Entire experience was over the internet and phone from the United States. They couldn’t have been more helpful. Initial ear piece bought as a surprise for my wife was too small. Was able to exchange w... Voir plus
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Thank you for giving us the opportunity to purchase Maria Nilsdotter's creations in Israel! Thank you for shipping your orders to Israel! 🇩🇰❤️ Tak fordi I giver os mulighed for at købe Maria Nils... Voir plus
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Great customer service- questions via chat room were answered quickly and item arrived as per delivery details on website. Very pleased with my product as I’ve been searching for ages for just the rig... Voir plus
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Første gang jeg handlede med The Jewellery Room, men bestemt ikke sidste. Havde booket en tid, da jeg skulle købe smykke til min datter, der fylder 18 år slut august. Fik virkelig god bet... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Coordonnées de contact
Møntergade 16, 1116, København K, Danemark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4,7
Excellent
692 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I love the Jewellery Room
I love the Jewellery Room - they are amazing. Trustworthy, efficient and with exceptional quality and good taste.
26 février 2026
Réponse de The Jewellery Room
Thank you so much for your kind words, it really means a lot 🥰 We look forward to helping you with your next jewellery purchase 💎
Alt fungerede
5 mars 2026
Réponse de The Jewellery Room
Kære Jette,
Tak for din venlige anmeldelse, vi håber du er glad for den smukke halskæde. Rigtig god weekend 😊
Ordered a Pair of earrings for an…
Ordered a Pair of earrings for an anniversary present… to my surprise only 1 earring was delivered.
- if that was the end of the story, I would have given 1 stars
However, I got a hold of the company and they quickly fixed the mistake… the issue is, that I couldn’t give my wife her present because the 2nd earring of the pair- is a week late and being delivered when I’m at work.
So despite the mistake, they’ve tried to remedy the issue— it’s too late, but they tried…. Reason 3 stars instead of 1.
4 mars 2026
Réponse de The Jewellery Room
Dear John,
Thank you for your review and for taking the time to share your experience.
We would like to apologize once again for the situation. Unfortunately, the designer mistakenly sent only one earring in the original shipment, and as soon as we were informed, we of course did everything we could to have the missing earring sent to you as quickly as possible.
We completely understand how frustrating this must have been, especially as it was meant to be an anniversary gift, and we are truly sorry that it affected the moment of giving the present.
Thank you as well for recognizing that we did our best to remedy the situation as quickly as possible. We sincerely hope the earrings still bring joy now they can be worn together as a pair.
Superb communication and speedy…
Superb communication and speedy delivery to the UK. Second time I’ve shopped at the Jewellery Room and I will definitely use again.
25 février 2026
Réponse de The Jewellery Room
Dear Zoe,
Thank you so much for your kind review. We are truly happy to hear that you had a great experience with both the communication and delivery, and it means a lot that you chose to shop with us again ✨ We look forward to welcoming you back again soon 🤗
Super 🤩🤩🤩🤩🤩
23 février 2026
Réponse de The Jewellery Room
Dear Gerda,
Thank you so much for your kind review, we look forward to welcoming you at Thejewelleryroom.com again 🤗
Wishing you a wonderful day ☀️
Fantastic jewellery and service
Fantastic jewellery and service. Love it. Very responsive and speedy delivery
4 mars 2026
Avis spontané
Réponse de The Jewellery Room
Dear Laura,
Thank you so much for your kind words, it means a lot to us 🤗 We look forward to helping you with your next jewellery purchase ✨💍
Excellent customer service
Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in to being and how is currently works. We were impressed amd feel that this business deserves every success!
27 février 2026
Réponse de The Jewellery Room
Dear Jacqueline,
Thank you so much for your very kind words. We are truly happy to hear that you had a great experience and that we could help you find the perfect piece of jewellery. 🥰 It means a lot to us that you took the time to share this. We hope to welcome you again in the future. ✨
Var flinke og hjæpsomme
19 février 2026
Réponse de The Jewellery Room
Kære Leif,
Tak for din anmeldelse, vi vil glæde os til at hjælpe dig en anden gang 🤗
Venlig hilsen
Jennifer
The Jewellery Room
Hurtig respons på spørgsmål.
Hurtig respons på spørgsmål.
Hurtig levering og mulighed for returnering.
4 février 2026
Réponse de The Jewellery Room
Kære Lisbeth,
Tusind tak for din venlige anmeldelse, vi håber at kunne hjælpe dig en anden gang med et smukt smykke 💎
Excellent seller
Excellent seller. Their customer service is awesome. Fast and reliable. Item is just as described. We'll buy again.
11 février 2026
Réponse de The Jewellery Room
Dear Felipe,
Thank you so much for your kind words, it means a lot 🙏 Have a wonderful weekend! ✨
Best wishes
The Jewellery Room
Tak for fin service
2 décembre 2025
Réponse de The Jewellery Room
Kære Sanne,
Tak for din venlige anmeldelse, hav en rigtig dejlig weekend 😊
best brands
love buying jewelry here, they are always so on top of it and friendly. Great prices too!
2 février 2026
Réponse de The Jewellery Room
Dear Regina,
Thank you so much for your review 🌟 We are so happy that you love shopping at Thejewelleryroom.com , we look forward to helping you again 🤗
Warm regards,
Jennifer
The Jewellery Room
Muy buena comunicación y trato
La comunicación ha sido muy buena, el trato muy amable y alta profesionalidad. En general estoy muy satisfecha y recomiendo la compra de joyas en Jewellery Room
5 février 2026
Réponse de The Jewellery Room
Hola, Susana, muchas gracias por tu amable reseña, significa mucho para nosotros. Que tengas un buen día 😊✨
My package was poorly sealed and could…
My package was poorly sealed and could have been easily gotten into and re-sealed. I tried purchasing additional items, but my credit card is being rejected, and I am not getting a reply to my email inquiry about he problem.
28 janvier 2026
Réponse de The Jewellery Room
Dear BK,
We are truly sorry to hear that your package was not sealed properly when it arrived. This is certainly not the experience we want for our customers. The item was shipped directly from the designer’s atelier, but we have of course informed them immediately and asked them to ensure that all future shipments are packed and sealed more securely.
We also sincerely apologize that you did not receive a reply to your email. Unfortunately, your message had ended up in our spam folder, which is why we did not see it right away. We completely understand how frustrating that must have been.
Regarding your new purchase attempt, we can see that you tried placing the order on the designer’s own website rather than through The Jewellery Room, which may explain the issue you experienced with your card. To make it easy for you, I have now sent you a direct link where you can securely complete your order for the beautiful earrings with us.
Please don’t hesitate to reach out if you need any assistance, I will personally make sure everything goes smoothly for you.
Best regards
Jennifer
Thejewelleryroom.com
Excellent customer service
3 février 2026
Réponse de The Jewellery Room
Dear Sean, Thank you so much for your kind review, we hope to help you with another beautiful jewellery purchase in the future 🤗
Best wishes,
Jennifer
The Jewellery Room
Har lige rost jer på trustpilot m 5…
Har lige rost jer på trustpilot m 5 stjerner bh AC
30 janvier 2026
Avis spontané
Competitive pricing
Competitive pricing, good delivery, clear communications, except in the UK 'shipping date' means the date the package is sent but the Jewellery Room means the delivery date. Pleasantly surprised it arrived so soon.
2 février 2026
Avis spontané
Réponse de The Jewellery Room
Dear Norman,
Thank you for your kind review, we look forward to helping you again another time 🤗
the delivery of my order was extremely…
the delivery of my order was extremely delayed - the website claims 1-3 day lead time but this actually took over a month. I won't be purchasing anything from The Jewellery Room again as the order was a birthday present which came weeks after the date.
28 janvier 2026
Réponse de The Jewellery Room
Dear Edward,
We are truly sorry to hear that the delivery of your order was so significantly delayed, especially as it was intended as a birthday gift. Unfortunately, the delay was caused by unforeseen issues at Georg Jensen’s atelier, but regardless of the reason, the experience has not been good enough on our part, and we sincerely apologise.
We fully understand your frustration, and we are genuinely sorry that we did not meet the expectations set by the delivery time stated on our website. This is certainly not the experience we wish to give our customers.
We hope that we may have the opportunity to assist you again at a later time, to provide you a more positive experience 😊
Wishing you and your mother a lovely day 🤗
I was very pleased with my purchase
I was very pleased with my purchase - gold and diamond hoop earring. The delivery to the UK was very fast and efficient.
20 janvier 2026
Réponse de The Jewellery Room
Dear Mary,
Thank you so much for your kind words, please dont hesitate to reach out if we can help you with your next jewellery purchase 🤗💎
Meget flot hvidguldsring
26 janvier 2026
Réponse de The Jewellery Room
Kære Birgitte,
Tak for din søde besked, det er vi så glade for 🤗 Nyd den smukke ring!
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