrived , unfortunately I did break one of the glass globes putting it together it was totally my fault, I then thought I would have a problem getting a replacement ,no again they were super helpful I contacted the company and I was able to purchase another globe and received it ten days later.
If you are thinking this is just another Chinese company with tacky gear its not, its good quality looks fantastic and if you break something they are there to help you, A big shout out to Kristin for the help.
I would highly recommend this company if you are looking at the web site just remember its coming from China, so it takes a couple of weeks, but the wait is worth it . Thank you, The House Lights Company.
Robert Farrell

The shipping of the lights took a few weeks but when they arrived they were in good condition and looked exactly as described. Slightly tricky to find the right bulbs but I didn’t check that before ordering. I did have a problem with one light but I contacted customer services who replied incredibly quickly and resolved the issue for me! Overall happy with the lights and the process for ordering

Worst light I've ever received - do not waste your money! I even tried to put a review on their website and it wasn't published. They obviously only approve good reviews to make their lights look half good. 2 electricians refused point blank to put this light up as it wasn't deemed safe. Do not waste your time or money.

I would recommend to avoid - we ordered three lights all of which were shipped direct from China taking 3-weeks from ordering. Quality was poor for the price and regretfully I can see that the same lights are available from Amazon at a fraction of the price.

Amazing service. Super quick delivery and great product! Would highly recommend :)

My kitchen light developed a fault and I had to contact The house lights to report this. I received a reply extremely quickly requesting more information which I provided. In response to this I received a further response with a diagnosis of the fault and confirmation of what parts would be sent to remediate the fault. I was extremely impressed by the speed of response and look forward recieving the required parts and getting the light fully working again. Very impressive customer service!

Great product range and just what we needed. Fitting delivered quickly and very easy to install. Looks great.

We are extremely impressed with not only the service of receiving our light within three days, but the quality of the light itself is outstanding. It feels and looks so much more expensive than it was, we have agreed all our home lights will be from this company. We cannot complain whatsoever! We even managed to install it ourselves, five stars!