Very impressed with the prints. I ordered the set of 3 x A2 Beige Classico prints with the matte black wood frame. The delivery was quick and packaged well. The prints were not rolled up (like others... Voir plus
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Lisez les avis des autres
Wasn’t happy with the prints we received so contacted customer service who sent us some new prints out, very easy to deal with and would highly recommend
Recently purchased 3 large black framed wall pictures for my living room. They looked absolutely perfect for my needs. They arrived today promptly but on opening the parcel I was extremely disa... Voir plus
L'entreprise a répondu
Absolutely fantastic customer service. I opened all my frames that I had ordered, when in different lighting I realised I did not like the colour. This of course voided my possibility to return. The l... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At The House Outfit, we have been an online destination with a passion for home fashion since 2016. Over this time, we have helped so many customers to dress their naked walls with our growing collection of over 500 products. All of our home accessories and home wall art have been carefully curated to ensure that you can have the interior space of your dreams!
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Royaume-Uni
- thehouseoutfit.com
4,0
Bien
143 avis
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A répondu à 80 % de ses avis négatifs
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3 stars is because of the price and…
3 stars is because of the price and quality of what you get. I honestly thought that the pictures would be higher quality,, I thought there would be glass insert instead of plastic. Paying over £50 for 2 pictures of this quality is ridiculous. I have put these pictures in the frames and have to say they do not stand out. I honestly wouldn't recommend buying from them..and I do not intend to buy again.
11 avril 2023
Avis spontané
Réponse de The House Outfit
Hi Simmone,
Thank you for leaving us a review, I'm so sorry to hear that you were disappointed with your order.
We include within our product description and FAQ page that our frames come with a non-glass acrylic plexi screen, my apologies if you hadn't noticed that when ordering and the item was different to your expectations. The plexi screens we use are more expensive to manufacture than glass and we have found them to be more durable and less likely to be damaged in transit when travelling to the customer too.
As an independent business the wall art we sell is made to order, they are printed using industry-leading professional printers and we use a 200gsm high-quality thick paper which we need to take into account when setting our pricing but we regularly offer discounts or promotions to help customers order with a discount. I can see that you did receive a 35% discount on the cost of your prints which made them £9.75 each or a total of £19.50 for the pair (not including your frames), we're sorry that you felt the order was not good value for money.
I have checked back through our emails and social media and we don't seem to have any contact from you beforehand regarding the quality of your order - we would like our customers to have a positive experience when shopping with us and I am sorry that hasn't been the case for you on this occasion. If you would like to discuss the prints that you received further please feel free to contact us at customer.services@thehouseoutfit.com to see if we can help address your concerns.
Kind regards,
Louise
Customer Services Manager
Finally a company that understands what…
Finally a company that understands what customer service means. They dispatched my order same day but there was a hold up with Royal Mail meaning my delivery was delayed. I contacted the House Outfit and they apoligsed, refunded me my postage and sent a brand new print out on a 48 hour service as they 'didn't want me to have to wait any longer'
I can't recommend their customer service enough and the prints are such good quality, exactly as you see them on the site. A real find and I am now choosing what I want for the next room :)
30 mars 2023
Avis spontané
Réponse de The House Outfit
Hi Louise,
Thank you for leaving us such a kind and positive review - I'm so sorry that delays with the postal service meant your order didn't arrive as quickly as we would've liked!
I'm pleased that we managed to have another order despatched for you quickly & that you loved the prints when they arrived!
If we can help with anything in the future then don't hesitate to reach out.
Kind regards,
Louise
I am delighted with my purchase and the…
I am delighted with my purchase and the customer service is excellent .
Highly recommend this supplier .
21 mars 2023
Avis spontané
Réponse de The House Outfit
Hi Anne,
Thank you for taking the time to leave us a lovely review, it's great to hear that you were happy with your order and our customer service. We're pleased that you're loving your wall art & frame, thank you again for choosing to shop with The House Outfit! :)
Kind regards,
Louise
I wish I knew about The House outfit…
I wish I knew about The House outfit years ago 😫😫
Amazing art work, fast delivery and exceptional customer service.
I absolutely love their art works, easy to assemble, great prices and great quality.
I’ve just ordered more prints.
Would definitely recommend 1000%
👏🏽👏🏽👏🏽
10 mars 2023
Avis spontané
Réponse de The House Outfit
Hi Yetunde,
Thank you so much for your review, we're happy to hear that you found The House Outfit and that you have had a good experience shopping with us! I'm really pleased to hear that your order arrived quickly and you loved the products you ordered :)
We hope that you love your new order when it arrives too, I'm sure it will look great in your home!
Kind regards,
Louise
Great designs and good quality!
Great designs and good quality!
Excellent service would highly recommend
7 mars 2023
Avis spontané
Réponse de The House Outfit
Hi Kelly,
Thank you for your lovely and kind review! We are so pleased that you love the quality and designs of the artwork when shopping at The House Outfit :)
If we can help with anything in the future then don't hesitate to reach out.
Kind regards,
Louise
A UK based company delivering great quality prints
I ordered a print and frame. They were delivered promptly within a matter of days. They were both wrapped securely. The quality of both items are excellent. I will definitely be ordering further prints in the future. Particularly after trying to order from none based UK companies and being let down and not receiving goods.
28 février 2023
Avis spontané
Réponse de The House Outfit
Hi there,
We are so pleased to hear that had a good experience when ordering with The House Outfit. Thank you for passing on your lovely feedback, it's great to hear that you loved the items you received and that you'll be ordering again in the future :)
Kind regards,
Louise
Very impressed
Very impressed! I've bought many prints from other sites since moving in my new house, but these are by far the best quality ones I've received.
Great customer service and nice attention to details with the packaging.
I will be back again soon to buy more !
17 février 2023
Avis spontané
Réponse de The House Outfit
Hi Kane,
Thanks so much for your review - it's great to hear that you've had a positive experience while shopping with us!
We pride ourselves on offering high quality prints with a personable and efficient customer service and it's lovely to get feedback like this.
If we can help with anything in the future then don't hesitate to reach out.
Kind regards,
Louise
Recently bought 3 pictures and 3…
Recently bought 3 pictures and 3 frames. Ordered on Saturday delivered Monday amazing service. The framed pictures were for my newly decorated lounge. They are stunning and have had so many compliments on them. So pleased I am waiting for a new order for my hall. I made a mistake with my order and Louise was straight onto the issue as soon as she could, sorted it and I am waiting eagerly to see my new pictures. Have recommended the website to friends so hopefully they will purchase too. Thanks Louise.
13 février 2023
Avis spontané
Réponse de The House Outfit
Hi there Stephen & Anne,
Thanks so much for taking the time to leave us a review. I'm really pleased that you're happy with the frames and prints that you selected - your second order is on it's way to you so we hope that you love that too when it arrives! :)
If there's anything else we can help with, feel free to reach out via email again and we will be happy to help!
Kind regards,
Louise
So impressed with the quality of these…
So impressed with the quality of these prints, they are stunning and add such an elegance to the room. Super quick delivery as well & care taken to ensure the prints didn’t get creased during transport or delivery.
24 janvier 2023
Avis spontané
Réponse de The House Outfit
Thank you so much for your review Megan!
We're so pleased that you love your prints and felt they were packaged well, I'm sure that they look great in your home! :)
If we can help with anything in the future then don't hesitate to reach out.
Kind regards,
Louise
Brilliant Customer Experience
Purchased 3 prints and 3 frames recently from The House Outfit. Had some scratches on the clear perspex layer of one frame on arrival. However, I contacted their customer service team who were super quick to respond and resolved everything. Louise was really lovely throughout and I can’t wait to put up my prints!! Would 100% recommend purchasing from this family business, they have some beautiful products and I will definitely be buying from them in the future.
19 janvier 2023
Avis spontané
Réponse de The House Outfit
Hi Natalie,
Thank you for your kind review! I'm so pleased we were able to fix things quickly for you and that you love your prints and frames :)
As an independent business, we really thrive on knowing our customers have had a great experience when shopping with us so thank you again for giving such positive feedback!
Kind regards,
Louise
Excellent customer service!
This is my third order from their website. Love their frames! For my last, order, the frame received was damaged. However, in less than 2 hours, their customer service team reply to me saying a replacement product will be on is way! Really efficient customer service :)
17 janvier 2023
Avis spontané
Réponse de The House Outfit
Hi Melvin,
Thank you so much for this lovely review! I'm so sorry that your order arrived with some damage from transit but I'm pleased that we were able to arrange a replacement and resolve that quickly for you.
Thank you for choosing to shop with The House Outfit again, I'm glad that you love the frames! :)
Kind regards,
Louise
The customer service is outstanding
The customer service is outstanding. I placed several orders, had to return one and exchange it. They were prompt in answering, and arranged delivery and collection on the same day for convenience, all free of charge. Louise has been great in answering my queries and following up. I will certainly order again!
12 décembre 2022
Avis spontané
Réponse de The House Outfit
Hi Donia,
Thank you for leaving us this review, it's great to hear such positive feedback. I am really glad we were able to get everything arranged quickly for you and hope you're in love with your canvases! :)
Kind regards,
Louise
Awesome service
Wow - an awesome business to buy from . The canvas pictures are incredible (even better in real life) and super fast delivery too . I needed to make a slight change and contacted The House Outfit - got an instant reply from really friendly people who truly deliver a first class service . I wouldn’t hesitate to recommend them for both quality and service and will definitely be buying again - Thanks loads
22 novembre 2022
Avis spontané
Réponse de The House Outfit
Hi Kev,
Thanks for taking the time to leave us such a lovely, positive review. I'm so pleased that you've now received your Kiera canvases and that you're pleased with the quality - I'm sure that they will look amazing in your home!
Kind regards,
Louise
Great company
Great company! I've ordered sleek black poster frames from them and all I can say that they are very stylish and a great quality too. Very impressed and happy!
22 novembre 2022
Avis spontané
Réponse de The House Outfit
Hi Maria,
Thank you so much for your kind review - the matte black frames are one of our bestselling items and I'm glad to hear that you were impressed with the quality too!
Kind regards,
Louise
Great prints and great customer service.
9 novembre 2022
Avis spontané
Réponse de The House Outfit
Hi Graham,
Thanks so much for your review - I'm pleased to hear that you were happy with your order and service while shopping at The House Outfit. We hope that you love the Nola prints now they're up in your home! :)
Kind regards,
Louise
5/5 stars⭐️
So it was my first time ordering from here & I am very pleased. I wanted a custom size canvas and Louise was ideal at replying back to my emails fast and efficiently. The shipping was super fast & I love my canvas, it was exactly what I was looking for Thank you to Louise for sorting out my custom canvas & the canvas team for making it. 5/5 stars. A very happy customer 💜
14 novembre 2022
Avis spontané
Réponse de The House Outfit
Hey there,
Thank you for taking the time to leave us a review, it was a pleasure to help you with your custom canvas order and we are so pleased that you were happy with your service and the canvas you've received! :)
Kind regards,
Louise
Customer Services Manager
I’ve had the most pleasant experience…
I’ve had the most pleasant experience purchasing from the House Outfit. Not only are their prints just stunning; their service is exceptional. The team are very responsive and it’s clear that they go above and beyond to make their customers feel like their first and only. So happy I discovered you and I can’t wait to beautify my house with your products.
2 août 2022
Avis spontané
Réponse de The House Outfit
Hi Gladys,
Thank you for taking the time to leave us such a kind review, it's great to hear that you've had such a pleasant experience whilst shopping with us.
Your most recent print Fantasy should arrive with you in the next couple of days - we hope that it's perfect for your home!
Kind regards,
Louise
Customer Services Manager
Awesome customer service!
I don’t often think to post positive feedback, but the customer service at The House Outfit is really, really good. There was no next day delivery option, but I emailed and they quickly replied and upgraded my order to next day delivery for free. I also ordered a canvas which would be 3-5 days, I hadn’t received after five days, so I emailed them, again they replied straight away, then followed up again the next morning with an update - it arrived at 8am the next day. If I had a customer service department I’d want Louise in charge, she is fab. Great products too, and I’ll definitely be shopping with them again.
27 juillet 2022
Avis spontané
Réponse de The House Outfit
Hi Jessica,
Thank you so much for this lovely review, I'm so pleased that we were able to get your order out quickly and that you love the canvas now it's arrived :)
I'm sure that everything looks stunning in your home!
Thank you again for choosing to shop with us at The House Outfit.
Kind regards,
Louise
Customer Services Manager
Super customer service
Super customer service, my problem was resolved almost instantly. Supporting small business all the way now. I will be back with more orders soon.
21 juillet 2022
Avis spontané
Réponse de The House Outfit
Hi Sean,
Thanks so much for taking the time to leave a review - I am really happy to hear that you had such a positive experience and we were able to resolve your problem quickly! :)
Kind regards,
Louise
Customer Services Manager
An excellent service
An excellent service. Friendly quick customer service from Louise and a quick delivery. Thank you
20 juillet 2022
Avis spontané
Réponse de The House Outfit
Hi Pauline,
Thanks so much for your lovely review - I'm pleased we were able to get your order to you quickly and you were happy with the oak frames :)
Kind regards,
Louise
Customer Services Manager
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